Ratings based on 746 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Firenze

Ottimo rapporto qualità prezzo

Posted Jul 25, 2016
L'hotel è ben posizionato e offre un buon rapporto qualità prezzo. Le camere sono abbastanza spaziose e adatte sia per famiglie in vacanza che per viaggi di lavoro. Permette di raggiungere a piedi o in taxi (per noente costosi) i maggiori punti di interesse della città di Hong Kong.
2 out of 5
by A verified traveler from c

床單不清潔,令身體痕癢 。 Front office 態度差。

Posted Jul 18, 2016
床單不清潔,令身體痕癢 。床單有污蔑,toilet 漏水,浴缸未清潔 Front office 態度差。
Comment from Hotel Management
Jul 20, 2016 by Vanessa Ho, Hotel Management
尊敬的 harry: 十分感謝您花時間告訴我們有關您在 Novotel Hong Kong Century 的體驗。很遺憾未能達到您的期望,請允許我向您表達我最誠摯的歉意。 在 Novotel,我們孜孜以求,不斷改進,希望能向每一位客戶提供高水準的體驗,因此您的反應,對於我們十分重要。請放心,我們正採取適當的措施,來解決所存在的問題,並預防將來再次發生。 非常感謝您向我們告知您的困擾,希望在不久的將來有機會為您奉上更好的服務。 謹啟 Darren Cann General Manager
3 out of 5
by A verified traveler from massy

Hôtel cher pour une chambre trop petite

Posted Jul 17, 2016
Malgré un personnel a l écoute l hôtel aurait besoin d un rafraîchissement La chambre est trop petite Les prix des restaurants sont élevé
Comment from Hotel Management
Jul 22, 2016 by Vanessa Ho, Hotel Management
Madame/Monsieur samy, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Novotel Hong Kong Century. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Novotel sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré(e) que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame/Monsieur, en l’expression de nos sentiments les meilleurs. Darren Cann General Manager
4 out of 5
by A verified traveler from Australia

Central location

Posted Jul 17, 2016
Pros: Central location.
Stayed there for 9 nights and was centrally located to Wan Chai station and the Star Ferry terminal, both a 5-7 minute walk. Restaurant and facilities were good. Rooms are average sized leaning towards small. Room cleaning staff left a bit to be desired, but overall ok.
Comment from Hotel Management
Jul 20, 2016 by Vanessa Ho, Hotel Management
Dear NK Thank you for your review on Expedia. We were delighted to learn that you enjoyed your stay with us and that you found our hotel is perfectly located. We all look forward to the pleasure of welcoming you again in the near future. Regards Darren Cann General Manager
4 out of 5
by A verified traveler from tyo

程よく便利なホテル

Posted Jul 3, 2016
コンビニ、レストラン、駅、買い物など、程よく近いので、便利です。設備も、まあまあ。部屋はそれ程広くないです。椅子がひとつだけ。でも、まあ、おすすめ出来ます。冷蔵庫はありますご、レンジはありません。歯ブラシセットは欲しいかも知れません。
Comment from Hotel Management
Jul 12, 2016 by Vanessa Ho, Hotel Management
michi 様 この度は、Novotel Hong Kong Century でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Darren Cann General Manager
4 out of 5
by A verified traveler

Posted Jun 26, 2016
Satisfied overall. Convenient stay. Room size quite big for HK.
Comment from Hotel Management
Jun 28, 2016 by Vanessa Ho, Hotel Management
Dear Guest Thank you for your review on Expedia. We were delighted to learn that you enjoyed your stay with us and that you found our hotel is perfectly located. We all look forward to the pleasure of welcoming you again in the near future. Regards Darren Cann General Manager
4 out of 5
by A verified traveler from Singapore

Worthy to stay, love the location

Posted Jun 21, 2016
Location: There are convenience stores and food stalls around the hotel
Booked the room with breakfast included at a good rate. Overall satisfied with my hotel stay. Convenience location for public transportation.
Comment from Hotel Management
Jun 28, 2016 by Vanessa Ho, Hotel Management
Dear Raynelle Thank you for your feedback on Expedia. I was pleased to read that you had an enjoyable stay in our hotel. We all look forward to the pleasure of welcoming you to our hotel again in the future. Regards Darren Cann General Manager
5 out of 5
by A verified traveler

Nice hotel on Hong Kong Island

Posted Jun 19, 2016
Pros: Everything about the hotel was great.
Location: Easy access to a lot of the sites on Hong Kong Island. You are close to the metro and Tram but easy to explore on foot too.
Hotel was in a great location to explore Hong Kong Island with easy access to Kowloon from metro stations close by. Staff were friendly and the room was comfortable and modern (much nicer than the last hotel I stayed when last in Hong Kong. Good restaurants and eating nearby. Fitness Centre is very well equipped for a hotel.
Comment from Hotel Management
Jul 12, 2016 by Vanessa Ho, Hotel Management
Dear Guest, Thank you for sharing your comments with us. I was pleased to read that you had an excellent stay in our hotel. It is encouraging for us to learn that our guests are satisfied with our services. We all look forward to the pleasure of welcoming you again in the near future. Regards Darren Cann General Manager
4 out of 5
by A verified traveler

Buona soluzione per business trip

Posted Jun 18, 2016
Un hotel molto vicino al convention center di Hong Kong ed alla stazione metro nel quartiere di Wanchai. ok per lavoro
Comment from Hotel Management
Jul 15, 2016 by Vanessa Ho, Hotel Management
Caro ospite, Grazie per i vostri commenti su Expedia. Siamo stati felici di sapere che ti è piaciuto il vostro soggiorno con noi. Siamo tutti ansiosi di il piacere di accogliere di nuovo in futuro. Saluti, Darren Cann Direttore generale
3 out of 5
by A verified traveler

Hotel with good location.

Posted Jun 13, 2016
Pros: Good location. Friendly staff. Nice facilities.
Staff is friendly, professional and speaks good English. Hotel's facilities are modern and in good conditions. The room is disappointing: too small and room lighting extremely poor.We had some reserve on room cleanliness too.
Comment from Hotel Management
Jul 12, 2016 by Vanessa Ho, Hotel Management
Dear Guest Thank you for your feedback on Expedia. We were delighted to learn that you enjoyed your stay with us. We all look forward to the pleasure of welcoming you again soon. Regards Darren Cann General Manager