Ratings based on 1,494 Verified Reviews

3.2 out of 5
68% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Oct 17, 2017 on Hotels
Comment from Hotel Management
Oct 18, 2017
Aloha. We are sorry to hear that your experience was only 2-stars, and appreciate the feedback from our guests as it helps us to improve. Please feel free to contact us directly if you have specific comments or suggestions. Mahalo.
4 out of 5
by Lancer

A good place to stay and convenient shop and resta

Posted Oct 14, 2017 on Hotels
It was enjoying
Comment from Hotel Management
Oct 24, 2017
Aloha Lancer, and thank you for taking a moment to write a review for our hotel! We’re so thrilled you had an enjoyable stay with us and appreciated our convenient location in Honolulu. We loved having you as our guest and look forward to your return! Mahalo.
4 out of 5
by Cecilia R.

Clean & convenient but...

Posted Oct 11, 2017 on Hotels
It was clean & convenient. I was disappointed to discover the resort fee of $15 per night which I was unaware of prior.
Comment from Hotel Management
Oct 24, 2017
Aloha Cecilia! Thank you very much for taking the time to share the details of your experience. We’re happy to hear you had a pleasant stay with us! However, we apologize for any miscommunication regarding our hospitality fee. It is our hope that the amenities provided by this industry-standard fee helped to enhance the quality of your stay. Mahalo for choosing us as your home away from home. We hope to have the pleasure of welcoming you back soon!
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 9, 2017 on Hotels
2 out of 5
by Michael

Posted Oct 6, 2017 on Hotels
Comment from Hotel Management
Oct 10, 2017
Aloha Michael. We are sorry to hear that your experience was only 2-stars, and appreciate the feedback from our guests as it helps us to improve. Please feel free to contact us directly if you have specific comments or suggestions. Mahalo.
2 out of 5
by A verified traveler from Hawai'i

Okay for what it was...shoulder shrug.

Posted Oct 5, 2017
It took forever before someone finally helped me at the front desk. Then I was bombarded with a hotel deposit that takes 7 business days to be returned if you used a card. Paying the deposit was not an issue, it was being caught off guard that irked me. There was no visible notation about it nor was there anything in my confirmation either. Everything else was okay. I guess. For what it was, you got decent. If this hotel was the only option, I guess you'll be alright.
Comment from Hotel Management
Oct 10, 2017 by Paul Dun, Hotel Management
Aloha and thank you for sharing a review. I apologize for the inconvenience you experienced at check-in. This is not the friendly aloha spirit and excellent service that we are accustomed to providing our guests. Our deposit policy is disclosed at the time of booking and usually repeated at check-in. I apologize if this was not your experience and appreciate your feedback regarding further disclosure with your reservation confirmation. I will share your comments with our leadership tea for careful consideration and improvement. We hope to have another opportunity to welcome you for a more enjoyable stay in the future. Mahalo.
5 out of 5
by kuulei

Comfortable, friendly and safe.

Posted Oct 5, 2017 on Hotels
Even though the Pagoda is not a luxury hotel, I was treated with much Aloha. Rooms were clean and comfortable. All amenties were within walking distance of about 5-10 min. The bus to waikiki and all tours are 10 min walk away. It was a great stay!
Comment from Hotel Management
Oct 24, 2017
Aloha! Thank you so much for taking the time to share the details of your positive experience with us. We’re thrilled our friendly service team extended our warm hospitality and spirit of Aloha to you! It’s great to hear you enjoyed our comfortable accommodations and ideal location in Honolulu. Mahalo for staying with us and we hope to welcome you back again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from Maui

Away from Waikiki

Posted Oct 3, 2017
Pros: It's really close to Don Quiote and there are many food and shopping places very close by, even walking distance.
Cons: Alarm clock worked BUT buttons were sticky so it took me a while to set alarm. Need outlets available at night stand for charging cellphones/tablets.
Location: Location is the very reason I booked at this hotel. Nice to see variety of places to eat. Sushi place near by was really good.
It's been years since I stayed at Pagoda. It is an older hotel, definitely not a 5 star hotel but I like that its is not in the heart of Waikiki. Easy in and out. The rooms are outdated, bathroom is old, carpet is old. Love that the beds do not have those comforters that we all know doesn't get washed often at any hotel. The staff was nice, friendly and helpful.
Comment from Hotel Management
Oct 26, 2017 by Albert Roque, Hotel Management
Aloha! Thank you so much for taking the time to share your review. It was an honor to have you as a returning guest and I'm so happy to hear you had a pleasant stay. I'm glad you enjoyed our ideal location and friendly staff! Thank you for also letting me know your feedback about the alarm clock and night stand in our rooms. I will share your review with my management team for future improvement. It was a pleasure having you back, and we can't wait to see you again! Mahalo nui loa (thank you very much in Hawaiian). Sincerely,
4 out of 5
by Gary

Posted Sep 29, 2017 on Hotels
Comment from Hotel Management
Nov 28, 2017
Aloha, Thank you for your recent stay and for your nice comments. Mahalo
2 out of 5
by A verified traveler from Calif

Liked the restaurant.

Posted Sep 28, 2017
Needs to be updated. Shower did not work, but maintenance did come right away to fix. Noise from others around was loud.
Comment from Hotel Management
Sep 29, 2017 by Paul Dun, Hotel Management
Aloha Polly and thank you for sharing your review. I am happy that you liked our delicious dining options but sad to hear that other aspects of your stay were less than exceptional. I sincerely apologize for the inconvenience you experienced with the shower and that you were disturbed by outside noise. Your feedback is appreciated and will be shared with our leadership team for careful consideration and improvement. We hope to have another opportunity to welcome you for a more enjoyable stay in the future. Mahalo.