Ratings based on 1,150 Verified Reviews

4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Great hotel in a great location

Posted Mar 3, 2017
Pros: Location, staff, amenities were great!
Cons: Nothing!
Location: Ferry, subway and harbor were within a close walking distance.
The rooms were large and spacious, would recommend requesting one with Harbor view or off Nathan road as they are quieter. Black out drapes are great, wood accents are attractive and everything in our room worked as expected. Mini bar was stocked with some items including Vodka, sodas, water, but no wine! Their coffee and tea selections were great and varied. Location was within walking distance of harbor, ferries and subway. Easy to navigate. Used many recommendations from Concierge for restaurants, sight seeing and all were fantastic!
2 out of 5
by A verified traveler from California

Posted Feb 27, 2017
After settling the prepaid bill, the hotel still retain the credit card deposit for days??????It is extremely noisy due to the expansion of the hotel.
3 out of 5
by A verified traveler

Posted Feb 18, 2017
Was moved twice because of poor hotel room conditions. Tried to pass lower level room on moving me. Didn't honor hotel status because of booking through Expedia. Not great experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 14, 2017
Close to shopping and many great restaurants outside of the hotel. Hotel restaurants pricey but good.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ca

Great location

Posted Feb 11, 2017
Clean, efficient and well-located. Staff were approachable. The building site next door ensured that guests were awoken by pile drivers at 7 am daily - not the hotel's fault but something to consider. Restaurants and room service were good (restaurant charges could not be billed to the room in all cases). Good use of technology with the provision of a customized mobile phone that was usefully pre-loaded with guide information.
4 out of 5
Recommended
for Everyone
by A verified traveler

Location is excellent

Posted Feb 1, 2017
expected to have annupgrade to lounge but staff not so frienfly and accommodating
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Good Location

Posted Jan 2, 2017
Pros: Clean and comfortable
Always stay at this hotel when visiting Hong Kong. Good location and the hotel is efficiently run with very friendly staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 26, 2016
Awesome! The rooms were clean and very accessible.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 21, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Very conveniently located for shopping.

Posted Dec 20, 2016
Pros: Convenience and good service
Cons: Nil
Location: Very convenience.
Satisfying and could be better if the room is bigger. Also, did not give seaview facing rrooms although we have opted for them.