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Reviews of South Pacific Hotel

3.5 out of 5
South Pacific Hotel
23 Morrison Hill Road, Wan Chai, Hong Kong

Reviews

7.8

Good

Rating 10 - Excellent. 211 out of 1000 reviews" "
Rating 8 - Good. 507 out of 1000 reviews" "
Rating 6 - Okay. 213 out of 1000 reviews" "
Rating 4 - Poor. 54 out of 1000 reviews" "
Rating 2 - Terrible. 15 out of 1000 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

AI SUAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location!
Hotel location is great - convenient to the shopping mall, dinning and MTR transport.
Stayed 3 nights in Jan 2024
Response from Toni Leung on Jan 9, 2024
Dear Valued Customer, Thank you very much for your support and share your feedback with us. Delighted to read that numerous touchpoints of your experience! We do our utmost to ensure our guests have a memorable experience and I am delighted to hear this was the case during your time with us.We look forward to welcoming you again in the near future. Have a good day!Best regards, Toni Leung South Pacific Hotel

8/10 Good

Guido

Liked: Cleanliness, staff & service, amenities
Larger room
Stayed 1 night in Nov 2023
Response from Toni Leung on Nov 16, 2023
Dear Valued Customer, Thank you very much for your support and share your feedback with us. We look forward to welcoming you again in the near future. Have a good day! Best regards, Toni Leung South Pacific Hotel

10/10 Excellent

Racquel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is very convenient, close to subway and very close to Timesquare. And there are alot of dining options and mostly walkable to hotel!
Stayed 5 nights in Sep 2023
Response from Toni Leung on Sep 8, 2023
Dear Valued Customer, Thank you very much for your support and share your feedback with us. Delighted to read that numerous touchpoints of your experience! We do our utmost to ensure our guests have a memorable experience and I am delighted to hear this was the case during your time with us.We look forward to welcoming you again in the near future. Have a good day!Best regards, Toni Leung South Pacific Hotel

4/10 Poor

kay

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Toni Leung on Jul 26, 2023
Dear Valued Customer, Thank you very much for your support and share your feedback with us. We look forward to welcoming you again in the near future. Have a good day! Best regards, Toni Leung South Pacific Hotel

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Super close to Timesquare
Stayed 3 nights in Apr 2023
Response from Toni Leung on Apr 11, 2023
Dear Ken, Thank you very much for your support and share your feedback with us. We look forward to welcoming you again in the near future. Have a good day! Best regards, Toni Leung South Pacific Hotel

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location , room is neat & comfortable , staffs helpful
Stayed 7 nights in Feb 2023
Response from Toni Leung on Mar 2, 2023
Dear Daisy,Thank you very much for your continued support and share your feedback with us. Delighted to read that numerous touchpoints of your experience! We do our utmost to ensure our guests have a memorable experience and I am delighted to hear this was the case during your time with us.We look forward to welcoming you again in the near future.Best regards,Toni LeungSouth Pacific Hotel

6/10 Okay

Kar Kai

Traveled with family
only exchange bed every two days is too bad

10/10 Excellent

CHUN HEI

Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2022

10/10 Excellent

Chris

Stayed 1 night in Dec 2021

8/10 Good

CHUN HEI

Traveled with group
Liked: Cleanliness, property conditions & facilities
No
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and neat. Very convenient as it’s easy to access
Stayed 1 night in Mar 2020
Response from Chan on Mar 16, 2020
Thanks, and we hope to see you again at the South Pacific Hotel!

10/10 Excellent

Anil Kumar balchand

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Chan on Mar 16, 2020
Thanks, and we hope to see you again at the South Pacific Hotel!

8/10 Good

Verified traveler

Stayed 1 night in Dec 2019
Response from Rachel on May 14, 2020
Thank you for your rating and hope to see you again at South Pacific Hotel in very near future!

4/10 Poor

raymond chee ming

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Chan on Dec 9, 2019
Thanks, and we hope to see you again at the South Pacific Hotel!

10/10 Excellent

Man Ho

Stayed 1 night in Aug 2019
Response from Rachel on May 14, 2020
Thank you for your perfect rating and hope to see you again at the South Pacific Hotel in very near future!

6/10 Okay

Verified traveler

Toilet small.
Stayed 5 nights in Jul 2019

6/10 Okay

Colm

Liked: Cleanliness
I needed a double bed not a two single beds
Stayed 1 night in May 2019

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The shower drain was clogged, the hot water take a long time to come in the morning and by the time it finnaly reached my room the shower place was overflowing as the drain did not take the water away as fast as it came down. Also toilet has those electric seats that makes it too small for anyone that is not a short Asian person. I know this hotel, stood there many time sbefore but maintenance is lacking and sowing.
Stayed 1 night in Apr 2019
Response from Chan on May 1, 2019
Dear Guest, may I have your room number so that I can fix it for you or do you want to have a room change. Btw, we have scheduled our renovation in the coming Jun and hope you can come over to experience the new look of the Hotel!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very convenient with everything. Its a great locatikn. The staff was okay and the room was not that clean. That is what I did not like and there is ants in the room. but I was in the foreign country and no clue of other places.
Stayed 3 nights in Mar 2019
Response from Chan on Mar 30, 2019
Dear guest, sorry about the inconvenience caused and may I know the room number so that I can check it out what's happening! Tks

8/10 Good

Verified traveler

Stayed 1 night in Mar 2019
Response from Chan on Apr 2, 2019
Thanks and hope to see you again in the South Pacific Hotel!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Great boutique hotel located between Wan Chai and Causeway Bay. I had a late afternoon flight out and front desk was very accommodating with late check out. Unfortunately, facilities need to managed more carefully - the bidet in bathroom was out of order. Since my last visit, the exercise room was changed to cardio only - no weights at all - so I probably won't return.
Stayed 1 night in Mar 2019
Response from Chen on Mar 12, 2019
Thanks for your valuable comments, may I have your room number so that we can get fix the bidet. About the facilities in the gym room, we will review it again! Thanks once again!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Feb 2019
Response from Chan on Mar 5, 2019
Thanks and hope to see you again in the South Pacific Hotel!

8/10 Good

Verified traveler

Stayed 1 night in Jan 2019
Response from Chan on Jan 25, 2019
Thanks and hope to see you again in the South Pacific Hotel!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Chan on Jan 18, 2019
Thanks and hope to see you again in the South Pacific Hotel!

6/10 Okay

Angel

Disliked: Property conditions & facilities, room comfort
The place is due for a renovation. It looks old and outdated.
Stayed 1 night in Jan 2019
Response from Chan on Jan 15, 2019
Thanks for your comments and we are going to do the renovation in coming summer, let's come to see our new look in this autumn.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our bathroom on the 12th floor was flooded with water when showered. Call reception and was immediately changed to another room.
Stayed 4 nights in Jan 2019
Response from Chan on Jan 8, 2019
Thanks and hope to see you again in the South Pacific Hotel!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Chan on Jan 8, 2019
Thanks and hope to see you again in the South Pacific Hotel!

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was very over price for what you get . Very old hotel , small bathroom , very small bed. My legs hung over the end of the bed and it was really hard .
Stayed 2 nights in Dec 2018
Response from Chan on Dec 18, 2018
Dear guests, our bed size is the normal size in Hong Kong and hotel do provied extend board for guest, pls simply inform our Guest Service once you have reserved the rooms. On the other hands, Hotel will have the renovation in the coming Summer and a new look will be ready in next autumn. Hope to see you a again in the nearly future.

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Amenities, property conditions & facilities
IT IS CLOSE TO SHOPPING. THE REMODELING THEY DID OVER THE LAST 2 YEARS TOOK OUT THE BATHTUB FOR A CHEAPER SHOWER AND THE OLD 20 YEAR RUGS ARE STILL IN THE ROOMS !!!
Stayed 3 nights in Nov 2018
Response from Chan on Dec 12, 2018
Dear valuable guest, thanks for your comments! Yes, we also notice the same, therefore, we plan our renovation in the middle of next year. Pls come and try our newly renovated room after the 3rd quarter!

10/10 Excellent

Kingston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
per my stay: very good location; fair value paid
Hotel room rates are a reflection of the location, total room size (sq. ft.), age of the facility and amenities provided. Given all of these considerations, I did enjoy my recent stay at the South Pacific Hotel in Wan Chai, and feel that the room rate paid was reasonable for that area of HK. The staff was also very helpful, when their assistance was needed.
Stayed 4 nights in Nov 2018
Response from Chan on Dec 12, 2018
Thanks and hope to see you again in the South Pacific Hotel!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 9 nights in Nov 2018
Response from Chan on Nov 29, 2018
Thanks and hope to see you agian in the South Pacific Hotel!

10/10 Excellent

Verified traveler

Check in was quick and easy Very friendly staff
Stayed 1 night in Nov 2018
Response from Chan on Nov 29, 2018
Thanks and hope to see you agian in the South Pacific Hotel!

6/10 Okay

Martin

Liked: Cleanliness
Disliked: Staff & service
Hotel has dropped its standards.
Have stayed at this hotel many times over the past 10 years. Have always loved it's location. When I first stayed here the hotel was a little dated, but to their credit they have made some noted interior decor improvements in the past few years. But the hotel price increases today now reflect this, and sad to say the hotel now is overpricing itself relative to the services it offers. My last trip was for a 3 night stay, and for 2 of those nights their hot water supply was of the standard you would expect from a 1 star hotel. No hot water at all on the first night, rang hotel services and after running the tap for half an hour (enough to fill Victoria Harbour) we finally got hot water online. Same fate the 2nd night, so as I was running late for an appointment as it was, leaving the hotel after a cold shower was well below expectations, and not what you should expect considering this hotel markets itself in the 3 to 4 star range. A major disappointment to be honest. Perhaps spending a little more money on capable hotel plumbers and engineers, rather than superficial interior upgrades should be their priority. Also some minor details missed by hotel cleaning services meant a shortage of towels one night, and as well as no tea and coffee supplied another night. Again 2 more phone calls to hotel services staff. Sadly inadequate level of services from a hotel I have enjoyed many times over the past 10 years. Hope to see this hotel improve it's standards before my next trip to HK.
Stayed 3 nights in Nov 2018
Response from Sophia on Nov 21, 2018
I deeply sorry for that! May I know the room number so that I can fix it immediately? For the room rate, since Nov 13-16, 2018 are overlapping the major fair in Hong Kong, therefore the room rate is competitively high, If you come for leisure, simply let me know your new schedule next time and I can well arrrange for your!

8/10 Good

Jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, convenient location, plus a free phone
This place is nearly perfect to me! Everything was just right for me. I also got a nice city view. Plus the room offered a free mobile phone for guest to use outdoor. It was a nice surprise, did help me since I didn’t have any phone with me. Only think to suggest is I wish it was a touch cheaper:-)
Stayed 1 night in Nov 2018
Response from Chan on Nov 13, 2018
Thanks and hope to see you again in the South Pacific Hotel!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Chan on Nov 12, 2018
Thanks and hope to see you again in the South Pacific Hotel!

6/10 Okay

Olive3, Sg

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Hotel location is walking distance to Time Sq, MTR and eateries. Hotel is clean and neat however it’s pretty old. Our deposit wasn’t return to us or cancelled (credit card) during our check out. Only after one week from the Credit Co after clearance. Strange practice.
Stayed 2 nights in Oct 2018

8/10 Good

Fraser, Melbourne

Liked: Cleanliness, staff & service, room comfort
Helpful staff, well located property. Nice Japanese restaurant
Stayed 2 nights in Oct 2018
Response from Chan on Nov 5, 2018
Thanks and hope to see you again in the South Pacific Hotel again!

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel situated between the suburbs of WanChai and Causeway Bay. Rooms are a little on the small side but the layout works. Pricing is good for the area compared to similar hotels in the area.
Stayed 3 nights in Oct 2018
Response from Chan on Nov 5, 2018
Thanks and hope to see you again in the South Pacific Hotel again!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Clean, close to the facilities, good breakfast
Stayed 6 nights in Oct 2018
Response from Chan on Oct 16, 2018
Thanks and hope to see you again in the South Pacific Hotel!

8/10 Good

Haster, Toronto

Liked: Staff & service
aging, needs to update, not much choices in the hotel eatery outlet and it opens at noon
Stayed 5 nights in Sep 2018
Response from Chan on Oct 2, 2018
We have scheduled our renovation next year and hope it can be completed by middle of next year!

8/10 Good

MEI LIN KITTY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Good location
Stayed 1 night in Sep 2018
Response from Chan on Sep 26, 2018
Thanks and hope to see you again in the South Pacific Hotel!

10/10 Excellent

Vincent, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIce hotel. Central location. Close to shopping, MTR, eateries, etc.
Stayed 3 nights in Sep 2018
Response from Chen on Sep 10, 2018
Thanks and hope to see you again in the South Pacific Hotel!

8/10 Good

CHUEN YU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Chan on Sep 26, 2018
Thanks and hope to see you again in the South Pacific Hotel!

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value stay! And good location! Overall it’s good value for money
Stayed 4 nights in Aug 2018
Response from Chen on Sep 4, 2018
Thanks and hope to see you again in the South Pacific Hotel

8/10 Good

Verified traveler

Good hotel in a crowded area
The hotel is conveniently located close to many shops and eateries. As I had gone to watch a Table tennis Tournament at Queen Elizabeth Stadium, it was close enough . Food at the Japanese restaurant was quite good and the staff were helpful. The room was a bit small and the furnishings dated.
Stayed 2 nights in Aug 2018
Response from Chen on Aug 27, 2018
Thanks and hope to see you again in South Pacific Hotel!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018
Response from Chan on Jun 26, 2018
Thanks and we are welcoming you to the South Pacific Hotel again.

6/10 Okay

Michael

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2018
Response from May - Reservation on Jun 8, 2018
Thank you for your comments and we are happy to know that you had a great stay with us. We always strive to render our guests excellent staying experience like yours and we will surely keep the spirit up in the future. We hope you will also recommend our Hotel to your friends and relatives so that they can enjoy a great trip in Hong Kong as you did. We look forward to welcoming you back for another promising stay soon.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2018
Response from May - Reservation on Jun 8, 2018
Thank you for your comments and we are happy to know that you had a great stay with us. We always strive to render our guests excellent staying experience like yours and we will surely keep the spirit up in the future. We hope you will also recommend our Hotel to your friends and relatives so that they can enjoy a great trip in Hong Kong as you did. We look forward to welcoming you back for another promising stay soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for the price and satisfied with my stay
Stayed 3 nights in May 2018
Response from May - Reservation on Jun 8, 2018
Thank you for your comments and we are happy to know that you had a great stay with us. We always strive to render our guests excellent staying experience like yours and we will surely keep the spirit up in the future. We hope you will also recommend our Hotel to your friends and relatives so that they can enjoy a great trip in Hong Kong as you did. We look forward to welcoming you back for another promising stay soon.