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The service and staff were amazing here. The one thing to improve on would be having to ask twice for an adapter or to clean a room (I think that's on room service not the front end staff).
But the front end and restaurant staff were probably the best I've ever come across. I felt important, well looked after and appreciated as a guest and I appreciate the staff as well!
Adam
Stayed 2 nights in Apr 2024
Response from Danny Tse on Apr 17, 2024
Dear Adam, Thank you for taking the time to review your recent stay at our hotel. We are delighted to hear that you had an amazing experience with our service and staff. Your kind words about our front desk and restaurant staff are greatly appreciated, and it is wonderful to know that they made you feel valued, well taken care of, and appreciated as a guest. All your generous comments are most encouraging for us to continue striving for the best memories we could create for our guests. We will be very proud to share your compliments with the entire team.Please accept our sincerest apology on the delay for the service requested. Your constructive feedback will be immediately shared and to be learnt from for improvement. We value your feedback and will address this internally to ensure a smoother and more efficient experience for our guests.Once again, thank you for choosing our hotel and for your kind words. We truly appreciate your support, we look forward to welcoming you back in the near future for another memorable and enjoyable stay.Best regards,Danny Tse Area General ManagerLanson Place Causeway Bay, Hong Kong
Considering about Hong Kong, the room is spacious and the bathroom is nice too. The stay was very comfortable and I would love to visit this hotel again.
Even Causeway Bay is extremely lively and crowded, Lanson Hotel is placed in walking distance away from the most frenzy busy areas.
It is a comfortable and rather luxurious hotel. The staff is very helpful and friendly and the rooms and facilities are top standard.
The tidiness and accommodation are exceptionally good, I also like its location as its few minutes walk from the public but surrounding is not crowded at all
It is nice to have a kitchenette with microwave and stove in the hotel room. The hotel allowed food ordering from outside and the concierge will deliver the food to the room. The hotel room is very spacious using Hong Kong standard. The room attendant, reception staff and concierge team are very friendly and attentive. The hotel location is perfect and is close to Time Square and Windsor Center. Will surely come back for another family stay!
You will not get much better comfort and service than at Lanson Place! The decor is modern and sleek. The staff are AMAZING -- where else in HK would the staff take the elevator with you from the ground floor to the first floor to show you where the bathroom is? The breakfast is AWESOME. The room is super nice and comfortable. I highly recommend you stay here!
the room is really good. it's comfy and very very clean. I like the simple design it has with the view. however, the pillows are too soft for sleeping. hope that i can stay for few more days here next time to enjoy the gym and other services. btw, you need to walk for around 8-10 mins to the hotel.
The accomodations, the room, the staff were all 5 star. They even provided smart phone for use during my stay. Location was good in Causeway Bay with many cafes and restaurants nearby. But was on a very busy street so taxis were always stuck in traffic to and from. That was the only negative.
The Lanson is our “go to” place in Hong Kong now for over 15 years. The best hotel in Hong Kong! Never disappoints and always provides service above and beyond. Looking forward to our next stay