Excellent luxury hotel
Posted Nov 9, 2016 on Orbitz
It's a great hotel, and probably the best in HK. However, there still are something that could be improved. First of all, there is no swimming pool in the hotel, which seems unusual for a luxury hotel. Second, I called 'Guest Experience' once, between 8 to 9 AM, no one picked up the phone immediately, it rang like 7~8 times, I almost hang up the phone. Third, you don't need a key card to get to the guest room levels, although it seemed pretty safe for us. And one more thing, I like the canvas tote with the hotel's name on it very much but I couldn't find any place to buy it. There are candles, bracelets and some other stuff near the coffee bar but no canvas tote. But don't get me the wrong way, we enjoyed our stay very much, I just hope one of my favourite hotel could be better and better.