Ratings based on 3,291 Verified Reviews

3.8 out of 5
87% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Room key issues!

Posted May 21, 2017
Last two stays I have had room key and elevator problems!
Comment from Hotel Management
May 21, 2017 by Bill, Hotel Management
We apologize for the issues and we are hoping to implement a solution shortly. Mahalo for allowing us to host you and please hurry back soon! Warmest Aloha and Ā hui hou kākou (Until we meet again)
3 out of 5
by A verified traveler from Seattle, WA.

Room was not as expected from the advertisement.

Posted May 18, 2017
Pros: Staff and friendly service. Starbucks and gift shop in the lobby with early hours and late closing times.
Cons: Free parking and to notify the customer of their room location. Ask the customer if there are any specific needs or request.
Location: I love the location close to Waikiki, the beach, shopping centers, Lots of things to do and see.
I waited in line for 30 minutes just to check in then to top it off my room was at the end of the hall, the view was not as advertised and the room was small and cramped with furniture.The front desk Staff were friendly, the Valet team did an excellent job of retrieving my vehicle in a timely manner, they were helpful, always offered assistance and they always greeted us with aloha and a smile no matter how busy they were. They should be recognized for their outgoing service. The Staff at Starbucks and the gift shop were also friendly and always greeted us with aloha and a smile. Parking should be offered for free for guests.
Comment from Hotel Management
May 19, 2017 by Bill, Hotel Management
Mahalo for staying with us and for your feedback and suggestions. We agree that our location is an ideal base from which to explore all the wonders our Island has to offer yet near to the excitement offered in Waikiki. Mahalo nui loa (Thank you very much) Warmest Aloha and Ā hui hou kākou (Until we meet again)
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location with terrible internet connection

Posted May 16, 2017
Pros: Good location
Cons: Not only was the internet speed very slow, but also it connected and disconnected quite often.
Location: Good location
The hotel is situated at a good location where you can access to many things nearby. However, the internet connection was very terrible during my stay. Not only was the internet speed very slow, but also it connected and disconnected quite often. Therefore, it caused me not to work properly in the hotel room.
Comment from Hotel Management
May 17, 2017 by Bill, Hotel Management
Mahalo for the kind words and we look forward to hosting you soon. Shopping, sun, fun and a convenient place to serve a base for exploring the wonders and delights of our beautiful Island - hurry back soon. We hope you reported the internet issue as we are aggressively working to provide quality speed and connection. Mahalo nui loa (Thank you very much) Warmest Aloha and Ā hui hou kākou (Until we meet again)
5 out of 5
Recommended
for Everyone
by A verified traveler from Windward Oahu

Great Location

Posted May 4, 2017
Great location with a coffee shop, Rumors night club, restaurants. On the 36th floor has a decent happy hour and a restaurant with a excellent view of the city and sea. You can walk to Ala Moana Mall and other night life activities.
Comment from Hotel Management
May 4, 2017 by Bill, Hotel Management
We like the way you think and we look forward to welcoming you back. We agree that our location is an ideal base from which to explore all the wonders our Island has to offer yet near to the excitement offered in Waikiki. Mahalo nui loa (Thank you very much) Warmest Aloha and Ā hui hou kākou (Until we meet again)
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 28, 2017
Location is the best advantage. Others are on average quality.
Comment from Hotel Management
May 22, 2017 by Bill, Hotel Management
Music to our ears! Glad to know you enjoyed and we look forward to hosting you again and thank you for your kind words and patronage! Shopping, sun, fun and a convenient place to serve a base for exploring the wonders and delights of our beautiful Island yet near enough to enjoy the excitement of Waikiki.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Apr 28, 2017
Not overly impressed with staff courtesy, restaurants or fitness centre. Location was perfect and close to convention centre.
Comment from Hotel Management
Apr 28, 2017 by Bill, Hotel Management
Mahalo for staying with us and we appreciate the valuable feedback as we are always striving to improve the experience of our guests. Warmest Aloha and Ā hui hou kākou (Until we meet again)
4 out of 5
Recommended
for Everyone
by A verified traveler from Japan

Very convenient access for shopping!

Posted Apr 27, 2017
Pros: Rooms are cleaned efficiently.
Cons: Noise factor.....it was quite easy to hear two people arguing in the room next to me.
Location: Ala Moana has everything a tourist could want! Waikiki is nearby as well as the Convention Center so easy access on foot.
Thanks to early check in my short trip went perfectly since I was able to make the most of my time. There is no better location for my business and activities!
Comment from Hotel Management
Apr 27, 2017 by Bill, Hotel Management
Mahalo for the kind words and we look forward to hosting you soon. Shopping, sun, fun and a convenient place to serve a base for exploring the wonders and delights of our beautiful Island. And speaking of shopping more shopping and dining possibilities are opening soon - so hurry back to explore! Mahalo nui loa (Thank you very much) Warmest Aloha and Ā hui hou kākou (Until we meet again)
2 out of 5
by A verified traveler

Very noisy refrigerator

Posted Apr 26, 2017
Pros: Location
Cons: Do something with the refrigerator
Location: The mall is actually connected over the bridge. The center of Waikiki is also walkable. The beach is quite close.
The room is very small, and the small refrigerator makes a very loud noise. It gets worse at night. It literally woke me up in the middle of night although I was aware of the fact that it was loud before I went to bed. I changed the room, but it did make any difference. The room is very small and the bed is not comfortable. The pillows and blanket are not that good either. It is right beside the mall, so it's good for shopping. If you spend most of the time outside and you don't mind noise at all (I am a deep sleeper, really a deep sleeper and it still woke me up), then it's a decent hotel with a reasonable price in Hawaii.
Comment from Hotel Management
Apr 27, 2017 by Bill, Hotel Management
We apologize for the noisy refrigerator and new pillows are on the way. We understand your disappointment and can only hope that you will return for another stay with us “someday.” Mahalo nui loa (Thank you very much) Warmest Aloha and Ā hui hou kākou (Until we meet again)
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and seemingly in a good spot.

Posted Apr 25, 2017
I didn't like the smell of hallway where my room was located. The room was way too small. Not the hotel I would have chosen.
Comment from Hotel Management
Apr 26, 2017 by Bill, Hotel Management
Mahalo for staying with us and we apologize for the inconvenience. We hope you reported the issue because it is through your caring concern that we improve and live up to the standards all our valued guests deserve. Please hurry back soon when your travels take you back to our beautiful Island. Warmest Aloha and Ā hui hou kākou (Until we meet again)
3 out of 5
by A verified traveler from San Diego

Nice hotel, but not going back.

Posted Apr 25, 2017
This hotel is convenient to the mall but that's it. Parking is $20/day and hotel staff was not very friendly. I enjoy warm smiles and the only people I got that from was the valet staff. My room was facing the Macy's at ala moana center and it was a Cracker Jack rooom barely big enough for two people. It was clean. They have a Starbucks in the lobby that even sells alcohol. Overall I can't complain too much but I won't go back just because it's not very convenient or walking distance to anything but mall and the staff wasn't friendly at all. I'll be staying closer to Waikiki next visit.
Comment from Hotel Management
Apr 25, 2017 by Bill, Hotel Management
We are sorry you were disappointed with your stay. Professional service with aloha is our mission and we obviously failed. We hope we are allowed another opportunity to host you and "wow" you next time. Mahalo nui loa (Thank you very much) Warmest Aloha and Ā hui hou kākou (Until we meet again)