Ratings based on 799 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

职员办事效率太低..................

Posted Dec 4, 2016
服务态度好差,无理由延迟入住时间由原本的3点搞到7点,还没有任何道歉,不配标五星。..............................
Comment from Hotel Management
Dec 7, 2016 by Marco Polo Hongkong Hotel, Hotel Management
尊敬的贵宾: 感谢 阁下入住及能抽空分享于马哥孛罗香港酒店的住宿体验。 关于改善酒店服務的建议,我们已经详细阅读并会予以考虑。我们非常重视您的宝贵意见,正是您的宝贵意见帮助我们不断改进细节,提升服务质量。 在此,我代表本酒店管理层和全体员工对您表示由衷的感谢。 除上述建议外,很高兴 阁下满意是次于马哥孛罗香港酒店的住宿体验。 期待您再次下榻我们的酒店。 总经理汤姆斯 • 塞尔克 谨启
4 out of 5
by A verified traveler

スターフェリー目の前のホテル

Posted Nov 27, 2016
Cons: シャワーの水圧がちょっと弱いですね。
スターフェリーが目の前なので定宿として使っています。香港は何かと香港島と九龍側を行き来することが多いと思いますが渋滞していることや地下鉄も混雑しているので、スターフェリーで行き来するには大変便利です。また、客室にはスマホが置いてあり無料で使用できます。当然テザリングもできるのでWi-Fiを借りる必要もありません。電池は使用しますのでモバイルバッテリーを持っていくことをお勧めします。
Comment from Hotel Management
Nov 30, 2016 by Marco Polo Hongkong Hotel, Hotel Management
Dear Kazu, Thank you for taking the time to share your experience with us. Your comment about the improvement of the room facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts. We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Marco Polo Hongkong Hotel. Best regards, Thomas Salg General Manager Marco Polo Hotels - Hong Kong
5 out of 5
by A verified traveler

Nice hotel conveniently located.

Posted Nov 26, 2016
Good location for going places, very friendly and helpful staff. Wonderful and relaxing place to stay. A good cafe for PM tea Buffett were very acceptable and convenient. Marco Polo was a good experience indeed.
Comment from Hotel Management
Nov 28, 2016 by Marco Polo Hongkong Hotel, Hotel Management
Dear our valued guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Thomas Salg General Manager Marco Polo Hotels - Hong Kong
4 out of 5
by A verified traveler from US

Posted Nov 25, 2016
Very nice hotel in an excellent location with courteous staff
Comment from Hotel Management
Nov 28, 2016 by Marco Polo Hongkong Hotel, Hotel Management
Dear Michael, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Thomas Salg General Manager Marco Polo Hotels - Hong Kong
5 out of 5
by A verified traveler from Perth Aust.

Good Location.

Posted Nov 21, 2016
Good location near harbour and Star Ferry and waterfront promenade a little away from the busyness of city. Excellent and most helpful staff and service on Continental Club floor.
Comment from Hotel Management
Nov 23, 2016 by Gateway Hotel, Hotel Management
Dear Betty, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Thomas Salg General Manager Marco Polo Hotels - Hong Kong
4 out of 5
by A verified traveler from 埼玉県さいたま市

最高の立地

Posted Nov 14, 2016
Location: 香港島とを繋ぐスターフェリーの乗り場が歩いて2、3分
スタッフは皆さん親切です。市内観光するののにも丁度いい立地で、行動しやすかったです。無料Wi-Fi完備、持ち出し可能のスマホも部屋に置いてあり、快適に滞在できました。
Comment from Hotel Management
Nov 17, 2016 by Marco Polo Hongkong Hotel, Hotel Management
Dear ヒラリー san, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Thomas Salg General Manager Marco Polo Hotels - Hong Kong
4 out of 5
by A verified traveler from US

All because of the good location!

Posted Nov 7, 2016
Location: Good location to go anywhere
Room size is bigger compare to other similar hotel, but it's getting little old. Bathroom needs update.
Comment from Hotel Management
Nov 16, 2016 by Marco Polo Hongkong Hotel, Hotel Management
Dear Sharon, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Thomas Salg General Manager Marco Polo Hotels - Hong Kong
4 out of 5
by A verified traveler from 日本、横浜

臭いだけが残念

Posted Nov 7, 2016
Location: 地下鉄、スターフェリー、ショッピング、全てに近くとても便利でした。
日本人スタッフの応対がとても親切で、丁寧でしたので、とても安心して気持ちよく過ごせました。 また、ラウンジのスタッフも感じがよく、お料理も毎日変わり、味もバランスが良く良かったです。 ラウンジやロビーには無かったのですが、私たちのフロアーは中より上層階だったのに臭気があり、残念でした。あの臭いが無ければ部屋の中も快適でした。
Comment from Hotel Management
Nov 17, 2016 by Marco Polo Hongkong Hotel, Hotel Management
Dear Kiara san, Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts. We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Marco Polo Hongkong Hotel. Best regards, Thomas Salg General Manager Marco Polo Hotels - Hong Kong
5 out of 5
by A verified traveler from UK

Best location in Hong Kong

Posted Nov 1, 2016
Pros: Great location and staff; always love the Continental Club.
Cons: Everything is fine as it is.
Location: Located on Canton Road at Star Ferry. Everything you are likely to want to do. from shopping to dining to touring can be done from here.
We were there for two weeks in the Continental Club and they couldn't have treated us any better.
Comment from Hotel Management
Nov 16, 2016 by Marco Polo Hongkong Hotel, Hotel Management
Dear Jim, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Thomas Salg General Manager Marco Polo Hotels - Hong Kong
5 out of 5
by A verified traveler

Very comfortable and convenient hotel

Posted Oct 28, 2016
Pros: The room is very clean and the room service is very efficient.
Cons: Most of them are good except that there's a little bit water leakage in the room during the strong typhoon.
Location: Just next to the star ferry and the HK Cultural Centre. Very near to bus stop, taxi stop and MTR stations. Very convenient.