Ratings based on 3,347 Verified Reviews

3.8 out of 5
87% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

Convenient to shopping and the beach

Posted Jul 20, 2017
Pros: It was close to all the things we wanted to do.
We had a great experience at the hotel, except for check-in. The line was long, but a staff member did come down the line to greet us and offer us water. I guess a lot of planes landed at the same time!
Comment from Hotel Management
Jul 21, 2017 by Bill, Hotel Management
Mahalo for staying with us and for the valuable feedback. Hurry back soon. Warmest Aloha and Ā hui hou kākou
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Huntington Beach

Good business location for Honolulu.

Posted Jul 19, 2017
Close to stores and convention centers. Efficient room, nice pool.
Comment from Hotel Management
Jul 19, 2017 by Bill, Hotel Management
Music to our ears! Glad to know you enjoyed and we look forward to hosting you again and thank you for your kind words and patronage! The Ala Moana Hotel by Mantra is ideal for shopping, sun, fun and is a convenient place to serve a base for exploring the wonders and delights of our beautiful Island yet near enough to enjoy the excitement of Waikiki. Mahalo nui loa (Thank you very much) Warmest Aloha and Ā hui hou kākou (Until we meet again)
4 out of 5
Recommended
for Everyone
by A verified traveler from Maui, HI

Great Location!

Posted Jul 15, 2017
Cons: Front desk pre check in would be nice and a phone call when the room is ready.
Arrived early, asked the front desk agent if I could get an early check in, she said sorry we are super busy so no rooms are avail. at this time. fine totally understood. Next I asked if I could PRE check in (fill out reg card, take my cc and leave my cell number so I could be called when my room was ready. I was then handed a business card saying to call around 1pm. (I believe her name was Lillian or something similar). Didn't get a very warm welcome feeling from her. She at least offered to have the bellman hold my luggage. I checked out the following day for my departure and got the same agent. Instead of asking me how my stay was, did I enjoy myself etc. she started out with oh if you stay with us again you can fill out the express check out card at the box down there and get checked out. WOW, I needed a copy of my bill to turn in for business purposes and I thought there was no line and she was looking down and papers when I walked up to check out. Again her customer service was stand offish and didn't seen like she wanted to check me out. I love this hotel, along with the convenience of Starbucks right down stairs and the room was great! I've stayed here a few time and would totally recommend.
Comment from Hotel Management
Jul 17, 2017 by Bill, Hotel Management
Mahalo for staying with us and we apologize for the lapse which we will discuss at our Front Office meeting this morning. We appreciate the feedback because it is through your caring concern that we improve and live up to the standards all our valued guests deserve. Warmest Aloha and Ā hui hou kākou
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2017
Very close to the beach walking distance to the shopping malls very convenient location great staff and accommodations
Comment from Hotel Management
Jul 10, 2017 by Bill, Hotel Management
Mahalo for the kind words and we hope to have the opportunity to host you again soon. Warmest Aloha and Ā hui hou kākou (Until we meet again)
5 out of 5
Recommended
for Everyone
by A verified traveler from Mississippi

Nice hotel centrally located

Posted Jul 6, 2017
We enjoyed our stay in the Ala Moana Hotel. The staff were efficient and acted quickly with any request. The hotel is located near bus sbd trolley stops. Also many tour buses make a stop at this hotel. The hotel is located near the Ala Moana Shopping Center which has a food court.
Comment from Hotel Management
Jul 7, 2017 by Bill, Hotel Management
Music to our ears! Glad to know you enjoyed and we look forward to hosting you again and thank you for your kind words and patronage! The Ala Moana Hotel by Mantra is ideal for shopping, sun, fun and is a convenient place to serve a base for exploring the wonders and delights of our beautiful Island yet near enough to enjoy the excitement of Waikiki. Mahalo nui loa Warmest Aloha and Ā hui hou kākou
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 4, 2017
Loved it nice location right next to the ala moana shopping center, few minutes walk from Waikiki. Clean rooms nice valet service I will definitely stay here again
Comment from Hotel Management
Jul 5, 2017 by Bill, Hotel Management
Music to our ears! Glad to know you will be back soon and we look forward to hosting you again and thank you for your kind words and patronage! The Ala Moana Hotel by Mantra is ideal for shopping, sun, fun and is a convenient place to serve a base for exploring the wonders and delights of our beautiful Island yet near enough to enjoy the excitement of Waikiki. Mahalo nui loa (Thank you very much) Warmest Aloha and Ā hui hou kākou (Until we meet again)
4 out of 5
Recommended
for Everyone
by A verified traveler from ottawa

Beautiful hotel but small rooms

Posted Jul 3, 2017
Liked that it was away from Waikiki shopping district, so it was quiet. Across the street from the park and beach. Found rooms way to small.
Comment from Hotel Management
Jul 5, 2017 by Bill, Hotel Management
Mahalo for allowing us to host you and please hurry back soon! We do have a number of different room types of various sizes offering differing views so you may wish to explore on your next visit. Mahalo nui loa (Thank you very much) Warmest Aloha and Ā hui hou kākou (Until we meet again)
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jul 1, 2017
Great location right in the center of everything. Close to the beach area, sky bridge to the biggest mall I have seen.
Comment from Hotel Management
Jul 1, 2017 by Bill, Hotel Management
We like the way you think and we look forward to welcoming you back. We agree that our location is an ideal base from which to explore all the wonders our Island has to offer yet near to the excitement offered in Waikiki. Mahalo nui loa (Thank you very much) Warmest Aloha and Ā hui hou kākou (Until we meet again)
4 out of 5
Recommended
for Everyone
by A verified traveler from Kona, HI

Return visitors

Posted Jun 30, 2017
We live on Big Island and come to Oahu for business. Ala Moana Hotel is driver friendly with plenty of parking and the facility is well maintained. Staff has always been courteous exhibiting the Hawaiian kuleana of being good hosts. The ambiance of Waikiki is just a short Trolley ride away without the hassle of finding parking, the Ala Moana Shopping Center, next door, could be a all day excursion. Across the street there is a boat harbor and large park with beach access for quiet times.
Comment from Hotel Management
Jul 1, 2017 by Bill, Hotel Management
Mahalo for the kind words and we look forward to hosting you soon. We are grateful for the support of our Kama'aina guests. We think you'll find our location is perfect for exploring Chinatown, or attending an event at the Blaisdell or seeing a show at the Hawaii Theater. Many locals find the Ala Moana Hotel to be the perfect base to enjoy a staycation (and maybe get a bit of shopping in too!) and yet near enough to enjoy the excitement of Waikiki. Warmest Aloha and Ā hui hou kākou
4 out of 5
Recommended
for Everyone
by A verified traveler

now we know

Posted Jun 27, 2017
Our room for this stay was ok. That's it. Clean, everything there but small and probably one of the worst locations for a room in the hotel. Now we know how Expedia gets low room prices. They sell the smallest rooms with the worst views in the worst parts of hotels. Makes sense. Just be aware
Comment from Hotel Management
Jun 29, 2017 by Bill, Hotel Management
We apologize for the room placement; it certainly wasn't tied to Expedia's rate. We do have a number of different room types of various sizes offering differing views so you may wish to explore on your next visit. Mahalo nui loa (Thank you very much) Warmest Aloha and Ā hui hou kākou (Until we meet again)