Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Reviews of Aston at the Executive Centre Hotel

3 out of 5
Aston at the Executive Centre Hotel
1088 Bishop St, Honolulu, HI

Reviews

8.0

Very Good

Rating 10 - Excellent. 415 out of 1015 reviews" "
Rating 8 - Good. 334 out of 1015 reviews" "
Rating 6 - Okay. 148 out of 1015 reviews" "
Rating 4 - Poor. 85 out of 1015 reviews" "
Rating 2 - Terrible. 33 out of 1015 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Prudencio Jr

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Selena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Huiling

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice hotel! Loved it
Stayed 1 night in Mar 2024
Response from Chris - Guest Service Agent on Mar 26, 2024
Aloha Huiling,Thank you for your kind review. We are glad to hear that you are enjoying your stay. Feel free to reach out to us should you need anything else during your stay.Mahalo

10/10 Excellent

Caitlin Serena

Liked: Cleanliness, staff & service, property conditions & facilities
The room was really nice, the view was nice as well. However it was hard to find the entrance and there were some sketchy people by the entrance. There was a hair in the bathtub when I first got there and the water was really cold even if I turned on the hot water. The issue resolved later though. Didn’t like how they didn’t have some amnesties like hairbrushes and razors. There was construction like noises during the day which disturbed me. Otherwise it was nice and the bed was comfortable. The room was spacious and very nice
Stayed 4 nights in Mar 2024
Response from Chris - Guest Service Agent on Mar 25, 2024
Aloha Caitlin,Thank you for your time in leaving us a detailed review. We are glad to hear that you enjoyed the room and view, and apologize for the inconveniences you experienced during your stay. Your review will be passed down to our management for future consideration and improvement. We hope we may have the pleasure to welcome you again in the future.Mahalo

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service
very nice separate bedroom with kitchen
Stayed 3 nights in Mar 2024
Response from Chris - Guest Service Agent on Mar 25, 2024
Aloha Thomas,Thank you for your kind review. We are pleased to hear that you enjoyed your stay and the room. It would be our pleasure to welcome you again in the future.Mahalo

8/10 Good

Felix, Aurora

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Hotel Anniston was good but need renewal. Looks pretty old. parking lot is very big and easy to park there but it’s very expensive 34 dollar per day.
Stayed 7 nights in Mar 2024
Response from Jacky - Guest Service Agent on Mar 23, 2024
Aloha Felix! Thank you for taking your time to share your review. We are glad you enjoyed your stay overall. We will share your feedback with our management team for careful examination as we are always seeking to improve our overall guest experience. It would be our pleasure to welcome you again in the future! Mahalo.

10/10 Excellent

THOMAS

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was polite, accommodating, and went out of their way to help get us settled in and, later, checked out. The desk manager even volunteered to make arrangements for a cab when we noted we were having trouble getting through. If there was any shortcoming it was completely overshadowed by the professionalism of the people you have on staff.
Stayed 1 night in Mar 2024
Response from Chris - Guest Service Agent on Mar 22, 2024
Aloha Thomas,Thank you for your kind review. We are pleased to learn that our staff was accommodating and professional, and will pass on your compliments to them. It would be our pleasure to welcome you again in the future.Mahalo

4/10 Poor

Martin, LOS ANGELES

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bedding was old. The air conditioner didin't work. The furniture was very old and felt like left overs or deals they got and put them in the room. The T.V. did not work. The hallways smelled and the rugs looks ancient.
Stayed 3 nights in Mar 2024
Response from Michael Jackson on Mar 26, 2024
Dear Martin,Thank you for reviewing our hotel. We’re sorry for any shortcomings during your time with us. We’d be sure to share your honest feedback with our team as we are dedicated to maximizing guest satisfaction. We hope we get a second chance to welcome you for a seamless stay. With Aloha,Michael JacksonGeneral Manager

6/10 Okay

Allen

Business traveler
There was no hot water to take a shower at 6:30am. After running the water for literally 5 min and taking a cold shower, another 5-10 min, still no hot water. After my cold shower, i turn on the sink faucet and all of a sudden warm water came out. Checked the shower again, hot water comes out after 5 seconds. But it was too late, I already took a freezing shower.
Stayed 1 night in Mar 2024
Response from Michael Jackson on Mar 26, 2024
Dear Allen,Mahalo for taking the time to review our hotel. We apologize for the inconvenience you’ve faced during your stay with us. Please be assured that your valuable insights will be shared with our team to ensure a seamless experience in the near future. With Aloha,Michael JacksonGeneral Manager

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful and friendly
Stayed 2 nights in Mar 2024
Response from Chris - Guest Service Agent on Mar 18, 2024
Aloha Michael,Thank you for your kind review. We are pleased to learn that your stay was wonderful and the staff was helpful and friendly. It would be our pleasure to welcome you again in the future.Mahalo

6/10 Okay

Martin, LOS ANGELES

Traveled with partner
Disliked: Amenities, property conditions & facilities
The rooms are very old TV did not work The AC was out , we a had a rom with 2 beds,when they changed us room it only had one bed The guy says as a courtesy he would not charge for a rollaway as if he was doing us a favor We paid for a room with 2 beds ! The rollaway was so old but at this point we were tired and said nothing
Stayed 1 night in Mar 2024
Response from Michael Jackson on Mar 26, 2024
Dear Martin,Mahalo for taking the time to share your experience with us. We are saddened to know that your relaxing getaway fell short of expectations. Please be assured that this is certainly not the kind of stay we’d want our users to remember us by. Your honest insights are much appreciated as they help us make necessary changes and improve the guest experience. With Aloha,Michael JacksonGeneral Manager

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members were very friendly and helpful.
Stayed 1 night in Mar 2024
Response from darrin on Mar 28, 2024
Thank you very much for your kind review.

10/10 Excellent

Schalene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff- good rates-clean
Stayed 2 nights in Mar 2024
Response from darrin on Mar 28, 2024
Thank you very much for your kind review.

10/10 Excellent

Mei

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from Chris - Guest Service Agent on Mar 5, 2024
Aloha Mei,Thank you for your review. We are pleased to learn that your stay was good. It would be our pleasure to welcome you again in the future.Mahalo

4/10 Poor

Ian Yosef

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The surrounding area is full of homeless people. The room I was in was dusty. Luckily the staff was nice. I would stay in Waikiki and not anywhere near the downtown area.
Stayed 2 nights in Mar 2024
Response from Michael Jackson on Mar 12, 2024
Dear Ian,Thank you for reviewing our hotel. We appreciate your valuable insights about your recent stay with us as they help us improve and made necessary changes. We’d love to have a second chance to welcome you back in the future for a stay that will be nothing short of incredible.With Aloha,Michael JacksonGeneral Manager

8/10 Good

Kelly, Arlington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was off the charts and the bed was comfortable. The room was clean enough but this hotel needs to do some major updating. They are stuck in the 90s with the fixtures and tub. The tub jets look kinda gross with what seems to be black mold. There needs to have some better upkeep, however it is not a deterrent for me to stay there again. Oh and supplying paper towels would be nice.
Stayed 1 night in Mar 2024
Response from Jacky on Mar 4, 2024
Aloha Kelly! Thank you for taking your time to share your review. We are glad you enjoyed a wonderful stay overall and had a wonderful experience. We will share your feedback with our management team for careful examination as we are always seeking to improve our overall guest experience. It would be our pleasure to welcome you again in the future! Mahalo.

10/10 Excellent

Samuel J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable beds, quiet
Stayed 1 night in Feb 2024
Response from darrin on Mar 28, 2024
Thank you very much for your kind review.

8/10 Good

Rhomel Nikko

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from darrin on Mar 28, 2024
Thank you very much for your kind ranking.

8/10 Good

Rayna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Karrie on Feb 28, 2024
Aloha,We are so pleased to learn that your stay was awonderful experience. It would be our pleasure to welcome you again in the future! Mahalo

6/10 Okay

TIFFANY

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This property is comforable. The lobby was a bit hard to get to if you have many luggages. Not enough signage to tell you where to go. Convenient location. I didn't like the staff - not helpful, we booked a king room but they gave us a queen room - too bad they are fully booked and no price adjustments given.
Stayed 1 night in Feb 2024
Response from Michael Jackson on Mar 7, 2024
Dear Tiffany,Mahalo for taking the time to review our hotel. We’re disappointed to hear about your experience and sincerely apologize for any shortcomings. Please know that this kind of stay does not reflect our standards, and we will certainly use your valuable insights to make the necessary improvements. Please connect with us directly so that we can discuss the issues in greater detail. We hope to hear from you soon.With Aloha,Michael JacksonGeneral Manager

4/10 Poor

Jeffrey

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property at one time was probably very nice, however it has gone down hill. The condition of the walls, carpet and furniture are less than satisfactory. In addition the surrounding area has a fair share of homeless and appears unsafe. Would not recommend for families.
Stayed 1 night in Feb 2024
Response from Michael Jackson on Mar 7, 2024
Dear Jeffrey,Mahalo for taking the time to review our hotel. We apologize for the inconvenience you’ve faced during your stay with us. We’d be sure to forward your valuable feedback to our team in order to ensure an improved experience in the future.With Aloha,Michael JacksonGeneral Manager

2/10 Terrible

Bart

Traveled with group, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was misrepresented as the room my friend and I both requested and booked was the same but neither looked like this as it is not an actual room available. It was dirty and location felt unsafe outside of the hotel. Ocean view was actually harbor view and unless you were a higher floor very little water viewable. It smelled so bad that we couldn’t even stand to hang out in the room. Pool was like an old city pool and the hot tub was closed with caution tape. Hotel restaurant was closed. Ultimately super disappointed in this stay. It really made the last part of our vacation not as enjoyable because due to the smell we couldn’t just relax in our room. We couldn’t even have our friends hang out in our room because it stunk so bad it was unbearable. Big disappointment
Stayed 4 nights in Feb 2024
Response from Michael Jackson on Feb 28, 2024
Dear Bart,Mahalo for taking the time to review our hotel. We apologize that your recent visit to us wasn't as good as you'd hoped it to be. Our guests' satisfaction has always been our number one priority, and we’ll share these shortcomings with our team to make sure your next stay with us is a memorable one.With Aloha,Michael JacksonGeneral Manager

8/10 Good

Maria

Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel can use a little updating but it was still clean. The shower head was the best. Front desk staff was great. Nothing to do in hotel or around it, must drive out if you want cool bar or food. Area is sad looking with homeless around, and a couple ladies of the night.
Stayed 3 nights in Feb 2024
Response from Jacky on Feb 20, 2024
Aloha Maria and thank you for sharing your lovely review. We are delighted to hear that you enjoyed your stay and that our friendly and helpful staff made you feel welcome and comfortable from beginning to end. We appreciate your kind feedback and would love to welcome you again for another fabulous stay soon. Mahalo and a hui hou (until next time)!

6/10 Okay

Robert

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Needed updating
Stayed 2 nights in Feb 2024
Response from darrin on Feb 20, 2024
Good morning, We thank you for your input. We will forward it to our superiors.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the views and the cleanness
Stayed 1 night in Feb 2024
Response from Chris - Guest Service Agent on Feb 19, 2024
Aloha Jean,Thank you for your kind review. We are pleased to learn that your stay was wonderful, and that you enjoyed the views and cleanliness of the room. It would be our pleasure to welcome you again in the future.Mahalo

2/10 Terrible

Shanta

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property was not described correctly on Expedia. We are very disappointed in our stay. The area was unsafe. The hotel smelled of cigarettes and dog pee.
Stayed 4 nights in Feb 2024
Response from Michael Jackson on Feb 22, 2024
Dear Shanta,Mahalo for taking the time to review our hotel. We apologize for the inconvenience you’ve facedduring your stay with us. We’d be sure to forward your valuable feedback to our team in order toensure an improved experience in the future.With Aloha,Michael JacksonGeneral Manager

8/10 Good

Michelle, Toronto

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from darrin on Feb 15, 2024
Good morning, Thank you for your kind review.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great convenient location near bus lines to almost anywhere. No need for Uber or taxi!! Our room on the 35th floor had a spectacular panoramic view of Honolulu❤️. It also had microwave, refrigerator, a stove, and pots and pans for light duty cooking ~~ a great way to eat healthy and save money on restaurant food. Overall, we had a wonderful experience at this hotel!!
Stayed 3 nights in Feb 2024
Response from Che on Feb 13, 2024
Aloha and thank you for sharing your review. We're happy to hear that you enjoyed our ideallocation and that our spacious room, kitchenette,and other quality amenities were convenient for your stay. We appreciate your kind feedback andhope to welcome you again for another fabulous stay soon. Mahalo and a hui hou (until nexttime)!

10/10 Excellent

JIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near Chinatown and Aloha Tower.Good location.
Stayed 1 night in Feb 2024
Response from Chris - Guest Service Agent on Feb 12, 2024
Aloha Jia,Thank you for your review. We are pleased to learn that your stay was wonderful. It would be our pleasure to welcome you again in the future.Mahalo

6/10 Okay

Mark

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Needs updated in many areas. No on sight restaurant or gym, key card system is outdated, internet link was not working properly and the shower water was luke warm.
Stayed 2 nights in Feb 2024
Response from Michael Jackson on Feb 22, 2024
Dear Mark,Mahalo for taking the time to share your honest feedback regarding your recent stay with us. We’d be sure to share this with our team to ensure a better guest experience in the future.With Aloha,Michael JacksonGeneral Manager

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with great views. A couple more conveniences like a toaster, kettle, can opener and a chopping board would have seen a 5 star review. Overall an awesome property
Stayed 3 nights in Feb 2024
Response from Jacky on Feb 11, 2024
Aloha Peter! Thank you very much for your exceptional review. We are so glad you enjoyed a wonderful stay overall and had a wonderful experience. It would be our pleasure to welcome you again in the future! Mahalo.

10/10 Excellent

Les

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience and would definitely book again in the future
Stayed 5 nights in Feb 2024
Response from Jacky - Guest Service Agent on Feb 10, 2024
Aloha Les! Thank you very much for your exceptional review. We are so glad you enjoyed a wonderful stay overall and had a wonderful experience. It would be our pleasure to welcome you again in the future! Mahalo.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from darrin on Feb 13, 2024
Good morning, Thank you for your kind review.

8/10 Good

Dennis, Boulder

Traveled with partner
Liked: Staff & service, property conditions & facilities
Nice hotel but WiFi was a little Ify. Floors needed to be cleaned. Would stay again.
Stayed 2 nights in Feb 2024
Response from darrin on Feb 13, 2024
Good morning, Thank you for you kind review and input. We will look into the wifi issue.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and great price. The room felt homey and had a nice view.
Stayed 4 nights in Jan 2024
Response from Karrie on Feb 3, 2024
Aloha,thank you for taking the time to share your review! We are beyond thrilled to hear you enjoyed our ideal location, and the view of your room. It was a pleasure to have you, and we hope to welcome you back again soon. Mahalo,

6/10 Okay

James

Traveled with family
Clean but older facility
Stayed 2 nights in Jan 2024
Response from Michael Jackson on Feb 6, 2024
Dear James,Mahalo for taking the time to share your honest feedback regarding your recent stay with us. We’d be sure to share this with our team. We’d love to welcome you back in the future for an exceptional stay.With Aloha,Michael JacksonGeneral Manager

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every single person we met who worked here was sooo perfect my helpful and friendly. Area was safe, interesting and buses easy to use right outside! Quiet room with great views. Wonderful experience!
Stayed 13 nights in Jan 2024
Response from Jacky - Guest Service Agent on Jan 30, 2024
Aloha Paul! Thank you very much for your exceptional review. We are so glad you enjoyed a wonderful stay overall and had a wonderful experience. It would be our pleasure to welcome you again in the future! Mahalo.

10/10 Excellent

Ngoc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and nice view! The security inside the hotel is very good and the staff is very friendly! We love our stay for 10 days.
Stayed 9 nights in Jan 2024
Response from Jacky - Guest Service Agent on Jan 30, 2024
Aloha Ngoc! Thank you very much for your exceptional review. We are so glad you enjoyed a wonderful stay overall and had a wonderful experience. It would be our pleasure to welcome you again in the future! Mahalo.

8/10 Good

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant not open for dinner, area swapped with homeless. Room and staff nice
Stayed 1 night in Jan 2024
Response from Chris - Guest Service Agent on Jan 28, 2024
Aloha Jeffrey,Thank you for your feedback; it will be passed onto our management for careful consideration. We hope to welcome you again in the future.Mahalo

10/10 Excellent

Karen Ynez

Stayed 2 nights in Jan 2024
Response from darrin on Mar 28, 2024
Thank you very much for your kind ranking.

2/10 Terrible

Tesla

Stayed 1 night in Jan 2024

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service
Aston at the Executive Center is located in the downtown area, close to Starbucks and 7/11. Our room is spacious with a sitting area and kitchen. It has a great view of the harbor. But the place is dated. The bathroom is old and needs renovation. Overall the place is clean and convenient.
Stayed 3 nights in Jan 2024
Response from Karrie on Jan 24, 2024
Aloha,thank you for sharing your review. We're happy to hear that you enjoyed our spacious room, and the view of the room. We appreciate your kind feedback and hope to welcome you again for another fabulous stay soon. Mahalo,

10/10 Excellent

Jairo, Wilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chris - Guest Service Agent on Jan 22, 2024
Aloha Jairo,Thank you for your kind review. We are pleased to learn that your stay was wonderful. It would be our pleasure to welcome you again in the future.Mahalo

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Convienient
Stayed 1 night in Jan 2024
Response from Karrie on Jan 23, 2024
Aloha,Thank you very much for your review. We are so glad you loved our ideal location. It would be our pleasure to be your vacation home away from home again.Mahalo

10/10 Excellent

Oluwasegun

Liked: Property conditions & facilities
Good so far .
Stayed 3 nights in Jan 2024
Response from darrin on Feb 13, 2024
Good morning, Thank you for your kind review.

6/10 Okay

Alan

Liked: Staff & service, amenities
Stayed 1 night in Jan 2024
Response from Michael Jackson on Jan 23, 2024
Dear Alan,Mahalo for taking the time to review our hotel. If you have any additional feedback you’d like to share, we would love to hear from you.With Aloha,Michael JacksonGeneral Manager

8/10 Good

Arlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there were thick comforter blankets in the closet (as an option to use at least), wish the bedroom had carpet but I guess vinyl throughout the place is easier to clean, and I also wish there were bathroom mats in the bathroom since a rubber mat is not effective. Also, I didn't understand why the jacuzzi bathtub wasn't working, there were no instructions, finally I wished there was room service available. I guess, not many places have room service anymore so that was frustrating, The staff is amazing, they made me feel safe and welcomed. They were friendly, easy to talk to and approach, and felt more like friends than staff members.
Stayed 1 night in Jan 2024
Response from Chris - Guest Service Agent on Jan 16, 2024
Aloha Arlene,Thank you for your detailed review. Your suggestions will be forwarded to our management for future consideration - we appreciate all the input. We are happy to hear that our staff was friendly, accommodating, and welcoming. It would be our pleasure to welcome you again in the future.Mahalo

10/10 Excellent

Judith

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was better than my expectations. Great…especially if you enjoy walking.
Stayed 1 night in Jan 2024
Response from Karrie on Jan 21, 2024
Aloha, thank you very much for your review. It would be our pleasure to welcome you again in the future! Mahalo.

8/10 Good

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was like a small apartment. Very well equipped with new TVs in living room and bedroom, as well as washer/dryer and nice soaker tub. We felt safe in our room but it is a little sketchy on the streets in this area of town. Overall we had a good experience at this hotel. I would stay again.
Stayed 3 nights in Dec 2023
Response from darrin on Feb 13, 2024
Good morning, Thank you for your input on our hotel.

10/10 Excellent

Karina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful guiding you in the area, very polite. The view in the rooms are breathtaking, I enjoyed my stay very much.
Stayed 1 night in Jan 2024
Response from darrin on Feb 13, 2024
Good morning, Thank you for your input on our hotel.