Ratings based on 656 Verified Reviews

4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Nov 28, 2016 on Hotels
all good days when I stayed at Marco polo hotel.
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Dear our valued guest, Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel. We look forward to welcoming you again soon! Best regards, Thomas Salg General Manager Marco Polo Hotels - Hong Kong
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

location and location

Posted Nov 28, 2016
Pros: location
Cons: none
Location: shopping and eatery
I stayed at this hotel because of a wedding that I had to attend. It was close to the venue yet it was also close to the place where the host lived. Overall I was happy with the room, the staff and the location. It was great place to stay at.
Comment from Hotel Management
Nov 30, 2016 by Prince Hotel, Hotel Management
Dear Shirley, Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel. We look forward to welcoming you again soon! Best regards, Thomas Salg General Manager Marco Polo Hotels - Hong Kong
5 out of 5
Recommended
for Everyone
by A verified traveler from P Australia

A very nice hotel in a great location.

Posted Nov 24, 2016
We had a very smooth checkin and straight to our room which was very spacious and comfortable. The hotel is in a great location for transport and shopping to die for.
Comment from Hotel Management
Nov 28, 2016 by Prince Hotel, Hotel Management
Dear Wendy, Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel. We look forward to welcoming you again soon! Best regards, Thomas Salg General Manager Marco Polo Hotels - Hong Kong
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth

Beautiful hotel, nice stuff, best food

Posted Nov 20, 2016
Pros: Everything: cleanliness, friendly staff, tasty food and above all dream location.
Cons: Chairs and armchairs could be replaced with new ones.
Location: Dream location, close to everything: public transport, museums, shopping center, beach, restaurants, parks, etc
Enjoyed so much, like never before, with my wife and daughter the shopping center biggest, cleanest and the most beautiful in the world. And the shopping center is actually joined to the Prince Marco Polo hotel.
Comment from Hotel Management
Nov 22, 2016 by Prince Hotel, Hotel Management
Dear Dragan, Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has as been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts. We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Prince Hotel. Best regards, Thomas Salg General Manager Marco Polo Hotels - Hong Kong
5 out of 5
Recommended
for Everyone
by A verified traveler from US

In the heart of the action.

Posted Nov 18, 2016
Pros: Convenience of the location, shopping and transportation. Especially happy with the staff.
Cons: The street entry could use a ramp. Other than that, not much to improve.
Location: The location is excellent. Right in the heart of Tsim Sha Tsui, with shopping, dining and sightseeing everywhere.
The Prince Marco Polo is located in the heart of Tsim Sha Tsui. This made shopping, transportation, dining and sightseeing exceptionally easy. Never a problem getting a taxi, and the staff could not have been more helpful. We were especially impressed with the Concierge service. Chief Concierge Lok Lung was more than helpful on numerous occasions and went out of his way time and time again to insure we had a quality experience. Our room was very spacious and clean. The bathroom was well equipped with all the necessities. All in all it was a perfect stay and I know when we return to Hong Kong we will be staying at the Prince Marco Polo again.
Comment from Hotel Management
Nov 22, 2016 by Prince Hotel, Hotel Management
Dear Joseph, Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel. We look forward to welcoming you again soon! Best regards, Thomas Salg General Manager Marco Polo Hotels - Hong Kong
4 out of 5
by A verified traveler

Good and well-positioned hotel.

Posted Nov 14, 2016 on Hotels
Well positioned in smart shopping centre and convenient location.Nice room with comfortable bed. Helpful and friendly staff. Can definitely recommend it.
Comment from Hotel Management
Nov 16, 2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel. We look forward to welcoming you again soon! Best regards, Thomas Salg General Manager Marco Polo Hotels - Hong Kong
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 6, 2016 on Hotels
2 out of 5
by A verified traveler

Too noisy!!

Posted Nov 5, 2016 on Hotels
No sound proof between rooms or corridors, we heard shower noises and baby crying from next rooms (both sides of our room 1031), hotel guest screaming and laughing from the corridor. Every door from hotel room got slammed - bad design or faulty door closer? Don't know! We gave two stars because of the excellent location but we won't come back again. Horrible stay when you didn't have a good sleep
Comment from Hotel Management
Nov 18, 2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your experience with us. Your comment has been well received. We are sincerely sorry for the experience is not up to your expectation. Please be assured that your comments have been escalated to the concerned departments. Thanks for giving us the opportunity to accommodate you. We look forward to serving you again in the future. Best regards, Thomas Salg General Manager Marco Polo Hotels - Hong Kong
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 4, 2016 on Hotels
3 out of 5
by A verified traveler from NY, NY

Doesn't feel like it was been cleaned everyday.

Posted Nov 2, 2016
Location: being attached to a giant shopping center is a big plus.
room is spacious but not very kid friendly. They have that typical Hong Kong attitude of no non-sense tolerated even if you are just playing with your toddler.
Comment from Hotel Management
Nov 16, 2016 by Prince Hotel, Hotel Management
Dear Harry, Thank you for taking the time to share your experience with us. Your comment about the improvement of the staff service has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts. We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Prince Hotel. Best regards, Thomas Salg General Manager Marco Polo Hotels - Hong Kong