Ratings based on 976 Verified Reviews

3.3 out of 5
69% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas, NV

Posted Apr 26, 2017
Pros: Close to Waikiki.
Cons: The room I was put in was very small as was the shower.
Location: A lot to do nearby.
The hotel staff was excellent. I added days to my stay and unfortunately got stuck in a small room.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to the airport

Posted Apr 25, 2017
Pros: Close to the airport
Cons: It took the shuttle quite a while to pick us up at the airport
Location: A few place to eat after a long walk
WE stayed at this hotel because it was located close to the airport and had a pool. When we arrived...the pool was closed! We were offered a ride to a "sister" hotel, but that was not what we wanted. Very disappointed and still charged the same price.
Comment from Hotel Management
Apr 25, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha- Mahalo for taking the time to share your concerns with us at Best Western The Plaza Hotel, we apologize for the inconvenience regarding our emergency pool closure and we sincerely appreciate your feedback. We will work hard to address your concerns. Mahalo!
3 out of 5
Recommended
for Everyone
by A verified traveler from Pearl City

Convenient but lacks hospitality.

Posted Apr 21, 2017
10 minute walk from the airport. Convenient with a couple fast food joints nearby (5 minute walk). Clean with a little store. But, staff seriously lacks people skills.
Comment from Hotel Management
Apr 24, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha- Mahalo for staying at Best Western The Plaza Hotel and leaving feedback. We're glad location was convenient but sincerely appologize for the customer service and will work hard to fix the issue. We hope we may welcome you back in the future. Mahalo! Ellen Isidro, Sales and Marketing
2 out of 5
by A verified traveler from vancouver canada

No Aloha spirit here

Posted Apr 17, 2017
Pros: close to the airport
Cons: front desk staff could be helpful or friendly or at least treat you like you are a paying customer and NOT an inconvenience and intruding on them
Location: by the airport
From the initial first impression of the front desk lady giving the 2 guests from Australia attitude then she started on me. Other clerk playing on her phone as I waited 15 minutes to check in. Daily charges for parking ,housekeeping either NOT leaving coffee or decaf only and No creamer and sugar.Was Very disappointed with the staff. The people at the convienience store were Absolute sweethearts smiling ,cheerful and helpful !!! The Best Western staff could learn some Aloha spirit from them.
Comment from Hotel Management
Apr 19, 2017 by Brent, Hotel Management
Aloha ron, Thank you for staying at Best Western The Plaza Hotel. We do apologize for the service you received during your stay and am shocked to hear about your experiences. Our staff has been trained mulitple times to ensure they are delivering the best service possible. To hear your experience is disheartening and we will share your review with the staff, as well as ensure we improve. We sincerely apologize again for the inconveniences you experienced while here. We will work to improve our service delivery in hopes that our staff will treat all our guests with Aloha. Mahalo, Brent Kitsu Assistant General Manager
3 out of 5
by A verified traveler from Seattle

Close to airport and McDonalds

Posted Apr 16, 2017
Spent 3 days there. Unable to swim in pool because of the noise from surrounding freeway and airport. Room was clean and staff were nice but room was far away from main lobby and restaurant which was only open for dinner 4 nites/week. Bathroom fan very noisy. Ok for one nite but not 3.
Comment from Hotel Management
Apr 17, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha Sharon- Mahalo for taking the time to share your concerns with us at Best Western The Plaza Hotel, we apologize that your were unable to utilize our pool and was inconvenienced with the noise and distance of your accommodations. Your concerns will allow us to make improvements and sincerely hope you will provide us with another opportunity to welcome you back to the Best Western The Plaza Hotel. Mahalo!
2 out of 5
by A verified traveler from alberta

Noise

Posted Apr 14, 2017
Noise environment , noise old style air condition , maybe 30 years old. The building is very close to high way. My friends live the same brand hotel in another place, they feel ok, but this one is not good, too old facility.
Comment from Hotel Management
Apr 14, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha Peter- Mahalo for taking the time to share your concerns with us, we are truly sorry for the experienced with our room, and noise. Your concerns will allow us to make improvements. We sincerely hope you will provide us with another opportunity to welcome you back to the Best Western The Plaza Hotel. Mahalo!
5 out of 5
Recommended
for Everyone
by A verified traveler from Rome, GA

Good location

Posted Apr 10, 2017
Pros: Location, cleanliness, the hotel store, shuttle to airport and plenty of places to eat within walking distance.
Cons: Hotel shuttle to pearl harbor would have been nice.
Location: Airport very close and a lot of food choices.
Liked the rate and location. Close to pearl harbor and even closer to the airport. Room was very clean, bed was terrific and plenty of food opportunities within walking distance.
Comment from Hotel Management
Apr 10, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha Don- Thank you for staying at Best Western The Plaza Hotel! We appreciate you taking the time out to send us feedback and are glad you enjoyed your stay. We look forward to welcoming you back in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis

Good hotel close to the airport.

Posted Apr 1, 2017
We had an early flight so decided to stay close to the airport. Most rooms have been remodeled and it is a hub for Charley's taxis. Charley's taxis have flat rates, which saved us a lot of money. Our room was clean and nice. Staff was nice too. There was a handy convenience store in the lobby. We did not try the restaurant. I recommend this hotel if you need to be close to the airport.
Comment from Hotel Management
Apr 3, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha Meg-Thank you for staying at Best Western The Plaza Hotel! We appreciate you taking the time out to send us feedback and leaving your recommendation for others to come stay with us. We are glad you enjoyed your stay. We look forward to welcoming you back in the future! Mahalo!
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel close to the aiport

Posted Mar 26, 2017
i had an excellent stay at the hotel. The frontdesk was very nice and helpful and the cleanliness og the facility was ecxeptional.
Comment from Hotel Management
Mar 27, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Thank you for staying at Best Western The Plaza Hotel! We appreciate you taking the time out to send us feedback and are glad you enjoyed your stay. We look forward to welcoming you back in the future! Mahalo!
5 out of 5
Recommended
for Everyone
by A verified traveler from Maui, Hawaii

Second visit was great!

Posted Mar 24, 2017
Pros: It's pet friendly, courtyards were clean. Room was very comfortable.
Cons: Can't think of anything.
Location: Only minutes from the airport, easy to get out and back to the hotel. Dollar-rent-a-car was near by!
My wake-up call didn't turn off and I just left the receiver off the hook. Minutes later I got a visit from Western's security guard, checking to make sure all was okay.
Comment from Hotel Management
Mar 27, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Thank you for staying at Best Western The Plaza Hotel! We appreciate you taking the time out to send us feedback and are glad you enjoyed your stay. We look forward to welcoming you back in the future! Mahalo!