Lobby

Reviews of Airport Honolulu Hotel

2.5 out of 5
Airport Honolulu Hotel
3401 N Nimitz Hwy, Honolulu, HI

Reviews

8.2

Very Good

Rating 10 - Excellent. 969 out of 2215 reviews" "
Rating 8 - Good. 691 out of 2215 reviews" "
Rating 6 - Okay. 312 out of 2215 reviews" "
Rating 4 - Poor. 129 out of 2215 reviews" "
Rating 2 - Terrible. 114 out of 2215 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Beverly, West Sacramento

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient if need to stay close to the airport. With a lounge and well-stocked store onsite, you don’t have to leave the property of you would like to get some quality rest. Shuttle to/from airport is quite nice too. Definitely recommend.
Stayed 1 night in Mar 2024

10/10 Excellent

joel, melbourne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, shuttle good, no issues.
Stayed 1 night in Mar 2024

10/10 Excellent

Saoimoana

Traveled with family
👍
Stayed 1 night in Mar 2024

6/10 Okay

Kee

Liked: Staff & service
Was surprised by the resort fee! Funny thing is that it’s labeled amenities fees per day.
Stayed 4 nights in Mar 2024

8/10 Good

Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed a hotel close to airport with shuttle. Very clean and quite. I will go back there again.
Stayed 1 night in Mar 2024

10/10 Excellent

Christine, Aiea

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I’m willing to stay here again
Stayed 1 night in Mar 2024
Response from Suzanne on Mar 27, 2024
Aloha Christine,Thank you so much for staying with us.We appreciate your feedback and hope to see your again soon.Mahalo nui loa,Airport Honolulu Hotel

10/10 Excellent

Michael Jon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from Suzanne on Mar 27, 2024
Aloha Michael Jon,Thank you so much for staying with us.We appreciate your feedback and hope to see your again soon.Mahalo nui loa,Airport Honolulu Hotel

10/10 Excellent

Shigemi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff, from the shuttle bus operator, to the front desk and even the maintenance guy! I highly recommend this hotel for anyone making a short stop over in Honolulu and want to be near the airport. Relatively quiet considering the area that the property is located
Stayed 1 night in Mar 2024
Response from Suzanne on Mar 27, 2024
Aloha Shigemi, Thank you so much for staying with us.We appreciate your wonderful feedback and hope to see you again soon.Mahalo Nui Loa,Airport Honolulu Hotel

10/10 Excellent

Peni

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable rates and friendly staff.
Stayed 1 night in Mar 2024
Response from Suzanne on Mar 27, 2024
Aloha Peni,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon. Mahalo Nui Loa,Airport Honolulu Hotel

10/10 Excellent

Marcie

Liked: Cleanliness, staff & service, property conditions & facilities
I liked how close it was to the airport. really convenient for layovers. Also, there are restaurants within walking distance. I didn't like how late the pool opens.
Stayed 1 night in Mar 2024
Response from Suzanne on Mar 27, 2024
Aloha Marcie,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo Nui Loa,Airport Honolulu Hotel

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Suzanne on Mar 27, 2024
Aloha Robert,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo Nui Loa,Airport Honolulu Hotel

10/10 Excellent

Rosanna

Traveled with partner
Secured and staff are nice
Stayed 1 night in Mar 2024
Response from Kanchana on Mar 26, 2024
Thank you for your positive review. We appreciate your feedback!

8/10 Good

irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Suzanne on Mar 27, 2024
Aloha Irene, Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo Nui Loa,Airport Honolulu Hotel

10/10 Excellent

Catherine

Business traveler
Liked: Cleanliness, staff & service, amenities
Great for proximity to airport!
Stayed 1 night in Mar 2024
Response from Kanchana on Mar 26, 2024
Mahalo for your kind word. We appreciate your feedback and hope to see you soon.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was excellent
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 25, 2024
Mahalo for your kind words about our front desk staff! We're thrilled to hear that they provided you with excellent service during your stay. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We look forward to welcoming you back again soon!

2/10 Terrible

Sharon

Traveled with family
Our heating system was very loud. It sounded like squeaky/slamming doors. Kept us up all night
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 25, 2024
We apologize for the inconvenience caused by the noisy heating system during your stay. Your comfort is important to us, and we'll make sure to address this issue promptly to ensure a more peaceful experience for our guests in the future.

8/10 Good

Lynn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient.
Stayed 14 nights in Mar 2024
Response from Guest Services on Mar 25, 2024
We're glad to hear that you found our hotel convenient. If there's anything specific you particularly enjoyed or if you have any suggestions for improvement, feel free to share. We appreciate your feedback!

4/10 Poor

Jarrod

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Kanchana on Mar 26, 2024
Thank you for choosing to stay with us. We hope to have the opportunity to welcome you back for much-improved experience in the future.

10/10 Excellent

Robert P

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness of staff and ease of getting in for the two of us only needing a one-night stay and working off a long layover for Hawaiian airlines. Loved the gal (Sweetie?) at the little store and the bartender. Wish that there had been a bit more variety for a supper after getting off the plane late. Overall, a really nice stay.
Stayed 1 night in Mar 2024
Response from Kanchana on Mar 24, 2024
Thank you for staying with us and sharing your positive feedback! We love your kind words regarding our staff. Hope to welcome you back again!

10/10 Excellent

Kook

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this location I was in the middle of the hustle and bustle away from downtown and into other cities, so was easy to get to wherever I need to go from the middle of everything the only thing that was a bummer is the dining area wasn’t open since it was closed due back in Covid days would’ve been nice coming back and just have dinner at the place before going into bed with a nightcap other than that everything was perfect
Stayed 4 nights in Mar 2024
Response from Kanchana on Mar 23, 2024
Thank you for sharing your positive experience with us. We're glad to hear that you enjoyed our convenient location. We understand the importance of having dining options available for our guests and we apologize for any inconvenience cause by it due to some restrictions. Your feedback is valuable to us and we hope to welcome you back in the future.

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is a great option close to the airport. Check in was very efficient and fast, minimal wait even though there were quite a few people in line when we arrived. The shuttle is very convenient if you don’t want to rent a car. The room was clean and quiet. We would stay there again when traveling through Honolulu.
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 23, 2024
Thank you for sharing your positive experience! We're delighted to hear that you found our hotel to be a convenient and comfortable option for your stay near the airport. It's great to know that you appreciated our efficient check-in process, convenient shuttle service, and clean, quiet rooms. We look forward to welcoming you back on your next trip through Honolulu! If you have any further feedback or requests, please don't hesitate to let us know.

8/10 Good

Clisson

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient lication
Stayed 1 night in Mar 2024
Response from Kanchana on Mar 26, 2024
Thank you for your kind words. Hope you get to visit us again.

10/10 Excellent

Edelina

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Kanchana on Mar 24, 2024
Mahalo Edelina for sharing positive feedback. We look forward to welcoming you back.

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kanchana on Mar 24, 2024
Mahalo Barry for providing your feedback!We appreciate your visit and hope to see you back!

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 23, 2024
Thank you for your positive feedback! We're glad you had a great experience during your stay. If you have any further comments or if there's anything else we can assist you with, please let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Lorion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kanchana on Mar 24, 2024
Mahalo for staying with us. We appreciate your feedback!

6/10 Okay

Jose, Miami

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
Is ok for a short stay close to the airport, yet is over price and the staff is not friendly. The chargers for parking as exorbitant.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 23, 2024
Thank you for sharing your experience. We're glad to hear that you found the hotel suitable for a short stay close to the airport. However, we apologize if you felt that the pricing was not justified and if you encountered any issues with the staff. We'll work on improving our services and addressing the issues you've mentioned.

8/10 Good

Jacqueline, Chicago

Liked: Cleanliness, staff & service
This property is very handy for the airport
Stayed 1 night in Mar 2024
Response from Suzanne on Mar 22, 2024
Aloha Jacqueline,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo Nui Loa,Airport Honolulu Hotel

8/10 Good

Mildred C

Traveled with partner
Our room was clean. The elevator had a very strong scent of air freshener or perfume that was not so sweet smelling. Staff were efficient and personable
Stayed 1 night in Mar 2024
Response from Suzanne on Mar 22, 2024
Aloha Mildred C,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo Nui Loa,Airport Honolulu Hotel

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that most things I needs were nearby. I would have liked to see a real supermarket around the area though. The mini shops really didn’t have much to offer. The minimart in the hotel was stocked and had most of what I needed . I liked that they had sandwiches and fruits, more of the prepped meals was nice.
Stayed 6 nights in Mar 2024
Response from Guest Services on Mar 20, 2024
Thank you for sharing your feedback! We're glad to hear that you found the nearby amenities convenient and that our in-house mini mart met your needs. We'll certainly consider your suggestion for a real supermarket in the area for future improvements. If you have any further suggestions or requests, please feel free to let us know. We hope to welcome you back again soon!

8/10 Good

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to airport with a convenient shuttle. Friendly desk staff.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 20, 2024
Thank you for your positive feedback! We're delighted to hear that you had a great experience during your stay. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Guy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Can walk to airport if you like. Or they do have a very crowded shuttle van. Walk was faster for us
Stayed 1 night in Jan 2024
Response from Kanchana on Mar 20, 2024
Thank you for taking the time to share our feedback. We hope to welcome you soon.

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is old but clean and has all the facilities for a traveller, guest laundry, mivrowave, refrigerstor, close walking distance to restaurants and The Bus stops right outside to get to Waiikiki Beach
Stayed 3 nights in Mar 2024
Response from Suzanne on Mar 19, 2024
Aloha Cynthia, Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo Nui Loa,Airport Honolulu Hotel

10/10 Excellent

Leilani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 20, 2024
Thank you for your positive feedback! We're delighted to hear that you had a great experience during your stay. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Michel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient.
Stayed 1 night in Mar 2024
Response from Suzanne on Mar 19, 2024
Aloha Michel,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon. Mahalo Nui Loa,Airport Honolulu Hotel

4/10 Poor

Heather

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Suzanne on Mar 19, 2024
Aloha Heather, Thank you so much for staying with us.We appreciate your feedback and our sincerest apologies if we were not meeting your expectation.Hope we have another opportunity to welcome you back.Mahalo Nui Loa,Airport Honolulu Hotel

6/10 Okay

Steven

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Old and run down Expensive parking fee Outside traffic was very noisy Restaurant food was terrible
Stayed 1 night in Mar 2024
Response from Kanchana on Mar 17, 2024
Thank you for provide your feedback regarding your stay. We apologize for any inconvenience as we are working on our future improvement. Hope to have the opportunity to welcome you back on your next visit. Aloha!

8/10 Good

Edward

Business traveler
Liked: Staff & service, amenities
Staff was great - prices were very high for quality of the facilities. Bed was uncomfortable.
Stayed 2 nights in Mar 2024
Response from Kanchana on Mar 17, 2024
Mahalo Edward for your visit, we appreciate your feedback and hope to welcome you back again.

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities
Ppl extremely friendly and helpful. Hotel is clean but dated. Needs updating.
Stayed 1 night in Mar 2024
Response from Kanchana on Mar 17, 2024
Thank you for staying with us. We hope to have the opportunity to serve you better on your next visit.

6/10 Okay

Edward

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Suzanne on Mar 19, 2024
Aloha Edward,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon. Mahalo Nui Loa,Airport Honolulu Hotel

6/10 Okay

Kahaunaniokalani

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Amenities
Room was decent and clean. Random people hanging out by back row of rooms.
Stayed 1 night in Feb 2024
Response from Kanchana on Mar 17, 2024
Thank you for providing your positive feedback. We hope to see you again soon.

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service
Close to the airport. Friendly staff.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 17, 2024
We're glad to hear that you found our hotel conveniently located and that you had a positive interaction with our staff. If there's anything else we can do to improve your experience, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back in the future!

2/10 Terrible

Maritess

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
front desk this day, looks like were not welcome in the hotel, the refrigerator was so bad even the smell
Stayed 1 night in Mar 2024
Response from Suzanne on Mar 14, 2024
Aloha Maritess, Thank you so much for staying with us.We appreciate your feedback and our sincerest apologies for your guest experience. Your concern have been shared with our respected team for action.Hope we have another opportunity to welcome you back.Mahalo Nui Loa,Airport Honolulu Hotel

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was great place to stay the night before an early morning flight. Room was clean and comfortable. Free shuttle was very convenient.
Stayed 1 night in Mar 2024
Response from Suzanne on Mar 14, 2024
Aloha Timothy,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo Nui Loa,Airport Honolulu Hotel

10/10 Excellent

VIRGIE Ululani, WAILUKU

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from Suzanne on Mar 13, 2024
Aloha VIRGIE Ululani, Thank you so much for staying with us.We appreciate your 5 out of 5 review and hope to see you again soon.Mahalo Nui Loa,Airport Honolulu Hotel

6/10 Okay

Suzette

Liked: Cleanliness
Not bad
Stayed 1 night in Mar 2024
Response from Suzanne on Mar 13, 2024
Aloha Suzette, Thank you so much for staying with us.We appreciate your feedback and hope to see you again on your next visit.Mahalo Nui Loa,Airport Honolulu Hotel

8/10 Good

Joseph, Paris

Traveled with partner
Liked: Cleanliness
The best thing about this hotel property is its affordability and proximity to airport. Staff could improve eye contact and presence with guests as well as communications. Hotel shuttle service leaves a lot to be desired in terms of walking distance to pick up and dependability of drivers. The hotel has an excellent gift shop and several laundromat’s within the building.
Stayed 3 nights in Mar 2024
Response from Kanchana on Mar 26, 2024
Thank you for taking the time to provide your feedback regarding your recent stay. We appreciate your constructive feedback regarding the areas of improvement. It's great to hear that you enjoyed our gift shop and other area. Mahalo for sharing your thoughts, we hope to welcome you back in the future.

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only complaint I have is that the lights in the elevator are too dim
Stayed 2 nights in Mar 2024
Response from Suzanne on Mar 12, 2024
Aloha Carol,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo Nui Loa,Airport Honolulu Hotel

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right there easy in easy out
Stayed 2 nights in Mar 2024
Response from Suzanne on Mar 12, 2024
Aloha Thomas,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo Nui Loa,Airport Honolulu Hotel

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very hospitable and did their best to meet our needs 😊
Stayed 4 nights in Mar 2024
Response from Kanchana on Mar 10, 2024
Thank you for taking the time to share you positive feedback regarding our staff. We're happy to hear that we had met your overall experienced. Hope to welcome you back again in the future.