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Frette Italian sheets, Select Comfort beds, free minibar items
Plasma TV, pay movies
Frette Italian sheets, Select Comfort beds, free minibar items
View from Room

Guest reviews

4.8 out of 5 Exceptional
300 reviews
Guests rated this property 4.9/5 for cleanliness.

Popular amenities

Free WiFi
Air Conditioning
Restaurant
Gym
Breakfast Available
Business Services

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitizer provided
Personal protective equipment

Map

Explore the area

Popular LocationPacific Place1 min walk
Popular LocationHong Kong Park10 min walk
Popular LocationThe Peak Tram11 min walk
AirportHong Kong (HKG-Hong Kong Intl.)39 min drive

Choose dates to view prices

  • Studio, View

    5/5 guest room rating

    Room amenities

    • 730 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsStudio, View
  • Studio 70 Harbour View

    5/5 guest room rating

    Room amenities

    • 730 sq ft
    • Harbor view
    • Sleeps 2
    • 1 King Bed
    More detailsStudio 70 Harbour View
  • Studio, View

    5/5 guest room rating

    Room amenities

    • 840 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsStudio, View
  • Studio 80 Harbour View

    5/5 guest room rating

    Room amenities

    • 840 sq ft
    • Harbor view
    • Sleeps 2
    • 1 King Bed
    More detailsStudio 80 Harbour View
  • Suite, Harbor View

    Room amenities

    • 1230 sq ft
    • Harbor view
    • Sleeps 3
    • 1 King Bed
    More detailsSuite, Harbor View

About this area

Hong Kong

Located in Hong Kong's Central neighborhood, The Upper House is in the city center and near a metro station. The area's natural beauty can be seen at Victoria Harbour and Hong Kong Park, while The Peak Tram and Ocean Park are popular area attractions. Looking to enjoy an event or a game while in town? See what's happening at Happy Valley Race Course or Hong Kong Coliseum.

Visit our Hong Kong travel guide
Map
Popular Location

What's nearby

  • Pacific Place - 1 min walk
  • Hong Kong Park - 10 min walk
  • The Peak Tram - 11 min walk
  • Hong Kong Convention and Exhibition Centre - 18 min walk
  • Lan Kwai Fong - 19 min walk

Getting around

  • Hong Kong Admiralty Station - 8 min walk
  • Hong Kong Station - 19 min walk
  • Hong Kong Intl. Airport (HKG) - 39 min drive

Restaurants

  • Cafe Gray Deluxe — 1 min walk
  • Dim Sum Library - 1 min walk
  • Lobster Bar & Grill - 2 min walk
  • Classified - 6 min walk
  • Lock Cha Tea House - 6 min walk

About this property

The Upper House

Luxury Hong Kong hotel in Central, walk to Pacific Place
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, valet parking, 24-hour room service, and a business center are onsite. All 117 soundproofed rooms feature free WiFi and Select Comfort beds. Guests can enjoy deep soaking tubs, and other standard amenities include sitting areas, 24-hour room service, and plasma TVs.
The Upper House offers 117 accommodations with minibars (stocked with some free items) and espresso makers. Accommodations offer separate sitting areas. Select Comfort beds feature Frette Italian sheets. 42-inch plasma televisions come with pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Hong Kong hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include a 24-hour fitness center and complimentary bicycles.

Cleaning and safety practices

Enhanced cleanliness measures

High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry sanitization guidelines of Safe Travels (WTTC - Global)

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking: HKD 800 per day
  • Valet parking: HKD 800 per day
  • 24-hour pick-up airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:30 AM: HKD 250-300 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Free bicycle rentals
  • Shopping

Family friendly

  • Dry cleaning service
  • Free cribs/infant beds
  • Laundry facilities
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Hindi
  • Italian
  • Korean

Business services

  • Business center
  • Conference space (1238 square feet)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Frette Italian sheets
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Select Comfort bed

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower

Entertainment

  • 42-inch plasma TV
  • Pay movies

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free minibar (some items)
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in from 2:00 PM - 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! One child 11 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for HKD 880.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between HKD 250 and HKD 300 per person (approximately)
  • Airport shuttle fee: HKD 1200 per vehicle
  • Self parking fee: HKD 800 per day
  • Valet parking fee: HKD 800 per day
  • Rollaway bed fee: HKD 880.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Commonly-touched surfaces are cleaned with disinfectant between stays, and bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks, will be available to guests
Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer
The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Upper House
Upper House Hong Kong
Upper House Hotel
Upper House Hotel Hong Kong
The Upper House Hong Kong
The Upper House Hotel Hong Kong
The Upper House Hong Kong
The Upper House Hotel
The Upper House Hong Kong
The Upper House Hotel Hong Kong

Frequently asked questions

Can I cancel my reservation for free at The Upper House and receive a full refund?
Yes, The Upper House offers free cancellation on select room rates, because flexibility matters! Please refer to The Upper House cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at The Upper House?
As of Aug 13, 2020, prices found for a 1-night stay for 2 adults at The Upper House on Aug 18, 2020 start from $387, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is The Upper House pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this hotel?
Self parking is available for HKD 800 per day. Valet parking is available for HKD 800 per day.
What time is check-in at this hotel?
Check-in is from 2:00 PM–5:30 AM.
What time is check-out at The Upper House?
Check-out is at noon.
Does this hotel provide a shuttle to the airport?
Yes, there's a shuttle from the airport to the hotel. A fee of HKD 1200 per vehicle applies.
Where is this property located?
Located in Central, this luxury hotel is within a 15-minute walk of Pacific Place, Victoria Harbour, and Hong Kong Park. The Peak Tram and Wan Chai Road are also within 15 minutes. Hong Kong Admiralty Station is 8 minutes by foot and Hong Kong Wan Chai Station is 11 minutes.

Guest reviews

Overall score and ratings for The Upper House

4.8
Exceptional
300 reviews
5 - Excellent
263
4 - Good
25
3 - Okay
8
2 - Mediocre
3
1 - Poor
1
4.9
Cleanliness
4.8
Service and Staff
4.4
Amenities
4.8
Property condition
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Jul 2020
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, property conditions & facilities

The Upper House has several great things that come to mind when staying at the hotel. 1) great attentive friendly staff (Jess Ma and Rhoda Chan were exceptional), unique modern tasteful clean design, great location on HK Island, excellent fit and finish to the rooms and the quality of every little thing seemed effortless but perfect.

Stayed 2 nights in Feb 2020
2.0 out of 5 Poor
  • Liked: Cleanliness
  • Disliked: Staff & service

Food standard dropped a lot. staff is a bit green on reception. Reservation with hotel.com was disconnected. No record on reservations even with conformation number. The names reserved on the hotel.com do not show up correctly on the hotel.com confirmation. Which leads to the hotel cannot check me in and could not find the reservation and asked a lot of questions which gave me an impression that I am a low end guest and come for a bargain deal. It is not just the property management but also hotel.com responsible to make sure I am being looked after well. Your company should look into what happen and review yourself instead of just ask me to review the hotel.

Stayed 4 nights in Jan 2020
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Awesome Stay, So Sad to Leave...

We stayed 4 nights for Christmas, and it was an amazing and pleasurable stay. The hotel staff led by Renee were amazing, and couldn't do enough for us. The personal touches and attention made our stay memorable and I would definately recommend. We can't wait to return.

Stayed 4 nights in Dec 2019
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time

First stay at the Upper House, it was incredible.

Stayed 1 night in Dec 2019