Worst hotel experience
Posted Mar 15, 2017
I have been staying Regal hotel for the past three years for personal and business travel. My recent stay was so horrible that I have to give one star rating.
When I went in the room I found that the top of duvet cover has hairs and fiber. Bathtub drain was broken, so I had to wait for someone to fixed it. The hotel staff remove the bathtub drain for temperally solution, I did not want to waste time argue or change room, since it is already close to 11pm. Before I went to bad I found out that the left side of bedside lamp switch is broken, I have to fix it myself. The worst thing happen when I tried to get some sleep. There was a noise that kept me awake, I saw it was the AC, so I turned it off. But it wasn't the noise from AC, it was a low frequency noise. I didn't not get any sleep that night.
For a hotel to give a problematic room to a guest is not right at all. I paid US$140 to get a good night of sleep, not for torturing myself.
Issues with Regal hotel:
1. Please don't put bottle water in washroom, it is disgusting.
2. Friendlier Staff: When I check-in, a mom was ask the person that is help check-in about where they can buy some food. The staff asked her to wait with impatient tone.
3. Please know the condition of the room before give to a guest.
4. fixe the noise problem.
Comment from Hotel Management
Mar 17, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your recent experience with us. Your comments are indeed valuable to us, as they help us in our committed effort to serve you better. We sincerely apologize if your guestroom accommodations fell short of your expectations. Rest assured that we will continue to place utmost priority on training and developing our associates to ensure that they are always able to deliver to the satisfaction of our guests. We thank you for your comments and suggestions as they are indeed beneficial in supporting our improvement efforts.
With warm regards from Asia's Most Exciting City!