Ratings based on 158 Verified Reviews

4.3 out of 5
94% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Nice hotel with very good location

Posted Dec 26, 2016
I was very impressed that the hotel actually left a box of chocolate and a note in my dad's room on his birthday. He was so surprised and happy when he saw it :) Thank you for making his special day a memorable one. Unfortunately he left in the fridge and forgot to bring home :(
Comment from Hotel Management
Dec 29, 2016 by The Excelsior, Hong Kong, Hotel Management
Dear Peggy Thank you for celebrating your father's birthday with us at The Excelsior, Hong Kong! We hope to have another chance to offer you another gift for your birthday celebrations. Looking forward to welcoming you again. Warm regards, The Excelsior, Hong Kong
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Centrally located with wonderful, attentive staff

Posted Dec 19, 2016
Pros: Well trained and friendly staff and great location.
Cons: Rooms are getting a little tired and could use some upgrading.
Location: Very central in Causeway Bay and seconds walk from great shopping and dining areas. MTR Causeway Bay station is a 2 minute walk from the hotel.
First class all the way. This is the only hotel for me in Hong Kong and I have stayed at this hotel 15 times over the last 7 years. Wonderful breakfast buffet and helpful staff make this my home away from home when visiting Hong Kong.
Comment from Hotel Management
Dec 29, 2016 by The Excelsior, Hong Kong, Hotel Management
Dear John Thank you so much for your kind words and your support over the years. We are delighted to let you know that we are undergoing a soft refreshment on guestrooms and suites. We hope to welcome you again in our new look and create the home away from home for another seven years. Warm regards The Excelsior, Hong Kong
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean

Posted Dec 8, 2016
Preffered to stay in the hotel cleanliness is maintained.
Comment from Hotel Management
Jan 6, 2017 by The Excelsior, Hong Kong, Hotel Management
Dear Guest, Thank you for staying at The Excelsior, Hong Kong. Our team is committed to completely delight and satisfy our guests. We hope to make your stay even more enjoyable on your next visit. Looking forward to serving you again. Warm regards, The Excelsior, Hong Kong
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 24, 2016
Very happy with the hotel and in a fantastic location. Would definitely stay again next time I'm in town.
Comment from Hotel Management
Dec 1, 2016 by The Excelsior, Hong Kong , Hotel Management
Dear Guests, Thank you so much for staying at The Excelsior, Hong Kong! We are delighted to read that you will stay with us again on your next visit. We look forward to serving you again in the near future. Warm regards, The Excelsior, Hong Kong
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston, USA

Great location

Posted Nov 17, 2016
Location is fantastic for easy access to shopping and subway stop. Central is 3 stops away on the subway. Hotel is clean and service is good. We stayed in an executive level room but even so, it was small by American standards though for Hong Kong, it's probably not so bad. Having access to the executive lounge was great especially when the room is small. Our room was on a high floor. It was not advertised as having a view but even so it provided a beautiful partial view of the harbor and city. The buffet breakfast offers a wide variety of foods and is very good.
Comment from Hotel Management
Dec 1, 2016 by The Excelsior, Hong Kong , Hotel Management
Dear C, We are delighted to read that you enjoyed your stay and the breakfast! Did you get a chance to enjoy a complimentary drink on the Executive Lounge during Happy Hour? We look forward to welcoming you soon. Warm regards, The Excelsior, Hong Kong
5 out of 5
Recommended
for Everyone
by A verified traveler from MY

Excellent stay

Posted Sep 20, 2016
Spectacular harbourview, great location, wonderful staff & service. Will definitely return.
Comment from Hotel Management
Sep 23, 2016 by The Excelsior, Hong Kong , Hotel Management
Dear Vivienne, We are glad that you enjoyed the panoramic view of Victoria Harbour from our rooms and our services. We very much look forward to your return. Warm regards, The Excelsior, Hong Kong
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 9, 2016
Hotel is quiet and clean. Great access to shops, restaurants and pokestops!
Comment from Hotel Management
Sep 20, 2016 by The Excelsior, Hong Kong, Hotel Management
Dear Guest, Thank you for staying at The Excelsior, Hong Kong! We are delighted to read that you have enjoyed our convenient location in the heart of Causeway Bay. Look forward to serving you again. Warm regards, The Excelsior, Hong Kong
5 out of 5
Recommended
for Everyone
by A verified traveler from Philippines

Great hotel for shoppers.

Posted Jul 21, 2016
No need to travel far shopping. Lots of mall and restaurants around the area. It's really the perfect spot to shop in HK.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to shopping, food, and amenities

Posted Jul 2, 2016
Good for both family and business. Close to shopping (sogo, time square), food (local snacks, restaurants) and amenities (train, supermarket,)
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Great location - close to MTR (train) and shops

Posted Apr 20, 2016
This was my 5th separate stay at the hotel. Excellent location literally 3 minutes from MTR train and 100s of shops including the 'world trade center.' The hotel is very comfortable and i always choose with a stunning harbour view. Breakfasts are excellent and there is a great English Pub and also gourmet restaurant with astonishing views of Kowloon. Staff very attentive and help with any query.