Seasonal outdoor pool

Reviews of Nina Hotel Kowloon East

4 out of 5
Nina Hotel Kowloon East
38 Chong Yip Street, Kowloon

Reviews

8.6

Excellent

Rating 10 - Excellent. 441 out of 999 reviews" "
Rating 8 - Good. 409 out of 999 reviews" "
Rating 6 - Okay. 84 out of 999 reviews" "
Rating 4 - Poor. 42 out of 999 reviews" "
Rating 2 - Terrible. 23 out of 999 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Ringo Poon on Jan 22, 2024
Dear Steven,Thank you for your patronage of Nina Hotel Kowloon East and we hope to have the pleasure of welcoming you back in the near future.Ringo PoonGeneral Manager

10/10 Excellent

KATHY

Stayed 5 nights in Dec 2023
Response from Ringo Poon on Dec 22, 2023
Dear Kathy,Thank you again for your patronage of Nina Hotel Kowloon East and we hope to have the pleasure of welcoming you back in the near future.Ringo PoonGeneral Manager

4/10 Poor

Sylvia

Stayed 4 nights in Dec 2023
Response from Ringo Poon on Dec 18, 2023
抱歉這一次體驗未能令 閣下滿意,您的意見對我們尤其重要,我們希望可以與您聯絡,詢問多一點資料,從而作出改進。 我們亦很感謝您給予的意見,您的寶貴意見讓我們更能明白客人對酒店的要求,使我們能提供顧客更完善之服務。我們期待能再次歡迎您入住本酒店。潘偉傑總經理

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is convenient. Lots of places to eat. A noodle shop and a 7-11 across from the hotel. MTR is not far but the area is working class and industrial, not the prettiest but safe!
Stayed 7 nights in Nov 2023
Response from Ringo Poon on Dec 5, 2023
Dear Charles,Thank you very much for your kind feedback.We were delighted to learn that you had a wonderful stay with us, from our heartfelt services to the thoughtful room amenities. We will certainly share your compliments with the team, as it is what encourages us to perfect our services.Thank you again for your patronage of Nina Hotel Kowloon East and we hope to have the pleasure of welcoming you back in the near future.Ringo PoonGeneral Manager

10/10 Excellent

Wanda

Traveled with partner
Liked: Cleanliness, staff & service
We stayed for 29 days in this hotel , but we didn’t receive special price or future credit for the long stay , that was disappointing, but the hotel is close to MTR and very convenient to restaurants and malls . I like to recognize my room attendant named Coco, she is a very friendly accommodating lady , met all our requests without delays, very flexible to our convenience to make up our room , she made our stay much more comfortable 🙏🙏🙏🙏🙏
Stayed 28 nights in Nov 2023
Response from Ringo Poon on Dec 5, 2023
Dear Wanda,Thank you very much for your kind feedback.We were delighted to learn that you had a wonderful stay with us, from our heartfelt services to the thoughtful room amenities. We will certainly share your compliments with the team, as it is what encourages us to perfect our services.Thank you again for your patronage of Nina Hotel Kowloon East and we hope to have the pleasure of welcoming you back in the near future.Ringo PoonGeneral Manager

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and Clean. Staff are friendly. Location is a little bit far from town center, but the room is bigger.
Stayed 14 nights in Oct 2023
Response from Ringo Poon on Dec 5, 2023
Dear Kenneth,Thank you very much for your kind feedback.We were delighted to learn that you had a wonderful stay with us, from our heartfelt services to the thoughtful room amenities. We will certainly share your compliments with the team, as it is what encourages us to perfect our services.Thank you again for your patronage of Nina Hotel Kowloon East and we hope to have the pleasure of welcoming you back in the near future.Ringo PoonGeneral Manager

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first day when I arrived the shower drained was blocked and water went everywhere but it was fixed immediately but the staff should check the drain regularly
Stayed 7 nights in Nov 2023
Response from Ringo Poon on Nov 21, 2023
Dear Charles,Thank you very much for sharing your recent experience whilst staying with us.We are sorry to hear that you did not enjoy your stay to the fullest. Your feedback will be carefully taken into account and will be passed over to the related departments for improvement.Once again, thank you for your time in sharing the comments and we do hope that we will have the opportunity to welcome you back.With warmest regards,Ringo PoonGeneral Manager

8/10 Good

Lizhen

Stayed 4 nights in Aug 2023
Response from Ringo Poon on Sep 14, 2023
Dear LizhenThank you for your patronage of Nina Hotel Kowloon East and we hope to have the pleasure of welcoming you back in the near future.Ringo PoonGeneral Manager

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Aug 2023
Response from Ringo Poon on Aug 23, 2023
Dear Luke,Thank you very much for your kind feedback.We were delighted to learn that you had a wonderful stay with us, from our heartfelt services to the thoughtful room amenities. We will certainly share your compliments with the team, as it is what encourages us to perfect our services.Thank you again for your patronage of Nina Hotel Kowloon East and we hope to have the pleasure of welcoming you back in the near future.Ringo PoonGeneral Manager

10/10 Excellent

Paul Chung Wah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Ringo Poon on Aug 7, 2023
Dear Paul Chung Wah,Thank you for your patronage of Nina Hotel Kowloon East and we hope to have the pleasure of welcoming you back in the near future.Ringo PoonGeneral Manager

6/10 Okay

Verified traveler

Disliked: Cleanliness
A bit disappointed for the stay this time. I stayed at Nina hotel before and had a very good impression. This time I stayed for 7 nights, but the room assigned to me was quite run down. Especially the shower drainage was not so good and slow, the water leaking out to the toilet floor during the shower and quite often I need to use the towel to soak the water puddle. Also the ventilation slot on the bathroom ceiling has a lot of dust/mould and water damage marks on the ceiling. Mould also found in the shower area. I was too busy during my stay and didn’t have time to report this to the hotel. Hope the management team look into the room details and take some improvements. Because of this reason, I didn’t extend my another 10 days stay at Nina and changed other hotel nearby.
Stayed 7 nights in Jun 2023
Response from Ringo Poon on Jul 5, 2023
Dear guest,Thank you very much for staying with us recently and we appreciated your honest feedback.Please accept my sincere apology that we were unable to deliver a pleasant experience to you. Your comments have already been escalated to the concerned departments, and we will look for ways to improve our rooms.We hope for another opportunity in the near future to welcome you back to Nina Hotel Kowloon East for a more enjoyable stay.Best regards,Ringo PoonGeneral Manager

10/10 Excellent

Ka Ming

Stayed 1 night in Jun 2023
Response from Ringo Poon on Jul 3, 2023
Dear Ka Ming,Thank you so much for sharing your stay experience with us. We will certainly share your feedback with the team, as it is what encourages us to perfect our services.Thank you again for your patronage of Nina Hotel Kowloon East and we hope to have the pleasure of welcoming you back in the near future.Ringo PoonGeneral Manager

8/10 Good

Kam Pik

Stayed 1 night in Jun 2023
Response from Ringo Poon on Jul 21, 2023
親愛的Kam Pik,非常感謝您選擇九龍東如心酒店,並利用寶貴的時間分享您的住宿體驗。能夠得到您正面的評價,是我們莫大的榮幸及激勵。有您的支持與肯定,團隊將會努力保持應有的服務水準,做得更好。期待不久的將來能再次歡迎您回來!潘偉傑總經理

4/10 Poor

Lu Lu

Stayed 10 nights in Jun 2023
Response from Ringo Poon on Jun 30, 2023
您好!感謝您選擇入住九龍東如心酒店,並抽出寶貴的時間在此與我們分享您的體驗。很抱歉我們的服務和設施等方面均未能達到您的期望,我們會和各相關部門溝通,從而進一步改善。再次感謝您的評論。希望於不久的將來,我們能再次為你服務。潘偉傑總經理

4/10 Poor

Maureen

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Location is convenient. Other than that, no comment.
Stayed 12 nights in Jun 2023
Response from Ringo Poon on Jun 26, 2023
Dear Maureen,Thank you very much for staying with us recently and we appreciated your honest feedback.Please accept my sincere apology that we were unable to deliver a friendly and pleasant experience to you. Your comments have already been escalated to the concerned departments, and we will look for ways to improve our rooms and services.We hope for another opportunity in the near future to welcome you back to Nina Hotel Kowloon East for a more enjoyable stay.Best regards,Ringo PoonGeneral Manager

10/10 Excellent

YIXIAN

Stayed 2 nights in Jun 2023
Response from Ringo Poon on Jul 17, 2023
親愛的YIXIAN,非常感謝您選擇九龍東如心酒店,並利用寶貴的時間分享您的住宿體驗。能夠得到您正面的評價,是我們莫大的榮幸及激勵。有您的支持與肯定,團隊將會努力保持應有的服務水準,做得更好。期待不久的將來能再次歡迎您回來!潘偉傑總經理

4/10 Poor

Maureen

Liked: Cleanliness
Disliked: Property conditions & facilities
Staffs was so so. The room was torn up. Whoever designed this place totally failed. The bathroom with a wooden floor in the shower is disgusting. Opening the shower door scoop the mat away and splashes water everywhere. I can hear everything next door. Janitor clean the room, one day very clean and another day barely did anything. However, I do like the location of this hotel because it's close to my grandparents and provide easy transportation.
Stayed 7 nights in Jun 2023
Response from Ringo Poon on Jun 26, 2023
Dear Maureen,Thank you very much for staying with us recently and we appreciated your honest feedback.Please accept my sincere apology that we were unable to deliver a friendly and pleasant experience to you. Your comments have already been escalated to the concerned departments, and we will look for ways to improve our rooms and services.We hope for another opportunity in the near future to welcome you back to Nina Hotel Kowloon East for a more enjoyable stay.Best regards,Ringo PoonGeneral Manager

10/10 Excellent

Tieling

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very clean and quiet. It is close to MTR (HK subway), very convenient transportation to either airport or kowloon train station.
Stayed 2 nights in Jun 2023
Response from Ringo Poon on Jun 21, 2023
Dear Tieling,Thank you for your review! Your appreciation meant a lot to us. We always strive to deliver excellent experiences to our guests and we are proud that our spacious rooms, thoughtful service have impressed you! We will surely share your incredible comments with the team.Look forward to welcoming you back very soon!Ringo PoonGeneral Manager

10/10 Excellent

Sau Chun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So far so good
Stayed 7 nights in Jun 2023
Response from Ringo Poon on Jun 13, 2023
Dear Sau Chun,Thank you very much for your kind feedback.We were delighted to learn that you had a wonderful stay with us, from our heartfelt services to the thoughtful room amenities. We will certainly share your compliments with the team, as it is what encourages us to perfect our services.Thank you again for your patronage of Nina Hotel Kowloon East and we hope to have the pleasure of welcoming you back in the near future.Ringo PoonGeneral Manager

8/10 Good

Sau Chun

Stayed 3 nights in May 2023
Response from Ringo Poon on May 29, 2023
Dear Sau Chun,Thank you so much for sharing your stay experience with us and we hope to have the pleasure of welcoming you back in the near future.Ringo PoonGeneral Manager

10/10 Excellent

audrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room size for Hong-Kong. Bed really comfortable, nice bedroom.
Stayed 1 night in May 2023
Response from Ringo Poon on May 22, 2023
Dear audrey,Thank you for your 5-star review! Your appreciation meant a lot to us. We always strive to deliver excellent experiences to our guests and we are proud that our spacious rooms, thoughtful service have impressed you! We will surely share your incredible comments with the team.Look forward to welcoming you back very soon!Ringo PoonGeneral Manager

10/10 Excellent

Philip

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay at Nina Kowloon East. The staff were very attentive and the MTR station was within walking distance.
Stayed 7 nights in Apr 2023
Response from Ringo Poon on May 11, 2023
Dear Philip,Thank you so much for sharing your stay experience with us.We will certainly share your feedback with the team, as it is what encourages us to perfect our services.Thank you again for your patronage of Nina Hotel Kowloon East and we hope to have the pleasure of welcoming you back in the near future.Ringo PoonGeneral Manager

8/10 Good

Tiffany

Stayed 12 nights in Apr 2023
Response from Ringo Poon on May 22, 2023
Dear Tiffany,Thank you so much for sharing your stay experience with us. We will certainly share your feedback with the team, as it is what encourages us to perfect our services.Thank you again for your patronage of Nina Hotel Kowloon East and we hope to have the pleasure of welcoming you back in the near future.Ringo PoonGeneral Manager

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay here again
Stayed 17 nights in Mar 2023
Response from Ringo Poon on Apr 21, 2023
Dear Anthony,Thank you for your 5-star review! Your appreciation meant a lot to us. We always strive to deliver excellent experiences to our guests! We will surely share your incredible comments with the team.Look forward to welcoming you back very soon!Ringo PoonGeneral Manager

6/10 Okay

Clarice

Traveled with partner
Met my expectations.
Stayed 1 night in Apr 2023
Response from Ringo Poon on Apr 21, 2023
Dear Clarice,Thank you so much for sharing your stay experience with us.We will certainly share your feedback with the team, as it is what encourages us to perfect our services.Thank you again for your patronage of Nina Hotel Kowloon East and we hope to have the pleasure of welcoming you back in the near future.Ringo PoonGeneral Manager

8/10 Good

Stella

Liked: Staff & service
Decent enough hotel that shows some wears and tears. Good service and close to MTR with many restaurants and cafes nearby. It is located in a rather industrial area and don't have the best curb appeal. I booked this hotel because it was close to the family I was visiting.
Stayed 12 nights in Mar 2023
Response from Ringo Poon on Apr 21, 2023
Dear Stella,Thank you for your review! Your appreciation meant a lot to us. We always strive to deliver excellent experiences to our guests! We will surely share your incredible comments with the team.Look forward to welcoming you back very soon!Ringo PoonGeneral Manager

10/10 Excellent

Steven K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Ringo Poon on Apr 21, 2023
Dear Steven K,Thank you for your review! Your appreciation meant a lot to us. We always strive to deliver excellent experiences to our guests! We will surely share your incredible comments with the team.Look forward to welcoming you back very soon!Ringo PoonGeneral Manager

8/10 Good

hung chuen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The size of the room
Stayed 12 nights in Mar 2023
Response from Ringo Poon on Apr 21, 2023
Dear hung chuen,Thank you for your review! Your appreciation meant a lot to us. We always strive to deliver excellent experiences to our guests! We will surely share your incredible comments with the team.Look forward to welcoming you back very soon!Ringo PoonGeneral Manager

10/10 Excellent

HOU CHI

Liked: Cleanliness, staff & service, property conditions & facilities
clean & tidy & quiet good house keeping service friendly concierge easy to access to restaurants nearby
Stayed 4 nights in Mar 2023
Response from Ringo Poon on Apr 21, 2023
Dear HOU CHI,Thank you for your 5-star review! Your appreciation meant a lot to us. We always strive to deliver excellent experiences to our guests! We will surely share your incredible comments with the team.Look forward to welcoming you back very soon!Ringo PoonGeneral Manager

10/10 Excellent

Mona

Stayed 3 nights in Mar 2023
Response from Ringo Poon on Apr 21, 2023
Dear Mona,Thank you for your 5-star review! Your appreciation meant a lot to us. We always strive to deliver excellent experiences to our guests! We will surely share your incredible comments with the team.Look forward to welcoming you back very soon!Ringo PoonGeneral Manager

10/10 Excellent

Chung Kan

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
All staffs are polite and friendly and their responses are quick. The cleanliness of hotel rooms need to be improved.
Stayed 7 nights in Mar 2023
Response from Ringo Poon on Apr 21, 2023
Dear Chung Kan,Thank you for your 5-star review! Your appreciation meant a lot to us. We always strive to deliver excellent experiences to our guests! We will surely share your incredible comments with the team.Look forward to welcoming you back very soon!Ringo PoonGeneral Manager

10/10 Excellent

Chunghang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Nina at this location has larger and newer rooms than the other Nina hotel on the HK side. Staff cleans well and is courteous.
Stayed 7 nights in Mar 2023
Response from Ringo Poon on Apr 21, 2023
Dear Chunghang,Thank you for your 5-star review! Your appreciation meant a lot to us. We always strive to deliver excellent experiences to our guests! We will surely share your incredible comments with the team.Look forward to welcoming you back very soon!Ringo PoonGeneral Manager

10/10 Excellent

chingwah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2023

8/10 Good

Yiu Cheong

Liked: Staff & service
Disliked: Cleanliness
Love the room design but some of the design doesn't make sense.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Lee ping

8/10 Good

Ambrose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional services for a fair price
Stayed 3 nights in Dec 2022

10/10 Excellent

Wai Man Stanley

Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Feb 2022

10/10 Excellent

ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

4/10 Poor

King Ting

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Check in time was 2pm. I arrived at 4pm but room was not ready.
Stayed 1 night in Feb 2022

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveler

Disliked: Staff & service
Not that good as we have requested to have new towel. We only get the towel after 45 minutes.
Stayed 1 night in Jun 2021

6/10 Okay

Chun Wai

Stayed 1 night in Jun 2021

8/10 Good

VENG KIT

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok la Comfortable bed But not so clean towel
Stayed 1 night in Apr 2021
Response from Jeff on Apr 16, 2021
Dear VENG KIT, Thank you for your valuable time in writing a review on us! It is so delighted to learn that you had a nice experience during your stay yet the cleanliness of towels is required to improved which I will definitely share your comment with concerned department head and strive for urgent improvement. It is always our firm believe to go extra mile in order to provide a homely comfort staying experience to all our guests. We look forward to welcoming you back many times in the future! Best regards, Jeff Fong General Manager Nina Hotel Kowloon East

4/10 Poor

To

Disliked: Staff & service
We booked our appointment through hotel.com. When we arrived, the staff couldn’t find our booking and refused to give us any support and just asked us to find the agency. The whole process is not very polite, without any smile, happy face which made us very uncomfortable. We hope the hotel can improve their service attitude which this is directly affect the mood of the clients. We hope to have a cozy staycation.
Stayed 1 night in Mar 2021

8/10 Good

Verified traveler

Stayed 1 night in Feb 2021
Response from Jeff on Apr 16, 2021
尊敬的客人: 非常感謝您選擇下榻九龍東如心酒店,並抽出寶貴的時間為我們提供的服務及設施予以評價。 我們的員工深感榮幸能為您服務。希望下次入住時能讓我們優秀的服務為您帶來一個5星的住宿體驗。 此致 方廣基 總經理 九龍東如心酒店

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is awesome Short trip for us. Good Food, Excellent Service and Fantastic Room we stay. highly recommend for everyone who want to stay in Kwoloon East for relax, staycation or any reason. Thanks for all!
Stayed 1 night in Jan 2021

8/10 Good

Miu Yee Grace

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2020