Ratings based on 192 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Second time around!

Posted Jan 1, 2017
Pros: Easy access to MTR and iPad for every room.
Cons: More TV channels.
Location: There is not too much to do nearby which is not necessary a bad thing.
A good hotel at a nice location from MTR. Quiet place all day long compare to other hotels.
Comment from Hotel Management
Jan 4, 2017 by Jaime Aromin - Hotel Manager, Hotel Management
Thank you very much for your staying at L'hotel elan. It is glad to know that your staying experience was almost perfect especially our convenient location which made your stay with us more enjoyable. It is our great pleasure to share your comments with the team. When you plan for a return visit, you can reserve our Comfy room or Suite room to enjoy complimentary breakfast and a better stay. We look forward to the pleasure of welcoming you back to the L’hotel elan soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from kuala lumpur

Good hotel with great value

Posted Jan 1, 2017
Quiet hotel and walking distance to MTR station. The bathroom was a little smelly on the first day of check in. But it was OK after the following day.
Comment from Hotel Management
Jan 6, 2017 by Jaime Aromin - Hotel Manager, Hotel Management
Thank you very much for staying at L’hotel elan. It is glad to know that your staying experience was perfect especially our we are quiet Hotel and near MTR station which made your stay with us more enjoyable and it is our great pleasure to share your comments with the team. When you plan for a return visit, you can reserve our Comfy room or Suite room to enjoy complimentary breakfast buffet and a better stay. Meanwhile, please feel free to contact our Guest Service Manager direct so that we could make your next trip a better stay. We look forward to the pleasure of welcoming you back to the L’hotel elan soon.
3 out of 5
by A verified traveler from Vancouver

Close to MTR with decent room

Posted Dec 30, 2016
Pros: location close to MTR and walkable to APM (bug shopping mall)
Cons: smell of the room
Location: shopping at APM(big shopping mall) few outlets nearby
the only problem is I reserved King in expedia and the staff said king is not available at the moment when I checked in at 15. It's all fine but then the staff refused me when I told him if I could change into king from twin when it becomes available. He claimed the reservation is not guarantee king bed.
Comment from Hotel Management
Jan 4, 2017 by Jaime Aromin - Hotel Manager, Hotel Management
Thank you very much for your staying at L'hotel elan. It is happy to learn that your staying experience was satisfied especially our convenient location and decent room which made your stay with us more enjoyable. It is our great pleasure to share your comments with the team. When you plan for a return visit, you can reserve our Comfy room or Suite room to enjoy complimentary breakfast and a better stay. We look forward to the pleasure of welcoming you back to the L’hotel elan soon.
3 out of 5
by A verified traveler from Canada

Below standard

Posted Dec 24, 2016
Pros: Nothing
Cons: Service
Location: So So location and not much less
Concierge team is all right but forget the rest. They don't know how to do the rooms or how to clean. After telling them about the room not being done, the manger send a plate of fruits after me telling them not to enter the room while i was gone and doing so you expect them at least clean the room. No they just bring the fruit plate and leave the room just like before. Hotel rooms are great in picture but that is all.
Comment from Hotel Management
Jan 4, 2017 by Jaime Aromin - Hotel Manager, Hotel Management
Thank you very much for your staying at L'hotel elan. We would like to extend our sincere apologies that in some particular aspects we were unable to meet with your expectations and it has been a topic of discussion with the concerned department heads and we will make our utmost efforts to improve the situation. We look forward to the pleasure of welcoming you back to the L’hotel elan soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Dec 24, 2016
Pros: Complimentary in room Beverage and atmospher
Cons: Airport shuttle
Location: Convenient location to the subway station
The best shower I ever had , very strong water pressure
Comment from Hotel Management
Jan 4, 2017 by Jaime Aromin - Hotel Manager, Hotel Management
Thank you very much for your staying at L'hotel elan. It is happy to learn that your staying experience was more than satisfactory especially our convenient location and complimentary in-room beverage which made your stay with us more enjoyable. It is our great pleasure to share your comments with the team. When you plan for a return visit, you can reserve our Comfy room or Suite room to enjoy complimentary breakfast and a better stay. We look forward to the pleasure of welcoming you back to the L’hotel elan soon and we could make your next trip a 5-star perfect stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Posted Dec 4, 2016
Staff very friendly and helpful. Hotel is about 8-10 minutes walk from MTR. Would highly recommend this hotel. In fact, have stayed at this hotel my past three trips to Hong Kong.
Comment from Hotel Management
Dec 9, 2016 by Jaime Aromin - Hotel Manager, Hotel Management
Thank you very much for your staying at L'hotel elan. It is glad to know that your staying experience was more than satisfactory especially our friendly and helpful staff and convenient location which made your stay with us more enjoyable and it is our great pleasure to share your comments with the team. We look forward to welcoming you back at L’hotel elan soon and we could make your next trip a 5-star perfect stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from alberta

location

Posted Dec 2, 2016
Pros: friendly staff and a iPad in the room
Cons: provide more basic necessity such as a pen in the room
Location: A shopping mall APM is close to the hotel and about 10 to 15 minutes walk, MTR (subway) is about 5 minutes walk from the hotel
it's not a good location, some where in the industrial area, presidential unfriendly to walk around. The hotel reduce basic supply for the guest year after year, last year they still provide a note pad and pencil, this year you have to buy your own pen and paper in case you need to write something. over all, it still a nice place to stay except the location.
Comment from Hotel Management
Dec 9, 2016 by Jaime Aromin - Hotel Manager, Hotel Management
Thank you very much for your staying at L'hotel elan. It is glad to know that your staying experience was more than satisfactory especially our friendly staffn which made your stay with us more enjoyable and it is our great pleasure to share your comments with the team. On the other hand, we always strive for continuous improvements including our firm commitment to ISO 14001 for being environmental friendly in this modern world that most guests use their own smartphones for almost all of their work. We look forward to welcoming you back at L’hotel elan soon and we could make your next trip a 5-star perfect stay.
3 out of 5
by A verified traveler

Posted Nov 13, 2016
front desk has't well informed us the room is an accessible room
Comment from Hotel Management
Nov 15, 2016 by Valentina Chiu - Front Office Manager, Hotel Management
Thank you very much for your staying at L'hotel elan. It is glad to know that your staying experience was satisfied which made your stay with us more enjoyable. However, we would like to extend my sincere apologies that in some particular aspects we were unable to meet with your expectations and it has been a topic of discussion with the concerned department heads and that we will reinforce training to our team accordingly. We look forward to welcoming you back at L’hotel elan soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Surprise! Nice Hotel

Posted Nov 11, 2016
Location: MTR Station - Ngau Tau Kok
Hotel is located in an Industrial Area It is accessible by Airport Bus #22 and #29. Hotel Lobby is not impressive but Hotel Room is spacious and nicely decorated. Bathroom is big and clean. Hotel has Breskfast Buffet and it has different variety. Hotel is near MTR Ngau Tau Kok Station
Comment from Hotel Management
Nov 15, 2016 by Valentina Chiu - Front Office Manager, Hotel Management
Thank you very much for your staying at L'hotel elan. It is glad to know that your staying experience was almost perfect especially our convenient location; spacious and nicely decorated room with big and clean bathroom as well as variety breakfast buffet at Forte which made your stay with us more enjoyable. It is our great pleasure to share your comments with the team. We look forward to welcoming you back at L’hotel elan soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice Hotel

Posted Nov 2, 2016
The room is big and clean. Staff is helpful and friendly. MTR is close and it takes 20 minutes to go Downtown
Comment from Hotel Management
Nov 10, 2016 by Jaime Aromin - Hotel Manager, Hotel Management
Thank you very much for your staying at L'hotel elan. It is glad to learn that your staying experience was almost perfect especially our room is big and clean; helpful and friendly staff and convenient location which made your stay with us more enjoyable and it is our great pleasure to share with the team.We look forward to the pleasure of welcoming you back to the L’hotel elan soon.