THIS IS 2.5 NOT A 5 STAR HOTEL. DO NOT BOOK!
Posted Nov 6, 2016
This hotel is run down, beat up and at best a 2.5 to 3 star facility, but is somehow listed on Expedia as a 5 star. Believe every reviewer who says the same and STAY AWAY! This place will disappoint you. They claim their rooms have been updated, but there are no plugs for your electronics, the carpet and fixtures are all well worn, the bathroom is sketchy, the bed is like bricks, the cords to all the jerry-rigged old-school phone and internet connections they have are exposed under the tiny glass desk and you have to do things like unplug the tea pot to plug in the coffee pot because there are so few outlets in the room.
There are zero outlets to be found by the bed – don't even imagine there would be a USB connector anywhere. I checked in, saw this was false advertising and went downstairs to check right now. The management refused to give me a refund, insisting this was a 5 star hotel. :–) Apparently, the Duty Manager doesn't travel much or he would recognize his property is stuck in 1984. (Ironically, they said the hotel is only 20 years old, but looks, smells and feels like 50!)
Oh, and the "suites" on the 31st floor are literally right outside the wedding reception area, so you have a crowd of loud attendees about 10 feet from your door. Again, not a 5 star experience. I left and booked 99 Bonham which was fabulous. I should have read the review before I booked. Please listen to everyone posting and go somewhere else. I have reported them to Expedia.