Ratings based on 1,126 Verified Reviews

4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, off the beaten path

Posted May 21, 2017
Pros: the beach and restaurants
Location: beach & diamond head park just outside
Nice hotel, right of the beach. 2 very nice restaurants: Highly recommend both the beach and 2nd story Japanese one. Rooms are small and not new. bathroom is very compact
4 out of 5
Recommended
for Everyone
by A verified traveler from c

Not fancy but on the beach

Posted May 21, 2017
The hotel had great restaurants & great views of the beach, Wakki & Diamond Head
2 out of 5
by A verified traveler

Disappointed

Posted May 12, 2017
Dining was a 5 Star but the service was terrible. Very cold reception and language barrier. They never greeted with a smile.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 9, 2017
The staff was very nice. my room was REALLY small. This hotel is older, but the staff was amazing. Not sure why there are resort fees.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 3, 2017
Shuttle to the airport should take credit card or debit
5 out of 5
Recommended
for Everyone
by A verified traveler from G

Great location

Posted Apr 25, 2017
Great staff especially Tom, tour guide, .nice beach, great housekeeping, but the location is best, not crowded and still within walking distance of Waikiki
4 out of 5
Recommended
for Everyone
by A verified traveler from Carson City Nv

Nice hotel close to the beach

Posted Mar 24, 2017
Pros: Off Strip area from crowds. No bums hanging around
Away from crowds but close enough to Waikiki downtown to walk. Walking distance to Diamond Head if that was an interest.
4 out of 5
Recommended
for Everyone
by A verified traveler

Would recommend

Posted Mar 21, 2017
Right on the beach, with a park across the street. If you want a hotel not surrounding by to many other buildings this is a great location.
5 out of 5
Recommended
for Everyone
by A verified traveler

Vacation pleasures

Posted Mar 16, 2017
Pros: Comfortable and cozy
Cons: Food cost--too high
Location: Perfect
Very Pleasant experience. Warm, friendly "Hawaiian-flavored"staff. They provide towels and mat service for beach use.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York City

Maintaining its Quality Level.

Posted Mar 10, 2017
Pros: See above. And Hotel staff has both a "can-do" and "want-to-do" attitude.
Cons: My room had what appeare to be a queen size bed but was twin beds which had been linked. There was a noticable gap between the mattresses.
I have stayed at the New Otani on several occasions for more than 20 years. The facility remains well maintained. The quality of service remains top notch. And the hotel boasts one of the few and best ocean-view restaurants on Oahu. The Hau Tree Lanai is relaxing, easy, and they still serve a good meal. Even if one doesn't stay at the New Otani, this restaurant should be on anyone's fine dining list...especially at sunset. One important note: The rooms in this hotel are generally smaller than most other Honolulu hotels. If room size is important, this may not be your best choice.