Terrible food. Mandatory service fee
Posted Sep 5, 2016
I would say that this hotel is OK except for the food. The food quality doesn't match this hotel. We went to the restaurant in this hotel in the noon. The buffet cost was around $200 HKD per person. But we got the worst dinning experience ever. The taste was terrible, not even comparable to food court. If you are series about food, don't eat in the buffet restaurant in this hotel. The food court in the mall is just 5 min walk away, and you can get decent food there.
Even worse is that we were charged 10% service fee without ANY service provided, WHY???
To be fair, other than the food, this hotel is OK.
Comment from Hotel Management
Sep 21, 2016 by Daniel McKeown, Hotel Management
Thank you for your review and please accept my apologies for your dinning experience.
Essence restaurant tries to provide a value for money option and we have failed you on this occasion. I have covered your comments with my kitchen team to learn and improve the consistency of our buffet.
I am happy to read that your overall stay was positive.
Thank you again for your constructive comments.