Ratings based on 3,566 Verified Reviews

3.7 out of 5
78% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 6, 2017
Pros: The location of the hotel is conveniently located near public transportations, stores/mall, and eateries. Strong and fast Wi-Fi signal.
Cons: Local phone call should be free. The furnishings and amenities need to be updated.
Location: There is a bus station nearby. There are all sorts of restaurants at the hotel and in the area. The New Town Plaza is about 15minute walking distance.
Local phone call from the hotel room was not free, which was unacceptable compare to competing hotels. The room conditions and amenities are in poor shape and require updating. Nonetheless, the hotel staff are helpful and friendly. The room was fairly clean.
4 out of 5
Recommended
for Everyone
by A verified traveler from san francisco. usa

view with river

Posted Jun 2, 2017
reasonable room rate, good size room. staff are very helpful and friendly.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 24, 2017
Quick service, the room is tify and clean overall but the tub can be cleaner.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to public transit.

Posted May 23, 2017
Pros: Location.
Cons: Ventilation in the bathroom.
I like the location because I like jogging by the river side in the morning.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Nice hotel tuck away from the noisy business areas

Posted May 12, 2017
Pros: Large rooms, excellent staff service. Off from the busy area yet reasonably convenient. Air port bus A41 stops right outside the hotel.
Cons: Update the washrooms. Pay attention to the detail cleaning of the washrooms.
Location: Walking to the modern Shatin Mall takes 20 minutes and everything is available there. Food is good but mainly local varieties.
I have tried many 3 stars or 4 stars hotels in Hong Kong. I found this one reasonable with respect to the price. The rooms are bigger and brighter than most hotels within similar class and price range. A lot of people do not pick this hotel because it takes a 20 minutes train ride plus an additional good 20 minutes walk (can take a bus for one stop) to get there from the busy Kowloon centre. I like the hotel because it is located in a clean and quiet subdivision comparing with most areas in Kowloon, thus do not mind the extra time and cost. The train stops at Shatin Mall which is huge and one can get pretty well everything needed. Train services are frequent and very efficient.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lymington, England

Nice big rooms for a lower price

Posted Apr 25, 2017
Pros: Breakfast for $90, which was a full meal with good choice of Chinese, European, Indian and American hot foods, not just bread rolls cheese and fruit.
Location: Although its location is about 45 mins out of town, the Riverside has a direct bus to Central and nearby train station to Kowloon.
Access was easy by airport bus. Room was big enough to do work in unlike some HK hotels, with space to use the large desk without sitting on the bed, plenty of power sockets, and a full-size bathroom with bath. Superior recreation facilities include the biggest swimming pool I know in any HK hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, California

Location of the Hotel

Posted Apr 24, 2017
Pros: location is convenient staff are friendly
Cons: if they have more frequent airport shuttle services will be great.
Location: shopping eating
Transportation is very convenient, close to Rail Train station, buses and minivans just near by.
2 out of 5
Recommended
for Everyone
by A verified traveler from new jersy

nice hotel,free shuttle bus pickup & drop off airp

Posted Apr 11, 2017
Pros: the Staffs are very helpful and the restaurant very nice but don't expect very good service .
Cons: Cleaning bathroom
Location: close to public transportation and huge shopping mall
nice hotel free Shuttle bus pick up and drop off airport the staff are nice and very helpful the only disappointed was the bathroom dirty smell sewer .
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 26, 2017 on Hotels
3 out of 5
by A verified traveler from London, UK

A bit distant from facilities

Posted Mar 24, 2017
Booked room not available. I accepted a sub-standard room with compensation of complimentary breakfast in Executive lounge. HOWEVER, the standard of catering left a lot to be desired. The breakfast every day was dreadful. Nevertheless, the staff were extremely helpful when I had a mishap with lost spectacles. So, some you win and some you lose.