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Reviews of Pravo @the Bund

3.5 out of 5
Pravo @the Bund
299 WUSONG ROAD, HONGKOU DISTRICT,, SHANGHAI, 299, Shanghai, PVG

Reviews

8.4

Very Good

Rating 10 - Excellent. 71 out of 165 reviews" "
Rating 8 - Good. 62 out of 165 reviews" "
Rating 6 - Okay. 22 out of 165 reviews" "
Rating 4 - Poor. 6 out of 165 reviews" "
Rating 2 - Terrible. 4 out of 165 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Ahmad

Liked: Cleanliness, staff & service
A reasonable 3-4 stars experience.
Prado Hotel Shanghai 3-10 Feb 2019 Reception was ok and quick. As it was Chinese New Year, things seemed rather quiet. The room was somewhat funky as is the general hotel design. The room met expectations and was relatively quiet, though the rubbish truck that came at about 6.00 am was a bit noisy. The bathroom is large with a full sized bath and a separate shower cubicle that was good. Lights over the vanity unit could be brighter as it was a bit dark to see one’s face makeup, shaving etc. Otherwise is was a nice bathroom. Wifi is complimentary and worked well, which is important for the business traveler. This is a great improvement since I stayed here last time. Well done. The location is in a gritty part of the city, where one can experience the locals every day life, and the hotel is not far from the famous Bund - about a 20 minutes walk. Overall a pleasant four stars experience in a 3-4 star hotel that’s starting to show a little wear and tear. Well done and thank you.
Stayed 7 nights in Feb 2019
Response from PRAVO on Apr 3, 2019
Thank you for your good comments here and look forward to your coming again!

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay - only 2 small issues - aircon do not work - staff dont speak english.
Stayed 3 nights in Oct 2018
Response from camille on Nov 5, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but staff at reception is very inexperienced and does not speak english hotel is getting a bit old
Stayed 2 nights in Oct 2018
Response from camille on Oct 22, 2018
Thank you for choosing our hotel.It is opend in the year of 2011.Situated on Shanghai's North Bund, the Hotel Pravo (Baoyu Dajiudian) stands next to the historical Garden Bridge, with a number of popular local tourist attractions also nearby, including Yuyuan Gardens, Nanjing Road Pedestrian Street and the kitsch but fun Bund Sightseeing Tunnel. Hotel Pravo's convenient location ensures that all of Shanghai is within easy reach, as are both the Hongqiao and Pudong Airports.

2/10 Terrible

Brett, Australia

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
This is not a 4.5 star Hotel
I was very disappointed in this hotel. I travel through Asia a lot for business. When I arrived and checked I was handed the key card and had to find the room and how it all worked eg where the safe was how the lighting system TV etc worked. I then went down to reception to change some money to RMB to be told they do not change money, this was a Sunday and the Banks were closed. So I then asked where the Bar was to be told that they do not have a Bar despite the details on expedia stating that there was 2 restaurants and a Bar. There one Restaurant that was there was only open for Breakfast which was below average. The Hotel is rated at 4.5 stars I can tell you it is not even 3 stars. The room its self was exceptional in the quality of finish size etc however the TV was not installed correctly the vision was Blurry and the sound had so much feedback you could actually not use it. The reception foyer had menus on the tables for coffee however no body that worked there ever asked if I would like one in fact I never seen them move from behind the counter. To the point I went and purchased a iced coffee in a can from the local convenience store I then finished it in the foyer and left the can on the Coffee table in front of the lounge that I was sitting on. The next day the can was still there.
Stayed 2 nights in Sep 2018
Response from camille on Oct 11, 2018
Thank for staying with us.We do have 2 restaurants.One in the second floor,the other one is in the third floor.We are sorry that you have a unhappy staying.Hope to stay with you in the near future.Wish you have a good day.

8/10 Good

Michael

Was a very nice room. Check in was a little slow. Guessing they had trouble scanners passport with pic. Eventually for through it.
Stayed 1 night in Aug 2018
Response from Camille on Sep 3, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

CHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast buffet is sucked but overall the room is above average
Stayed 2 nights in May 2018
Response from Camille on Jun 1, 2018
Thank you for choosing our hotel and thank you for your suggestion.

6/10 Okay

Jeff, Texas

Liked: Cleanliness, staff & service, room comfort
A great price hotel "close" to the bund
This hotel is not at the bund but close to it. The have an amazing gym but it is ran by a 3rd party and has very limited weekday hours, and inconsistently open on weekends. The breaks says 7am - 10am but they start bring out food at 7am and wont finish until ~7:15am, and they will shut down promptly at 10am. If you are on a time limit for breakfast (like I was) this can be an issue. Only a few of the staff members speak English. Not many restaurants nearby but with a 10-15 walk you can find a lot of places. Every one is very nice.Overall I did enjoy staying in the massive room, but the proximity to food and inconsistent gym hours will keep me from returning. If those factors do not matter to you then you should absolutely stay here.
Stayed 28 nights in Apr 2018
Response from Camille on May 21, 2018
Thank you for choosing us and thank you for your comments.We'll try our best to meet our guests' needs.Hope you stay with us in the near future.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was a spacious suite! It was an extremely comfortable suite. There are some cool café and restaurant at walking distance. Internet worked well in the room.
Response from Camille on May 7, 2018
Thank you for choosing our hotel.We are happy that you like our hotel.Hope you can stay with us in the near future.

6/10 Okay

whitefob, Christchurch, New Zealand

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
limited positives
The location and the comfort of the room would be the only highlights of this hotel. The staff when first met where quite rude and in a rush to get back to there phones. The rooms view was amazing, especially at night. But the room itself was not finished. Walls with missing paint. Carpet missing. Plugs that didn't work. For the price we paid, expected more.
Stayed 4 nights in Dec 2017
Response from Camille on Feb 6, 2018
Thanks for staying with us. We appreciate your feedback!We'll do our best to service our guests.

8/10 Good

Mel

Liked: Staff & service, room comfort
We had a lovely three night stay in January. The airconditioning kept us lovely and warm. Showers are amazing, just the right amount of power and heat. Breakfast was lukewarm and a bit lackluster though
Stayed 3 nights in Dec 2017
Response from Camille on Jan 9, 2018
Thank you for your stay with us and we'll make progress on the shortnesss as soon as posssible.

6/10 Okay

Verified traveler

Area was good. Walking distance from Bubd and all the fine dining restaurants. But stay was not very comfortable. They had stopped central cooling system and it was 25 degrees indoor. And the staff was not very helpful. Most could not communicate in English and those who could were interns working summers and had no clue how and where to guide tourists.
Stayed 3 nights in Oct 2017

10/10 Excellent

Kyle, los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is over 500 sqft, very clean, convenient located.
Stayed 2 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Bathroom & living room lighted were dark. Don't have non smoking room, so the room was smell. Never change bed sheet. Toilet was stuck couple of times. Subway is far.
Stayed 4 nights in Sep 2017

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel experience
This was the worst experience I have had on a business trip ever. I booked 5 rooms for myself and my business colleagues. Upon check in my A/C in my room did not work. They sent someone to check it but did nothing other than shrug their shoulders. I had to complain multiple times and find someone to translate for me. There solution was to send up a small fan. After almost 1 hour of arguing in the lobby they finally gave me another room but for only one night. They moved me the next day into another room again with no working A/C. I proceeded to explain the same thing I had yesterday but now to a new staff of people from and yet again nothing. After another 30 minutes they said they would find a new room and move my items so it would be ready when I came back to the hotel. We stayed two nights in Shanghai and I was moved into for rooms. I would never recommend this hotel to my worst enemy as this was the most stressful and unpleasant stay I have ever had. Customer service is non-existing, getting a response is like pulling teeth and they could care less if I was taken care of as they never even asked if I was satisfied or said they were sorry for the inconvenience. There is no score low enough to give this hotel and staff. This hotel is old and run down and there pictures on Hotels.com are very misleading. DO NOT STAY HERE.......

4/10 Poor

Rodney

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth it in Shanghai
Not worth the money, the place is starting to fall apart.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort

6/10 Okay

Ahmad

Liked: Cleanliness
Funky Hotel
Funky Hotel. Stayed five nights in Feb 17, and overall had a reasonable stay. The room was a good size and housekeeping provided a good service. The hotel is in a gritty part of Shanghai, and about a 20-minute walk from the famous "Bund". The hotel in need of some maintenance, air-conditioning made less noisy, and the windows need cleaning. Breakfast was OK and the local noodle soups on offer and freshly cooked to order eggs are best, with some improvement needed on the freshness of some of the other items on offer such as cheeses and bread. The most annoying thing is the erratic internet service provided, as it requires constant re-logging in, and at times did not work. For a hotel of this standard, the internet is its weakest service area. Reception was good and the man who checked us in was very helpful, and so was the concierge, who was great with luggage etc. Thank you to them both.

6/10 Okay

Ahmad

Liked: Cleanliness, property conditions & facilities
Nice hotel
Pravo Hotel Shanghai Stayed two nights in Jan 17 at the Pravo in a Deluxe room. Reception was quick and easy the the receptionist was very nice and friendly. The room was very good size with a nice King bed with good sheets and pillows, and a great marble bathroom. They also provided a reasonable breakfast though I would recommend the local food over European as it's better quality. Some of the hot food was just lukewarm. On the negative side the aircon tends to be a bit noisy at night, and windows would benefit from a clean. We had wifi as part of our room package, but the Internet was disappointing as it was erratic at best. This was most annoying as I need Internet access for business etc. The hotel is in overall good condition and is located in a somewhat mixed gritty and reasonable shopping area located about 15 minutes walk from the "Bund" with an easy walk or drive to most places. The concierge was very good and provided a great service. Overall I would give this experience 3-4 stars due to poor internet and aircon, but they can be a 4-5 on a good day.

10/10 Excellent

MINGJIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel.
Very comfortable. Very enjoyable. Very nice people of the hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms better than in some five star branded hotels
This is a great boutique hotel that I highly recommend, especially for business travelers who don't have a need to step out onto tourist destinations. The hotel is a short walk away from The Bund, but if traveling with a family it would likely seem to be less like a tourist's hotel than a practical one for business travel or lengthier visits. My room was better than than some five star, branded hotels. The bathroom facilities were more modern than some too. There's also a partially obstructed view of PuDong and it's tallest buildings. Short walk to a Starbuck's and a clean, professional massage spa. There's an ATM down the block. A manager who I met in the breakfast area was kind and interested in whether I liked their buffet. It was better than some, but not as good as others. The croissants, for example, must be made with oil, not butter. Chinese people might like them, but Westerners will hate them. Nice and professional staff at the front desk. They were helpful in giving writing out instructions to taxi drivers.

10/10 Excellent

frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Boutique hotel
everything was great except for the internet.

4/10 Poor

Josh, US

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Horrible Staff
Overall the hotel itself was nice. The staff was absolutely terrible! They were very unfriendly and could care less about the people staying in their hotel. My father and I were staying there while we were in China on business. The hotel staff saw us take cabs to and from the hotel everyday. On our last night a cab driver tried to rip us off when dropping us off at the hotel. Refusing to pay his absurd amount I tried to get out of the cab. The driver then tried to drive off with my father still in the cab and me hanging half way out with the door open. I yelled for the security out in front of the hotel. The cab driver stopped and when we got out of the cab he came running at me swearing and was acting like he wanted to fight me. The hotel manager and security came up and asked what the problem was and we told them what was going on. The hotel manager looked at us and kind shrugged his shoulders and told us to call the police, that it was basically our problem. I told him to call the police, I couldn't believe they were not willing to help their patrons. We finally got the cab driver to leave by paying him part of what he was asking for but not before the screamed F-OFF to my father and I multiple times. The hotel manager then told us that the red cabs are bad and not to take them anymore. If he knew that this whole time you would think he would tell the people in his hotel who are taking cabs daily not to take the red cabs! Don't waste your time at this hotel.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, nice hotel
It was a good hotel for the night. Only came for a business meeting.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort

6/10 Okay

Kenneth, NYC

Liked: Staff & service, property conditions & facilities, room comfort
Good, but if you need to be online or cool, not 4u
Everything was nice except for the a/c, which didn't work, and the wifi, which only worked sporadically. I've come to expect these failings in Chinese hotels, and this one didn't disappoint.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Room Review
The room tended to be dark and needed more or better placed lighting. There were no doors separating the washroom and the lack of hooks made access to towels a bit awkward. Otherwise, the suite was spacious and nice.

10/10 Excellent

CHUNG TUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and helpful staff that worked hard to understand my needs

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

CHI PUI, Hong Kong

Liked: Cleanliness
The light is too dark

6/10 Okay

Ka Man, Hong Kong

Liked: Cleanliness, staff & service
Tricky location but good service
It is not close to the subway station and I found it quite difficult to get around besides taxi. The service is good, front desk staff are very friendly. There was issue with AC during my stay though I cannot adjust the room temperature as I would like to.

8/10 Good

Henning, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the Bund.
Booked this hotel on a business trip. Room size was very pleasing. The higher you get a room the better. Perfect for a short stay in town where you want to combine relaxed atmosphere and closeness to the vibrating city.

8/10 Good

Boa boa, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly good
Small but chic hotel. Nice and spacey room with reasonable price. Love the weekend deal with breaky for two. My husband and I would definitely come back again!

10/10 Excellent

Sebastian Beresniewicz, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic stay!
Service was way beyond what we expected and the room was incredible. I really liked ththank youe quiet location, not in the middle of all the noise

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Bee, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Hotel with no facility, but good breakfast buffert
Hotel itself have no facilities, but room condition is OK, the accessories they use are good quality, however, very poor internet connection giving. Difficult if you need internet to work.

10/10 Excellent

Stephen, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and Hip
This is a brand new hotel; sometimes taxi drivers have not heard of it despite you having a map and address. Great service and technology so advanced I never could figure out how to close the curtains and keep the lights on at the same time!!! Will be back......

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

MASOOD, DEWSBURY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT A GOOD LOCATION
Hotel is very good value for the money but I do not recommend for many reasons. Internet is free but never works and it was very frustrating as it is a basic need now a day. Could not find any decent resturant or shopping area near by. Stayed there for five day but only because I booked and paid in advance other wise would have cancelled Not recommended

10/10 Excellent

Greg K, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended!
Highly recommended in all aspects.

10/10 Excellent

frederic, los angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms and service
very good staff and nice suites

8/10 Good

Kimbey, California

Liked: Staff & service, property conditions & facilities, room comfort
Happy with Hotel Pravo
This hotel met my expectations. I would highly recommend this place. Suite is very spacious and clean. Front desk was very helpful. It would have been nice if they provided one extra coffee for the complimentary supply in the room. The only negative side is that our fridge was not working.

6/10 Okay

Liu, Taiwan

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not my first choice in Shanghai any more
It's not convenient to use wireless because it just connect 1 into internet. Too difficult for business man.

10/10 Excellent

Eric, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
One of the hotel I ever stayed in Shanghai!

8/10 Good

Steve, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Location
Nice Location

10/10 Excellent

Zoe, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms, lots of space
Everything was fantastic, no complaints. The staff were friendly. The room was super clean. The breakfast was great: We had ours in the room as there is a small living area with couch, table and chairs. The location is with walking distance of the Bund.

10/10 Excellent

Janny, Ningbo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, gorgeous rooms
The hotel was super clean. Everything you might want in the room - coffee machine, amazing bathtub with bubble bath. A handy walk to Nanjing Road and the Bund.