Ratings based on 3,321 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
80% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from US

Acceptable/OK hotel with lots of restaurants

Posted Dec 1, 2016
Pros: We liked the fact that we could get a family room with four beds. We also liked the variety of restaurants within the hotel.
Cons: The hotel could use some cleaning and updating. Additionally, the hotel could be more generous with the internet device allowance per room.
Location: The hotel is located in Sha Tin surrounded by residential towers with not much to do nearby.
We were attending a conference nearby, which is the only reason we stayed in this area. Most of the conference guests stayed at the nearby Courtyard by Marriott which seemed to be a nicer and newer hotel; however, with fewer restaurant choices in the hotel. Fortunately, there were lots of restaurant choices within the Regal Riverside and most of the restaurants offered good deals to hotel guests. Breakfast was not included with our room package, but hotel guests were offered a reasonable HKD$90 per person rate for the buffet. Though we felt this was a decent deal of which we took advantage for several nights of our stay, the buffet was disappointing in terms of its consistency and staffing. We often found it difficult to locate a clean table (though there were always dozens of tables full of dirty dishes) and clean coffee mugs. There is not much to do in the vicinity, though there is a large mall and metro stations nearby, making all of the city easily accessible. Because there were four of us, we primarily relied upon taxis to get around. Our room was a family room with four individual beds, which we really appreciated. Though the room was fairly clean, it was tired and in need of an update. The daily cleaning was inconsistent but acceptable. Upon check-in, we were told that because we booked with Expedia, we would only be allowed two internet devices, which was quite frustrating for a family of four. Overall, we were neither impressed nor disappointed with the hotel.
4 out of 5
by A verified traveler from 中国 深圳

shopping mallに徒歩圏内で便利

Posted Nov 28, 2016
ダウンタウンからは少し離れているが地下鉄の駅、shopping mallが徒歩圏内にあり便利。設備の古さは感じるが清掃は行き届いておりダウンタウンからの移動が苦でなければ快適に滞在可能
4 out of 5
by A verified traveler from Singapore

Nice hotel overall.

Posted Nov 21, 2016
Impressed with the service and hotel cleanliness. Family had fun and we will surely come back, will recommend to friends as well. There are small issues like requesting for toiletries and the same were not delivered. Front desk staff are superb and eceptionally helpful. Thank you.
3 out of 5
by A verified traveler

位置普通, 大堂環境一般, 房間整潔舒適

Posted Nov 19, 2016
Cons: check in時間太慢
check in太慢, 雖然reception已安排多人手, 但仍然等很久, 時間到了也遲遲未能拿到房間, 另外check out時要檢查房間也遲遲未能溝通好
4 out of 5
by A verified traveler

Busy stay

Posted Nov 18, 2016
close to river. nice people, but outdated furniture and very old fashioned band with bad (guest) dancers in the hotel bar that ruins the night. The so called free breakfast was really bad, no much stuff. The business lounge staff was not very polite, with poker face on all the time. They need to be replaced.
4 out of 5
by A verified traveler

チェックインの待ち時間が…。

Posted Nov 16, 2016
Location: 駅からも近く、ロケーションは良いと思います。
ホテルには3時半頃に着きましたが、すでにチェックイン待ちの長蛇の列が出来ていました。スタッフは皆一生懸命対応していましたが、結局40分の待ち時間。その他は問題無かったので、この部分の対策が欲しいです。
2 out of 5
by A verified traveler from Vancouver

很髒

Posted Nov 11, 2016
比起以前幾次的經驗,今次是最差,电制失靈,怪我们煲水太滿,事实無电,我们怎煲水,浴墊又發霉,要求換一塊,也是一樣,他們說是這樣的,這塊已是最好。
4 out of 5
by A verified traveler from Singapore

Posted Nov 9, 2016
Value for money. It is recently near to Shatin city center, and not so crowded.
3 out of 5
by A verified traveler

酒店硬件好,可是員工質素太參差

Posted Oct 30, 2016
經以住了富豪集團的第三家酒店,這家配套、環境、房間非常好!可是浪費了這麼好的硬件,比起其他2間富豪酒店,員工大部分冷淡,沒笑容,點到即止。還好還有少部分員工盡責、親切、用心去對代客人,今次住的是行政套房,房間非常滿意。餐飲也很多選擇,除了去市區可能需要一點時間外,其實地點也很方便去沙田市廣場也不遠。
3 out of 5
by A verified traveler from Chicago, United States of America

The quality is fine with the price

Posted Oct 23, 2016
The hotel is old and the location is not very convenient, need to walk 20 min to the nearest train station. But with the price, it is ok.