Ratings based on 519 Verified Reviews

4.3 out of 5
78% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Good view

Posted Jan 24, 2018
Pros: Location and view of the river was excellent.
Cons: Coordination, harder beds and new linens.
Location: Near to the Bund, excellent view of the Oriental Pearl.
Paid to upgrade to a room with breakfast and river view. A decision as view of the river was excellent. Breakfast was however average. One annoying issue was that the service staff on consecutive days asked us to pay for the breakfast even when told that it has been paid as breakfast was bundled with the room upgrade. There should be better in-house coordination.. Bed was too soft and the linens need to be retired. Had dinner at Xindalu and VUE restaurants. Food was average.
Comment from Hotel Management
Jan 25, 2018 by Hyatt on the Bund, Hotel Management
Dear Hew, Thank you very much for your comments regarding your recent stay at Hyatt on the Bund. We appreciate your feedback and observation during your stay at our hotel. Please accept our sincere apologies for any inconvenience you experienced. We take your comments very seriously. We can assure you that efforts will be made to improve in the areas you have highlighted. We sincerely hope these issues will not deter you from visiting us in the near future and you will give us the opportunity to welcome you back. Best Regards, Hyatt on the Bund
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Beautiful Hotel with a beautiful view

Posted Jan 1, 2018
Pros: It is a five minute walk to the middle of the bund with fantastic views of the financial district. The food was fantastic.
Cons: There should be some kind of notice to guests about the check in deposit. It was a bit more than other hotels I have been too in the past.
Location: Its by the start of the bund area and is close to a lot of the sights in Shanghai. You can also get a city sightseeing bus close by to see the city.
The hotel was beautiful with an amazing view of the river and the staff were really helpful.
Comment from Hotel Management
Jan 2, 2018 by Hyatt on the Bund, Hotel Management
Dear Guest, Thank you very much for taking the time to provide us with comments about your recent stay at Hyatt on the Bund. Your comments regarding your stay experience are very much appreciated. We are delighted that you had enjoyed your stay pretty much. And glad to note the services provided by our staff were of great help & assistance. The positive feedback is definitely of greatest reward to what we've done. Thank you again for taking the time to share your valuable feedback with us. Look forward to welcoming you back at Hyatt on the Bund in the near future. Best Regards, Hyatt on the Bund
5 out of 5
Recommended
for Everyone
by A verified traveler from singapore

metro station direction

Posted Nov 27, 2017
If you get the accurate direction you will reach international cruise terminal within 10mins. Wrong direction it will be about 30mins. English standard abit poor at counter staff. Very helpful but lack in confidence in terms of English for ladies counter staff. There is this guy where everyone seems to go to when someone speaks English. Very helpful and nice. Use GPS instead of asking.
Comment from Hotel Management
Dec 1, 2017 by Hyatt on the Bund, Hotel Management
Dear Mel, Thank you for choosing Hyatt on the Bund Shanghai for stay on your recent visit to Shanghai. Your comments about your stay experience were much appreciated. And we understand that how inconvenience because of language difficulties. We take your comments very seriously. We can assure you that efforts will be made to improve in the areas you have highlighted. Thank you for your valuable time. We look forward to welcoming you back soon. Best Regards, Hyatt on the Bund
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, Ca

Room with a View

Posted Nov 25, 2017
Pros: Great location and view
Great location with fantastic view of the Shanghai Skyline, Pudong and the Bund. I took morning walks from the hotel to the bund, meeting interesting people from all over China and the world. Also, details of all the 1930 builds along the bund. Nice views from the restaurant and bar on the top floor too
Comment from Hotel Management
Nov 27, 2017 by Hyatt on the Bund, Hotel Management
Dear Guest, Thank you very much for taking the time to provide us with comments about your recent stay at Hyatt on the Bund. Your comments regarding your stay experience are very much appreciated. We are delighted to learn that you like Shanghai very much and had an enjoyable stay with us. We believe that the magic city will definitely bring you back and we look forward to welcoming you again . Best Regards, Hyatt on the Bund
5 out of 5
by A verified traveler from Toronto

good hotel for business travel

Posted Nov 24, 2017
Pros: good pool for lengths - 25m club level is really good - decent breakfast and food at happy hour
Location: very close to the bund
well located hotel with good amenities, pleasant staff, clean not an edgy hotel, but nicely designed
Comment from Hotel Management
Nov 27, 2017 by Hyatt on the Bund, Hotel Management
Dear Mr. Richard, Thank you very much for taking the time to provide us with comments about your recent stay at Hyatt on the Bund. Your comments regarding your stay experience are very much appreciated. We are delighted that you had enjoyed your stay pretty much. And glad to note the services provided by our staff were of great help & assistance. The positive feedback is definitely of greatest reward to what we've done. We have thus shared your comments amongst our team. We are certain that your compliments to them will encourage and motivate them further. Mr.Richard, thank you again for taking the time to share your valuable feedback with us. Look forward to welcoming you back at Hyatt on the Bund in the near future. Best Regards, Hyatt on the Bund
4 out of 5
Recommended
for Everyone
by A verified traveler from melbourne, AU

Spacious room.

Posted Nov 17, 2017 on Orbitz
Not too bad a choice for your business or leisure stay in Shanghai. But feels like just another hotel of this category. Nothing too outstanding, but nothing to complain, either.
4 out of 5
Recommended
for Everyone
by A verified traveler from atlanta

Posted Nov 16, 2017
Pros: everything
It was awesome, the check in staff was nice and it helped that they spoke fluent english.
Comment from Hotel Management
Nov 17, 2017 by Hyatt on the Bund, Hotel Management
Dear lox, Thank you very much for taking the time to provide us with comments about your recent stay at Hyatt on the Bund. Your comments regarding your stay experience are very much appreciated. We are delighted that you had enjoyed your stay pretty much. And glad to note the services provided by our staff were of great help & assistance. The positive feedback is definitely of greatest reward to what we've done. We have thus shared your comments amongst our team. We are certain that your compliments to them will encourage and motivate them further. Thank you again for taking the time to share your valuable feedback with us. Look forward to welcoming you back at Hyatt on the Bund in the near future. Best Regards, Hyatt on the Bund
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 14, 2017 on Wotif
Beautiful hotel. Nice large rooms. Comfortable bed. Very modern. Great shower. Fabulous views of the Bund and city. Roof top bar is very cool. Not much not to like!
4 out of 5
by Bruce

This traveler left a rating score only Posted Oct 24, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

nice location of 外灘

Posted Oct 22, 2017
good location that easy to get anywhere you wanna go, warm service made you feel staying at home.
Comment from Hotel Management
Oct 24, 2017 by Hyatt on the Bund, Hotel Management
Dear Guest, Thank you very much for taking the time to provide us with comments about your recent stay at Hyatt on the Bund. Your comments regarding your stay experience are very much appreciated. We are delighted that you had enjoyed your stay pretty much. And glad to note the services provided by our staff were of great help & assistance. The positive feedback is definitely of greatest reward to what we've done. We have thus shared your comments amongst our team. We are certain that your compliments to them will encourage and motivate them further. Thank you again for taking the time to share your valuable feedback with us. Look forward to welcoming you back at Hyatt on the Bund in the near future. Best Regards, Hyatt on the Bund