Ratings based on 241 Verified Reviews

3.8 out of 5
84% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Great hotel

Posted Feb 18, 2017
We had a great stay. Our room was well appointed, clean and comfortable. Staff were very professional, helpful and friendly. Breakfast was exceptional and had a great variety to eat. The hotel is situated in a good location. Lots of shopping and various types of eateries.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 6, 2017
Good location good breakfast easy check in and check out
Comment from Hotel Management
Feb 8, 2017 by Vanessa Ho, Hotel Management
Dear Guest Thank you for sharing your comments. We were delighted to read that you had an enjoyable stay with us. We all look forward to the pleasure of welcoming you again in the not too distant future. Regards Adam Hipp General Manager
3 out of 5
by A verified traveler from Singapore

mediocre hotel

Posted Dec 26, 2016
The hotel is between wanchai and causeway Bay mtr stations, which in either case would take 15min to reach. The room was small and unlike what I see in the picture. Pretty basic and good for one person or two at the very most.
Comment from Hotel Management
Dec 29, 2016 by Vanessa Ho, Hotel Management
Dear Marvin, Thank you for your feedback on Expedia. We were delighted to hear that you enjoyed your stay with us. We all look forward to the pleasure of welcoming you again in the future. Regards Adam Hipp General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

International standard four-star chain hotel

Posted Dec 15, 2016
I have stayed at Novotel Century Hong Kong for over three times now and I still enjoy it very much. Its location is great, walking distance to Wan Chai station. There's a 7-11 nearby which is super convenient. There is also a complimentary shuttle service (H1) to Hong Kong station - perfect if you want to check-in your luggage and spend the rest of the day before you proceed to the airport. Great overall.
Comment from Hotel Management
Dec 17, 2016 by Vanessa Ho, Hotel Management
Dear Guest Thank you for your review on Expedia. We were delighted to learn that you enjoyed your stay with us and that you found our hotel is perfectly located. We all look forward to the pleasure of welcoming you again in the near future. Regards Adam Hipp General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

3 Days 2 Nights

Posted Dec 11, 2016
Although hotel is not close to MTR, but it has no issue as it is still within walking distance, nice hotel and clean room and of course the friendly staff is a plus point.
Comment from Hotel Management
Dec 17, 2016 by Vanessa Ho, Hotel Management
Dear Joyce, Thank you for your feedback on Expedia. We were delighted to read that you had an enjoyable stay with us and that you found our staff are helpful and friendly. We all look forward to the pleasure of welcoming you back in the future. Regards Adam Hipp General Manager
2 out of 5
by A verified traveler from Seattle

Worse bed ever

Posted Dec 5, 2016
Pros: Staff were pleasant, location to convention center was convenient.
Cons: Mattresses are awful
The staff were friendly albeit a annoying that the Concierge / Bellman decided to call us at 10:30 pm to inform us we have a message with all of us already asleep (including 7 month old child). Any parent out there knows how difficult it can be to get a child down to bed only to be awoken by an unnecessary call. The bed as to be the hardest, most uncomfortable bed I have ever slept in. The standard room was very plain, run down and has no personal touches - plus small (but normal for HK). The breakfast was very average, perhaps less then average. Terrible coffee. After 2nd morning decided to go elsewhere for breakfast even though paid for the free breakfast. On the day before our last night (4 nights total) we did explain to the manager of our opinion of the rooms and the 10 pm wake up call experience. He was gracious enough to upgrade us to a suite on an upper floor. The room was much nicer decorated and obviously more spacious. We appreciated the accommodation by the manager, it made our stay a little more comfortable for the last night but the bed was still hard as a rock. My suggestion would be to invest in some decent mattresses. I've stayed in hundreds maybe thousands of hotel beds and these topped the list of worst mattress to date.
Comment from Hotel Management
Dec 17, 2016 by Vanessa Ho, Hotel Management
Dear Jamie, Thank you for sharing your comments with us. I was disappointed to learn that there were some areas that let you down. I will review the procedure with our Front Office team to avoid the same issue happening again in future. Please accept my apologies for the inconvenience so caused. I hope I have the opportunity to welcoming you again in the future. Regards Adam Hipp General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 3, 2016
Close to Wanchai MTR and major shopping malls in Causeway Bay.
Comment from Hotel Management
Dec 6, 2016 by Vanessa Ho, Hotel Management
Dear Guest Thank you for your review on Expedia. We were delighted to learn that you found our hotel is perfectly located with a lot of restaurants nearby. We all look forward to the pleasure of welcoming you again in the future. Regards Adam Hipp General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Cairns

A Most Comfortable Stay

Posted Nov 10, 2016
Pros: Novotel Hotel was centrally located at Waichai on Hong Kong Island only a few blocks from the ferry. It also had a terrific coffee shop located opposite on Jaffe Road which was very popular with hotel clients and locals alike at most reasonable prices
Cons: Nothing as our room was most comfortable, kept very clean and any problems that we may have had were attended to immediately.
Location: East access to all forms of transport - ferries, busses, trams and the underground MTR.
Comment from Hotel Management
Nov 14, 2016 by NCHK, Hotel Management
Its great to hear that you enjoy your stay with us. Client's convenience and comfortability are always our top priority.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to Wan Chai ferry and tram

Posted Nov 8, 2016
Pros: I liked the location, service, room size and cleanliness.
Location: Location was excellent. 10minute walk to the Wan Chai ferry terminal and only a five minute walk to Johnston Road when the double-decker trams can be
Arrived at 11am and did not have to wait until 2pm for our room. Service and room was very good. Did not eat in the Hotel therefore cannot comment. This Hotel was recommended to me by a friend who always stays there when passing through Hong Kong and I would now recommend it to my friends.
Comment from Hotel Management
Nov 14, 2016 by NCHK, Hotel Management
It's great to hear that you enjoy your stay here with us. Hope to serve you and your friends here again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Director

Posted Oct 19, 2016
Want add another day Sound not so keen Book another hotel At city central Thank you
Comment from Hotel Management
Oct 24, 2016 by Vanessa Ho, Hotel Management
Dear john Thank you for your review on Expedia. As our hotel is located closed to the HK Convention Centre, our hotel would be in high occupancy during the fair period. Please accept my apologies if we were unable to extend one more night for you. We hope we will have the opportunity to welcoming you back in the future. Regards Adam Hipp General Manager