Property grounds

Reviews of Pagoda Hotel

2 out of 5
Pagoda Hotel
1525 Rycroft St, Honolulu, HI

Reviews

7.8

Good

Rating 10 - Excellent. 362 out of 1002 reviews" "
Rating 8 - Good. 327 out of 1002 reviews" "
Rating 6 - Okay. 155 out of 1002 reviews" "
Rating 4 - Poor. 88 out of 1002 reviews" "
Rating 2 - Terrible. 70 out of 1002 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the pricing. Conveniently located for shopping and eating out.
Stayed 7 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
Andrew, we appreciate your words about the Pagoda Hotel. It's uplifting to know you found our location convenient for shopping and dining out. We aim to provide good value, and your feedback suggests we're succeeding. We look forward to welcoming you back on your next visit.

2/10 Terrible

Deena D

Business traveler, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
This property is old and not very clean, we got a note put under our door informing us that we need to let pest control in the next day.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Deena, it is regrettable that your experience fell below your expectations. It is important for you to know that we have strict cleanliness and upkeep standards. Our policy to ensure pest control procedures is intended to maintain a hygienic environment for our guests, and not as a response to an existing issue. Please allow us to address any concerns you had during your stay by giving us a chance to improve upon our services in your future visits.

8/10 Good

Minsoo

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 14, 2024
Thanks for the 4/5 rating, Minsoo!We're thrilled you enjoyed your time at Pagoda Hotel so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was everything goof
Stayed 1 night in Jan 2024
Response from Customer Service on Apr 5, 2024
Tamara, it sounds like you had an enjoyable stay at the Pagoda Hotel. Continual guest satisfaction is our priority, and we're glad to know we met your expectations. We look forward to welcoming you back in the future.

8/10 Good

Marc

Traveled with group
Room was a little old and had roaches around. Other then that is was okay. Outside was noisy with homeless people yelling in the middle of the night. Staff was nice and parking was close by.
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Marc, thank you for choosing to stay with us at Pagoda Hotel and for your constructive feedback. We sincerely regret any disturbances you might have experienced in your room and outside. Rest assured, we routinely inspect and rectify these issues to assure our guests a comfortable stay. It's great to hear that our helpful team members and convenient parking added to the positive aspects of your visit. We certainly hope to serve you better on your future stays.

6/10 Okay

Emily

Traveled with partner, Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Great central location for riding the bus. Beautiful lobby and pool area. Just a few cleanliness issues that come with an older hotel. Our room still showed signs of its former (rude) guests: gum in the cracks of the shower walls, lipstick on the mirror, group signatures on the mirror when the bathroom fogs up. We didn't end up using the kitchenette partially due to the few cockroaches we saw. We were told that housekeeping would come on the 4th day but apparently the first day we checked in doesn't count (?). They came after the 4th night (which is the 5th day). Housekeeping also came at 8 am and told us they had to enter right then and won't come back later so we had to wake up and get out right away. Front desk was always very helpful. Air conditioning unit was a bit loud but effective. Fairly comfortable stay for a good price. $5 breakfast was delicious!
Stayed 9 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Emily, thank you for sharing your experience. It's great to hear you found value in our convenient location and appreciated the aesthetic of our lobby and pool area. We're also delighted to know you enjoyed our breakfast.However, we're sorry to hear that some aspects of your stay did not live up to your expectations. We are always striving to improve our guest experience, and your feedback regarding the condition of your room and the timing of housekeeping will be taken into strong consideration.We're pleased that our front desk team members were able to assist you and that the air conditioning was effective for your needs. We aim to provide a comfortable, clean, and affordable environment for all our guests, and we hope to have the opportunity to serve you better in the future.

10/10 Excellent

Mihai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is well located and simple efficient services. Maybe it needs some renovation, the elevator is outdated and the furniture is old, dirty
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Mihai, we're thrilled that you found our location and services efficient at Pagoda Hotel. We appreciate your suggestions for improvement and have noted your concerns about our facilities. We're continually striving to enhance the quality of our facilities for our valued guests. Be assured, the cleanliness of our hotel is a top priority and we will direct our attention to this feedback. Thank you for choosing us, and we hope to provide an even better experience on your next visit.

8/10 Good

samuel, kents store

Liked: Staff & service, property conditions & facilities
Nice place. Good for one night
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 21, 2024
Samuel, it's great to know that you found Pagoda Hotel to be a pleasant place for a short stay. We appreciate your feedback and look forward to making your next visit, of any length, just as satisfying. Thank you for sharing your experience with us.

2/10 Terrible

Gang

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 11, 2024
Gang, it's evident from your rating that your visit didn't live up to your expectations. We appreciate your feedback as it helps to pinpoint areas of improvement. Please feel free to shed more light on what went awry during your stay so we can better address it, and aim for your satisfaction in future visits.

8/10 Good

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed there years ago. It's close to shopping and eating and you can walk.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Peggy, it's fantastic to hear that you chose the Pagoda Hotel once again for its convenient location. Our aim is to make your stay as convenient as possible. We hope that in addition to the nearby shopping and dining places, you also enjoyed our facilities and services. Looking forward to welcoming you back once again in the near future.

6/10 Okay

Lori

Traveled with pets
Liked: Staff & service
Ì liked the location it is convient for me. I did not like the homeless. They come up to me askin
Stayed 7 nights in Mar 2024
Response from Customer Service on Mar 17, 2024
Lori, we're glad to hear you enjoyed our central location. Your experience with unwelcome interactions is regrettable. We're committed to ensuring our guests feel secure and comfortable. Your feedback helps us improve, and we appreciate it. Looking forward to hosting you again in the future.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed staying in this hotel. The room is clean and the staff is friendly. The location is very convenient. Bus 23 can take you directly to Diamond head and the sea life park. Bus 20 can take you directly to the air port and the Pear habour. Also it's walking distance to Waikiki beach. Walmart is close by Also. There is a great grocery store named Foodland not far away. You can buy Day Pass bus tickets and also a lot of delicious food over there. Definitely I will recommend this hotel to my friends.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 14, 2024
Linda, it's fantastic to hear about your enjoyable experience at Pagoda Hotel. We appreciate your feedback about our clean rooms and friendly team members. It's delightful to know that our prime location provided easy access to attractions and facilities, offering you a convenient stay. We're thrilled at your intention to recommend us to your friends, and we hope to welcome you back soon for another remarkable visit.

10/10 Excellent

LINDA, Hilo

Traveled with group
Liked: Amenities
Employees were very polite and friendly
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Linda, it's delightful to hear that the team members at Pagoda Hotel provided a warm and polite service during your stay. We constantly strive to create a friendly environment for all our guests. We certainly look forward to welcoming you back in the future.

10/10 Excellent

Scott

It was as expected. Came to see Miss Jackson overnight and was not disappointed in either one! I will do this again.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 10, 2024
Scott, what a delight to read your review! We're thrilled that the Pagoda Hotel lived up to your expectations and that both your visit to see Miss Jackson and your stay were enjoyable. Knowing that you would return is the best compliment we can receive. We can't wait to welcome you back for another visit in the future!

8/10 Good

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
I’d definitely recommend!
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 8, 2024
Casey, it's delightful to hear that you would highly recommend Pagoda Hotel! We truly appreciate your support and hope to welcome you back soon.

10/10 Excellent

Antonette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Safe convenience
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
Antonette, your kind comments are greatly appreciated. Everyone here at the Pagoda Hotel is delighted to hear that you had a comfortable and worry-free stay. It's always our goal to make our guests feel safe and at ease. We hope to have the opportunity to welcome you back soon.

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast restaurant staff is always friendly and accommodating. Convenient place to stay for hospital visits.
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 1, 2024
Mark, it's delightful to hear your positive remarks about the Pagoda Hotel, particularly the friendliness and right-at-home service provided by our dining team. We're also glad you found our location ideally suited for hospital visits. Your satisfaction is paramount to us, and we look forward to seeing you again soon.

10/10 Excellent

Alik

Liked: Cleanliness, staff & service, property conditions & facilities
the place or hotel is closed to convenient stores and shopping stores like Ross, Wall mart, and Macdonald
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 29, 2024
Alik, it's fantastic to hear you found the Pagoda Hotel's location convenient for your shopping needs. Our proximity to local stores is indeed a benefit many guests enjoy. We hope to have the opportunity to welcome you back soon.

6/10 Okay

yu

Like koi pond and breakfast. Didn't like glossy paint of Room door.
Stayed 7 nights in Feb 2024
Response from Customer Service on Feb 26, 2024
Yu, we appreciate your balanced feedback regarding your stay. It's great to hear that elements like the koi pond and our breakfast offering added value to your experience. Regarding the paint finish of the room door, we certainly take all guest feedback into account and will address this detail. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Emely

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn’t clean the whole week we were there
Stayed 6 nights in Jan 2024
Response from Customer Service on Feb 26, 2024
Emely, we regret to hear about the concerns regarding the renewal of your room during your stay. Cleanliness is a top priority and we typically conduct routine cleaning to ensure guests' comfort. It sounds like we may not have met those standards this time. We appreciate your feedback as it helps us improve our services. Thank you for sharing your experience.

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the breakfast place ! They gave us 5$ coupon so each day our breakfast for 2 adults was no more than 15$ with add ons. Really safe and enjoyable stay!
Stayed 5 nights in Feb 2024
Response from Customer Service on Feb 26, 2024
Priscilla, it's delightful to hear that you found great value and safety during your stay at Pagoda Hotel. Our team members are thrilled to learn that the breakfast options enhanced your experience. We're pleased that you found our coupon offer beneficial. Your feedback brings joy to our colleagues, and we all look forward to your return visit.

8/10 Good

Alex

Traveled with partner
Liked: Staff & service
The check in clerk was very polite and helpful.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 25, 2024
Alex, it's delightful to hear such positive feedback about your check-in experience at Pagoda Hotel. We're glad our front desk team member was able to provide excellent service, making your visit more enjoyable. Looking forward to welcoming you back in the future.

4/10 Poor

Carlos

Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 20, 2024
Carlos, thank you for sharing your rating. It appears that your experience didn't meet your expectations. We're keen to understand more so we can continuously improve. We do hope you'll give us the chance to better serve you in the future.

8/10 Good

Edwin

Stayed 5 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Thank you for this lovely rating, Edwin!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Pagoda Hotel. We'd like to share an even better experience with you soon.

2/10 Terrible

Erica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not properly cleaned
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 15, 2024
Erica, it's disappointing to hear that your stay didn't meet your expectations with respect to cleanliness. We are ordinarily praised for our rigorous cleanliness standards. It's regrettable that your experience seemed to have deviated from this. We take such feedback very seriously and promise to address it with the appropriate team to ensure improvements. We hope for another chance to better serve you in the future.

6/10 Okay

Nicole, San Diego

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 15, 2024
Nicole, thank you for taking the time to rate your stay. We understand that you may have some feedback or suggestions to help us improve. We'd love to hear from you, as your insights are valuable for the progression of our services. We hope that you choose to stay with us again in the future.

10/10 Excellent

CHRISTINE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sorabol Korean restaurant! Location is walkable to mall, beach, great restaurants and entertainment, and it's more affordable and more local than anywhere else.
Stayed 7 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Christine, we're thrilled to hear that you loved our in-house Sorabol Korean restaurant and enjoyed the local accessibility of Pagoda Hotel to malls, the beach, and fantastic dining opportunities. Your mention of the hotel's affordablility and local appeal truly warms our hearts. We greatly look forward to welcoming you back in the future!

10/10 Excellent

Patrick

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 20, 2024
Patrick, thank you for your splendid Expedia review. We're thrilled to know you had a great stay at Pagoda Hotel. Our team appreciates your feedback and we hope to welcome you back soon for another exceptional experience.

2/10 Terrible

Theresa, Sacramento

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has roaches and bed bugs!
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 7, 2024
Theresa, we regret to hear about your experiences concerning cleanliness and hygiene in your room. This is not indicative of our usual standards. Please be assured, we have rigorous housekeeping protocols in place aimed at maintaining a clean and comfortable environment for our guests. Thank you for your feedback, we will certainly take it into account as we continuously strive to improve.

2/10 Terrible

Jovina

Traveled with family
Disliked: Staff & service, property conditions & facilities
It was fine but for the amount I paid for one night and parking wasn’t included blew my mind. 300.00 total from 4-11am isn’t worth it again. Good luck to the future of this property. Plus I’m from a neighboring island and kamaina rates didn’t mater. Not even advice on where to park for free.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 5, 2024
Jovina, thank you for sharing your thoughts. It's regrettable to hear that you found the value for money didn't meet your expectations. We always aim to provide a high standard of service for every guest and it's disappointing to hear that you did not feel you received this. Your concerns about parking and rates have been heard, and we appreciate your feedback as we continue to strive for improvement. We hope for another opportunity to better meet your expectations in the future.

10/10 Excellent

Lowel

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 20, 2024
Thank you for the fantastic rating, Lowel!It's outstanding you had such a wonderful experience at Pagoda Hotel. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 30, 2024
Dawn, we're thrilled to hear that your stay at Pagoda Hotel lived up to your expectations. Your high ratings are greatly appreciated. Our entire team looks forward to your next visit. Safe travels until then!

2/10 Terrible

April

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The beds were worn out, No Aloha, hidden fees.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 29, 2024
We appreciate the feedback, April.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

4/10 Poor

ikan

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This is a very dated property, the street noise statrs 4am each day with garbage track backups up alarm. There is nothing good as a resort but there still a resort charge with another $31 daily parking fee. The breakfast is not worth the money. However, the location is good, walking to mall and beach just minutes away. Staff is very slow both checking in and out. It took more than 15 minutes to figuring out my parking fee.
Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 29, 2024
Ikan, we appreciate your feedback. We're sorry to hear that certain aspects of your stay did not meet your expectations, such as the external noise and the perceived value for money. However, it's good to hear that you found our location advantageous, with nearby amenities such as the mall and beach. We also acknowledge your concerns regarding the efficiency of our team members at check-in and check-out. Please know that we are constantly striving to improve our guest experience. We hope to have another opportunity to serve you better in the future.

6/10 Okay

Scott

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 29, 2024
We appreciate you leaving your feedback with us, Scott.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

Mechie ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 28, 2024
Thank you for the 5 out of 5 rating, Mechie!We're thrilled to see how much you enjoyed staying at Pagoda Hotel. We look forward to hosting you again in the near future! Thank you again for sharing.

8/10 Good

Warren, Edmonds

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older property in a great location. They have a unique $5 breakfast menu with several choices for people who stay a week like us. You could have a different breakfast every morning. The parking can be difficult at times. We would return to the Pagoda.
Stayed 7 nights in Jan 2024
Response from Customer Service on Jan 25, 2024
Warren, we appreciate your kind words and are glad to hear that you enjoyed our distinctive breakfast offerings and excellent location at Pagoda Hotel. We acknowledge your comment about the parking situation and continually strive to improve upon this. We're delighted to hear we'll have the pleasure of welcoming you back in the future.

6/10 Okay

Ikaika

Disliked: Staff & service
Yup
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 25, 2024
Ikaika, thank you for your brief feedback. If there are any specifics you'd like to share to help us improve, please do not hesitate to let us know. We hope to accommodate you again in the future.

10/10 Excellent

Hulita

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 22, 2024
Hulita, it's a joy to hear you had a wonderful experience at Pagoda Hotel. Your high rating is invaluable and serves as motivation for our team members to deliver consistently good service. We look forward to hosting you again in the near future.

6/10 Okay

Christopher

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Outdated, old carpets, sticky too. Surprisingly the bed was clean and comfortable.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 22, 2024
Christopher, we appreciate you taking the time to share your experience. We're glad to know you found the bed clean and comfortable. Your remarks about the overall look and feel of the hotel are noted and we're continuously working on updates. Your feedback helps us improve for all future guests. Thank you.

4/10 Poor

Hunter

Stayed 3 nights in Jan 2024
Response from Customer Service on Feb 11, 2024
Hunter, it's evident that your stay at our hotel didn't meet your expectations. We value your feedback and we're committed to improvement. We'd be grateful if you could provide more detailed feedback, so we can address the areas where we fell short.

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 19, 2024
It's always wonderful to receive positive feedback. At Pagoda Hotel, we're committed to enhancing the guest experience and it appears our efforts made a positive impact on your stay. Thank you for taking the time to rate us. We look forward to welcoming you back in the future.

8/10 Good

Kananionapua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 17, 2024
Kananionapua, thank you for your rating! Pagoda Hotel greatly appreciates your feedback. We're striving to make each stay better than the previous one and we're hoping to welcome you back soon for an even more delightful experience.

6/10 Okay

Susan

Traveled with partner
Liked: Cleanliness, amenities
The breakfast was superb. The selections and the service were excellent. The total stay was a good value.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 17, 2024
Susan, it's great to hear that you appreciated our expansive breakfast selection and excellent service during your stay. We strive to offer an exceptional experience that also delivers good value. Your feedback is important to us, and we hope to welcome you back to Pagoda Hotel.

10/10 Excellent

Bounyadeth

Traveled with group, Traveled with family
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 17, 2024
Thanks for the fantastic rating, Bounyadeth!It's outstanding we could exceed your expectations during your stay at Pagoda Hotel. We're all looking forward to your next stay with us.

8/10 Good

Leonard

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall, not bad.The room rate plus $33 are a bit $$$ if you ask me. They clean the room every 4 days. The services are not there. We always at the front desk every night asking for what we need. Parking fee for the guest should be less than $29 . I guess you got what you pay.
Stayed 13 nights in Dec 2023
Response from Customer Service on Jan 16, 2024
Leonard, it's pleasing to see that your stay at Pagoda Hotel was generally satisfactory. Your remarks regarding the room services and parking fees are taken note of. Our team is constantly working to balance top-notch services with competitive rates. We appreciate your constructive feedback and it will certainly be taken into account as we seek to enhance our guest experience. We sincerely hope to welcome you back in the future.

2/10 Terrible

AyeAye

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 16, 2024
AyeAye, it's disheartening to see that your experiences didn't live up to expectations. We're determined to enhance all aspects of our service, as we strive to provide a more positive experience for all guests and we hope to get the opportunity to serve you better in the future.

10/10 Excellent

Phillip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it is next to Wal-Mart, Ala Moana and close to a lot of eateries. The Breakfast was on point, always love getting Fried Rice and Portuguese sausage in the morning, Breakfast of Champions! All together no complaints and the staff is always super friendly
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Phillip, thank you for your wonderful feedback. It pleases us to know you found the proximity of Pagoda Hotel to popular spots in the area convenient and our breakfast satisfying. It's also great to hear you appreciated the friendliness of our team members. We look forward to seeing you again on your next visit.

10/10 Excellent

Ignatus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Ignatus, it's fantastic to hear that you had such a positive experience at the Pagoda Hotel. We appreciate your top-notch rating and hope to welcome you back on your next visit. Thank you for choosing to stay with us!

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good
The location was okay. If you're looking for a place to stay that's not too far from the downtown business , this is a great place. The room was spacious , clean and quiet.The staff was friendly and helpful.The breakfast was great for a low price. My only hang up is that the hotel rooms need a tune up very badly. For the price I paid , I expected a more modern room . It felt like I was in a cheap hotel. Please update the rooms on things like decor and televisions. There was a PlayStation 2 in the room to play DVDs on. I didn't know people still used DVDS. Other than that, pretty good stay.
Stayed 5 nights in Dec 2023
Response from Customer Service on Jan 11, 2024
Trevor, it's good to hear that the location, spaciousness, and cleanliness of Pagoda Hotel met your needs. We're also glad that our team members were helpful and that you enjoyed the breakfast. Regarding the decor and technology in our rooms, we're continually striving to improve our guests' experiences, so we appreciate your feedback. We're sorry you found the rooms outdated, and we will certainly consider your suggestion for more contemporary rooms. Although some guests enjoy the vintage charm of our DVD player, we understand it's not for everyone. Thank you for staying with us and providing your insights.