Standard Room, 1 King Bed, Accessible, Non Smoking (with Single Sofabed;Larger Room) | Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews of Best Western The Plaza Hotel

2.5 out of 5
Best Western The Plaza Hotel
3253 N Nimitz Hwy, Honolulu, HI

Reviews

8.4

Very Good

Rating 10 - Excellent. 801 out of 1623 reviews" "
Rating 8 - Good. 469 out of 1623 reviews" "
Rating 6 - Okay. 216 out of 1623 reviews" "
Rating 4 - Poor. 83 out of 1623 reviews" "
Rating 2 - Terrible. 54 out of 1623 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Krista, Winnipeg

Traveled with group, Traveled with family
Liked: Cleanliness, amenities
The rooms were clean, the beds were small but plenty of pillows. The noise of the highway in the morning is intense. Overall good value for the money but wouldn't stay more than a night
Stayed 1 night in Mar 2024

8/10 Good

CHERYL

Traveled with family
Liked: Property conditions & facilities
Limited activities around hotel, noise from traffic but we were able to sleep. Orange juice machine at breakfast didn’t work and eggs were inedible.
Stayed 1 night in Mar 2024

6/10 Okay

Lane

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Old and dated. The check in girl was too abrupt and disinterested. A lizard ran under the dresser when we first opened the door to the room. You have to drag your suitcases up a flight of concrete stairs. Very noisy as right next to two major highways staggered on top of one another, a motorway ramp and a service road.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jacqueline, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good option for an airport hotel within walking distance, clean & comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

Sologa

Liked: Cleanliness, staff & service, property conditions & facilities
Close to restaurant
Stayed 3 nights in Mar 2024

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at Best Western The Plaza Hotel. The staff were incredibly friendly, the free breakfast was a nice bonus, and the gym was convenient. For the price, it’s hard to beat. Highly recommend for a comfortable and budget-friendly stay!
Stayed 6 nights in Mar 2024

10/10 Excellent

RIEKO, BURNABY

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed this hotel twice, and staff are always friendly and very welcoming. I like how close to the airport and there is always free shuttle bus. Complimentary breakfast has very good options as well.
Stayed 1 night in Mar 2024
Response from Suzanne on Mar 24, 2024
Aloha Rieko,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo Nui Loa,Best Western The Plaza Hotel

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great for what I needed - a quick stop over before my next destination. It’s close to the airport, but there isn’t much around within walking distance.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 22, 2024
Thank you for your positive review! We're delighted to hear that you had a wonderful experience during your stay. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!

8/10 Good

Lisa

Liked: Cleanliness, staff & service
For a quick overnight for an early morning flight, this hotel worked. The breakfast included was helpful and had good choices. Parking fee was high, I think. But all in all it worked and would consider again under similar circumstances.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 23, 2024
Thank you for your feedback! We're glad to hear that our hotel worked well for your overnight stay before your early morning flight. We appreciate your comments about the breakfast options and will take note of your thoughts on the parking fee. Should you find yourself in a similar situation in the future, we'd be more than happy to welcome you back. If there's anything else we can do to improve your experience next time, please let us know. Safe travels!

10/10 Excellent

Naomi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 22, 2024
Thank you for your positive review! We're delighted to hear that you had a wonderful experience during your stay. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!

8/10 Good

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very industrial
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 16, 2024
Thank you for your feedback. We understand that the industrial surroundings may not have been ideal for your stay. We'll take your comments into consideration as we strive to improve our guests' experiences. If you have any other suggestions or concerns, please don't hesitate to let us know.

6/10 Okay

Lynn

Traveled with family
Liked: Cleanliness, staff & service
Perfect location for an early flight. Not luxurious for a holiday longterm stay. Powdered eggs for breakfast.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 16, 2024
Thank you for sharing your experience. We're glad to hear that our location was convenient for your early flight. We apologize if the breakfast options did not meet your expectations. Your feedback is valuable, and we'll take it into account to improve our services. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.

4/10 Poor

Jose

Liked: Staff & service
Disliked: Cleanliness
Stayed 7 nights in Mar 2024
Response from Guest Services on Mar 13, 2024
Thank you for sharing your feedback. We're sorry to hear that your experience fell short of expectations. We appreciate your honesty and will use your comments to address any issues and improve our services. If there are specific aspects of your stay that you'd like us to address, please feel free to let us know.

8/10 Good

CHAD, Colorado Springs

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a economical choice for Honolulu. It's very convenient for the airport, but you get all the sounds of the airport as well. Big planes, fighter jets and traffic. The hotel writ large could use some updating, but it's adequate. The free breakfast was limited in hours but large in carbs, with only a few protein options.
Stayed 3 nights in Mar 2024
Response from Suzanne on Mar 12, 2024
Aloha Chad,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo Nui Loa,Best Western The Plaza Hotel

8/10 Good

Sterling Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean, safe, quiet, pool was only open during daylight hours. Staff was professional and friendly.
Stayed 3 nights in Mar 2024
Response from Suzanne on Mar 10, 2024
Aloha Sterling Robert,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo Nui Loa,Best Western The Plaza Hotel

10/10 Excellent

Thomas S Howerton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great room on the 11th floor corner. Staff was very helpful, especially Rose and Beau. Plenty of luggage carts to get luggage to and from the room. There was also a shuttle bus to get us to the airport. I accidentally left my walking cane in my room when he took us to the airport. When I discovered this, he left us out at the airport, then went back to get my cane and brought it to me at the waiting area for airline check in. It was so kind of his to go the extra mile, literally, to get my cane for me. I will stay there next trip.
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 9, 2024
Mahalo for your feedback. We hope to see you in the future.

10/10 Excellent

Rockford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Suzanne on Mar 10, 2024
Aloha Rockford, Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo Nui Loa,Best Western The Plaza Hotel

8/10 Good

Janel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expensive parking
Stayed 7 nights in Feb 2024
Response from Guest Services on Mar 9, 2024
While we do understand that the parking fee is at a high rate. Our parking rates are less expensive than those in Waikiki.

10/10 Excellent

Loren

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport with shuttle provided. In a more or less industrial area.
Stayed 1 night in Mar 2024
Response from Suzanne on Mar 11, 2024
Aloha Loren, Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo Nui Loa,Best Western The Plaza Hotel

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Suzanne on Mar 10, 2024
Aloha Connie, Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo Nui Loa,Best Western The Plaza Hotel

10/10 Excellent

Edwin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 9, 2024
Mahalo for your feedback

10/10 Excellent

Loraine Lynn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was close to the airport and they have a shuttle service. The staff is fantastic and very helpful for a newbie traveler!! Really enjoyed their friendly smiling faces! I liked that it was so close to the bus stops as I had to use the bus every day.
Stayed 8 nights in Feb 2024
Response from Guest Services on Mar 9, 2024
Mahalo for feedback.

6/10 Okay

Christine

Disliked: Amenities, property conditions & facilities
I thought it was average and could do with an update. Noise from window of cars passing most of the night. Coffee machine very short lead and not enough tea/coffee milk and sugar. Very poor standard for cost of room. I compare this with premier inns from the uk which are a third of the price and much better equipped
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 9, 2024
Mahalo for your feedback

8/10 Good

Chris, Daly City

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities
I like that it's close to the airport, breakfast is good, the employees customer service is good. I didn't like that parking fee (it should be free for the guest)
Stayed 3 nights in Feb 2024
Response from Suzanne on Mar 7, 2024
Aloha Chris, Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon. Mahalo Nui Loa,Best Western The Plaza Hotel

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 6, 2024
Thank you for your kind words! We're delighted to hear that you enjoyed our beautiful grounds. We strive to provide a pleasant environment for our guests to relax and unwind. We appreciate your feedback and hope to welcome you back for another wonderful stay in the future!

10/10 Excellent

Steven, Hammonds Plains

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Airport. Walkable actually
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 6, 2024
Thank you for the perfect rating! We're delighted you enjoyed your stay at Best Western The Plaza Hotel. We look forward to welcoming you back soon!

10/10 Excellent

Louie

Traveled with family
Liked: Amenities
Awesome!
Stayed 4 nights in Mar 2024
Response from Guest Services on Mar 6, 2024
Thank you for the perfect rating! We're delighted you enjoyed your stay at Best Western The Plaza Hotel. We look forward to welcoming you back soon!

8/10 Good

SIRLISTER J

Liked: Cleanliness, staff & service, property conditions & facilities
parking is for too expensive
Stayed 4 nights in Feb 2024
Response from Guest Services on Mar 6, 2024
We appreciate your feedback regarding parking fees. We'll take your comments into consideration as we evaluate our pricing structure. Thank you for staying with us at Best Western The Plaza Hotel

8/10 Good

Kris

Stayed 3 nights in Mar 2024
Response from Suzanne on Mar 24, 2024
Aloha Kris,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo Nui Loa,Best Western The Plaza Hotel

6/10 Okay

Brian

Business traveler
Disliked: Amenities
While it is published as a renovated property, it was not a place my employees will stay again. They found it subpar.
Stayed 22 nights in Feb 2024
Response from Guest Services on Mar 4, 2024
Thank you for your feedback. We apologize that your employees found their stay subpar despite our efforts to provide a renovated property. We take guest feedback seriously and will use this information to improve our services and accommodations. If there are specific areas that you believe need attention, please let us know so we can address them accordingly.

10/10 Excellent

Margaret

Stayed 1 night in Mar 2024
Response from Suzanne on Mar 24, 2024
Aloha Margaret,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo Nui Loa,Best Western The Plaza Hotel

10/10 Excellent

Margaret

Stayed 1 night in Mar 2024
Response from Suzanne on Mar 24, 2024
Aloha Margaret,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo Nui Loa,Best Western The Plaza Hotel

10/10 Excellent

Margaret

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 9 nights in Feb 2024
Response from Guest Services on Mar 4, 2024
Thank you so much for your glowing 5/5 review! We're thrilled to hear that you had an excellent experience during your stay at Best Western The Plaza Hotel.

6/10 Okay

Carolyn

Stayed 1 night in Feb 2024
Response from Suzanne on Mar 24, 2024
Aloha Carolyn,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo Nui Loa,Best Western The Plaza Hotel

6/10 Okay

Wendy

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Old, dirty carpet, mildew smell, terrible location. Noisy.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 3, 2024
We're sorry to hear about your experience. We apologize for any inconvenience caused by the condition of the carpet, odors, and noise level. Your feedback is valuable, and we'll work to address these issues. We hope you'll consider giving us another chance to provide a better stay in the future.

4/10 Poor

Ashley

Stayed 1 night in Mar 2024
Response from Guest Services on Mar 23, 2024
We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we apologize for any inconvenience caused during your stay. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We value your input and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 3, 2024
Thank you so much for your glowing 5/5 review! We're thrilled to hear that you had an excellent experience during your stay at Best Western The Plaza Hotel. Your satisfaction is our top priority, and we're delighted that our convenient location and access to transportation met your needs. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay in the future!

10/10 Excellent

Ward

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to HNL and local buses
Stayed 3 nights in Feb 2024
Response from Guest Services on Mar 3, 2024
We're pleased to hear that you found our hotel's location convenient for easy access to both HNL and local buses. Providing our guests with accessibility and convenience is a top priority at Best Western The Plaza Hotel. If there's anything specific you appreciated about your experience or if there are ways we can make your future stays even better, please let us know. We look forward to welcoming you back for another hassle-free and enjoyable stay!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 1, 2024
Thank you for sharing your positive feedback! If you have any further comments or if there's anything else you'd like to share about your stay, feel free to let us know.

8/10 Good

EFREN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Close to everything
Stayed 6 nights in Feb 2024
Response from Suzanne on Feb 28, 2024
Aloha Efren, Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo Nui Loa,Best Western The Plaza Hotel

4/10 Poor

Brent

Liked: Staff & service
Stayed 4 nights in Feb 2024
Response from Guest Services on Mar 1, 2024
We're sorry to hear that your experience fell short of expectations. If you have any specific feedback or concerns you'd like to share, please feel free to provide more details. We're here to listen and address any issues you encountered during your stay.

6/10 Okay

Buchanan

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The woman at the check in counter was snappy and rude. We stayed here for our return trip because of the friendly staff but we were sadly disappointed by her.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 27, 2024
We apologize for the rude behavior you experienced at check-in. This does not reflect our standard of service, and we're sorry for any disappointment caused. We'll address this issue internally to ensure it doesn't happen again. We value your feedback and hope to welcome you back for a better experience in the future.

2/10 Terrible

Niel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't get any information that the room is on the 2nd floor without an elevator. There is no sink in the bathroom. I was told the shuttle would be available with 10 min. notice but was told when requested at 10 min past the hour, I had to wait 50 min.
Stayed 1 night in Feb 2024
Response from Suzanne on Feb 25, 2024
Aloha Niel,Thank you so much for staying with us.We appreciate your feedback and our sincerest apologies for your guest experience. Hope we have another opportunity to welcome you back.Mahalo nui loa,Best Western The Plaza Hotel

6/10 Okay

James, Boise

Traveled with partner
Liked: Cleanliness, staff & service
The place was clean, and the staff tried really hard. But it’s an aging property adjacent to the airport and a major highway. Neighborhood is industrial. Carpets and towels are worn. The plastic face fell off our door lock. Stuff like that. Price was reasonable.
Stayed 1 night in Feb 2024
Response from Suzanne on Feb 25, 2024
Aloha James, Thank you so much for staying with us.We appreciate your feedback and our sincerest apologies for the room condition. Your concerns has been shared with our respected team for improvement. Hope we have another opportunity to welcome you back. Mahalo nui loa,Best Western The Plaza Hotel

8/10 Good

Michel

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Suzanne on Feb 25, 2024
Aloha Michel,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo nui loa,Best Western The Plaza Hotel

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Best Western are very friendly and the rooms are clean. The night prior to my arriving at Best Western (which is closer to the airport), I spent the night at a four star hotel in Waikiki. The room was not vacuumed or cleaned. There were used towels on the bed and it did not have a blanket. I was highly disappointed because although I reserved the pricey room weeks in advance and arrived at a later time (5:00 p.m.), it was dirty. I had to call the manager and request a room change. After about 30 minutes I was finally switched. When I arrived at Best Western the following day, the staff there were friendly, professional and welcoming. When I got into my room it was totally clean, fully stocked with towels, clean bedding and blanket, as well as coffee and tea. I also liked that Best Western had a complimentary breakfast! The 4 star hotel I stayed in the night before did not even offer that. Thank you Best Western for a wonderful stay! Even though the hotel is in an industrial area you don't really notice it. The main reason I opted to stay at Best Western was for the convenience of being closer to the airport prior to my departure. I should have just stayed at Best Western for both nights on Oahu....it certainly would have saved me some money rather than paying for a costly hotel in Waikiki which offered extremely poor service!
Stayed 1 night in Feb 2024
Response from Suzanne on Feb 25, 2024
Aloha Stacey,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo nui loa,Best Western The Plaza Hotel

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a re coperation place for me inbetween flights . It was very good , breakfast was excellent , lots of food available close by. Id say 9 out of 10. Some road noise , but over all great place
Stayed 1 night in Feb 2024
Response from Suzanne on Feb 25, 2024
Aloha Richard,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo nui loa,Best Western The Plaza Hotel

10/10 Excellent

Ja'Vonna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was extremely clean, close to dining options and the bus, if needed. The bed was very comfortable. The free breakfast was excellent with everything fresh.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 21, 2024
We're delighted you enjoyed your stay! Thank you for highlighting our cleanliness, convenient location, comfortable bed, and delicious breakfast. We hope to see you again soon!

8/10 Good

Dawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice hotel, close to the airport. Great breakfast. People were nice and the room was clean
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 20, 2024
We're glad you had a pleasant stay with us! Thank you for your kind words about our hotel, breakfast, staff, and cleanliness. We hope to see you again soon!

10/10 Excellent

Adrian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very close to the airport and to main highways.
Stayed 5 nights in Feb 2024
Response from Guest Services on Feb 20, 2024
Thank you for your positive review! We're thrilled to hear that you found our location convenient, with easy access to the airport and main highways. We aim to provide a convenient base for our guests to explore the area, and we're delighted that our location met your needs. We hope to have the opportunity to welcome you back for another enjoyable stay in the future!