Ratings based on 60 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Hk
Convenient but oldPosted Jun 26, 2017
Old hotel with new room renovations. The facilities are quite old. The staffs are okay. The Chinese restaurant is good. Breakfast buffet needs improvement.
Almost a 10Posted Apr 9, 2017 on Hotels
Fantastic except for some remodel work noise that woke me one night. Manager explained after I reported.
by A verified traveler
Posted Dec 18, 2016 on Hotels
The are in the process of renovating and upgrading the hotel, which is great, but in the meantime I missed be able to have breakfast in the lounge. Otherwise the same great hotel with great personalised service.
Best Place in Hongqiao Area.Posted Aug 12, 2016 on Hotels
Perfect and best place I ever stayed in Hongqiao Area!
by Lisa from San Diego
worst experience EVER!!!!Posted Aug 5, 2016 on Hotels
The hotel itself is nice BUT the staff is absolutely horrible!!! I have NEVER stayed in a hotel where the concierge IGNORED your reservation for a taxi, then REFUSED to help load the luggage in the car, and then told the driver the WRONG airport to take me to. As if this wasn't bad enough, 2 Marriott employees and a security officer were standing there LAUGHING at my family. My family had to load the luggage in the car while the Marriott employees stood there making fun of us! Now, after complaining to Marriott I got this face saving email telling me they apologize that what I experienced is not what their concierge told them happened. Seriously reconsider staying here if you are not fluent in Chinese- the concierge is of NO help and if you depend on them for help like a ride to the airport you are in trouble!
by Milan from Singapore
ok to stay for few nightsPosted Apr 4, 2016 on Hotels
Hotel is nice but food options are less,
by Ajay Kumar from Copenhagen
Good memories.Posted Mar 1, 2016 on Hotels
The hotel is classical Shanghai. But Marriott. Starbucks at the lobby is good value add for me. Breakfast was well served. Loved it. Rooms were well appointed though a tad small for my taste.
by chen wei from Ca
Posted Jan 31, 2016 on Hotels
Not recommend this hotel. Staff did not speak English well enough. Room was old.
Posted Jan 18, 2016 on Hotels
by A verified traveler
Bad experiencePosted Nov 11, 2015
Toilet was broken. I asked twice before they finally fixed. They are not familiar with their customer's faces and asked me to show my room key before entering the hotel. The are out of umbrella for raining days. Their taxi stand arrangement is horrible.
Comment from Hotel Management
Jan 15, 2016 by PR Manager, Hotel Management
Greeting from Shanghai Marriott Hotel Hongqiao! Thank you for taking the time to review our hotel. We appreciate your valuable feedback. We would like to apologize for the unsatisfactory stay you experienced. The issues you mentioned are indeed areas we need to improve on and we are in fact in the process of making those improvements. We do hope you will stay with us again so that we may showcase these new improvements to you.