Ratings based on 191 Verified Reviews

4.8 out of 5
95% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 21, 2017
Good location,luxury room size and good service! Not much choices for breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Amazing hotel in every sense.

Posted Mar 4, 2017
Pros: All of it
Cons: Add a Spa
Location: Centrally located to shops and restaurants.
Amazing from check in to check out. Decoration is superb, service is AAA+.
5 out of 5
by A verified traveler

Best location and service

Posted Dec 10, 2016 on Hotels
They made a special Gluten Free menu for us!
4 out of 5
Recommended
for Everyone
by A verified traveler from hk

Good location.

Posted Dec 7, 2016
Nice hotel with good location. The hotel is next to a shopping mall which is convenient.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent luxury hotel

Posted Nov 9, 2016 on Orbitz
It's a great hotel, and probably the best in HK. However, there still are something that could be improved. First of all, there is no swimming pool in the hotel, which seems unusual for a luxury hotel. Second, I called 'Guest Experience' once, between 8 to 9 AM, no one picked up the phone immediately, it rang like 7~8 times, I almost hang up the phone. Third, you don't need a key card to get to the guest room levels, although it seemed pretty safe for us. And one more thing, I like the canvas tote with the hotel's name on it very much but I couldn't find any place to buy it. There are candles, bracelets and some other stuff near the coffee bar but no canvas tote. But don't get me the wrong way, we enjoyed our stay very much, I just hope one of my favourite hotel could be better and better.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 4, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 31, 2016 on Hotels
5 out of 5
by A verified traveler

Stylish understated luxury

Posted Oct 31, 2016 on Hotels
An impressive but understated hotel. Very stylish and well thought out.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 28, 2016
I booked the upper suite as my bridal room for my wedding and it was great. The staff served us well and we are happy to receive their welcoming gift. We would definitely love to be back again.
5 out of 5
by A verified traveler

Hip, Happening Hotel

Posted Oct 6, 2016 on Hotels
Hip, happening place, with great concierge service to connect you to all the great restaurants and fun bars of Hong Kong.