Ratings based on 1,461 Verified Reviews

3.2 out of 5
68% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Hawai'i

Okay for what it was...shoulder shrug.

Posted Oct 5, 2017
It took forever before someone finally helped me at the front desk. Then I was bombarded with a hotel deposit that takes 7 business days to be returned if you used a card. Paying the deposit was not an issue, it was being caught off guard that irked me. There was no visible notation about it nor was there anything in my confirmation either. Everything else was okay. I guess. For what it was, you got decent. If this hotel was the only option, I guess you'll be alright.
Comment from Hotel Management
Oct 10, 2017 by Paul Dun, Hotel Management
Aloha and thank you for sharing a review. I apologize for the inconvenience you experienced at check-in. This is not the friendly aloha spirit and excellent service that we are accustomed to providing our guests. Our deposit policy is disclosed at the time of booking and usually repeated at check-in. I apologize if this was not your experience and appreciate your feedback regarding further disclosure with your reservation confirmation. I will share your comments with our leadership tea for careful consideration and improvement. We hope to have another opportunity to welcome you for a more enjoyable stay in the future. Mahalo.
3 out of 5
Recommended
for Everyone
by A verified traveler from Maui

Away from Waikiki

Posted Oct 3, 2017
Pros: It's really close to Don Quiote and there are many food and shopping places very close by, even walking distance.
Cons: Alarm clock worked BUT buttons were sticky so it took me a while to set alarm. Need outlets available at night stand for charging cellphones/tablets.
Location: Location is the very reason I booked at this hotel. Nice to see variety of places to eat. Sushi place near by was really good.
It's been years since I stayed at Pagoda. It is an older hotel, definitely not a 5 star hotel but I like that its is not in the heart of Waikiki. Easy in and out. The rooms are outdated, bathroom is old, carpet is old. Love that the beds do not have those comforters that we all know doesn't get washed often at any hotel. The staff was nice, friendly and helpful.
2 out of 5
by A verified traveler from Calif

Liked the restaurant.

Posted Sep 28, 2017
Needs to be updated. Shower did not work, but maintenance did come right away to fix. Noise from others around was loud.
Comment from Hotel Management
Sep 29, 2017 by Paul Dun, Hotel Management
Aloha Polly and thank you for sharing your review. I am happy that you liked our delicious dining options but sad to hear that other aspects of your stay were less than exceptional. I sincerely apologize for the inconvenience you experienced with the shower and that you were disturbed by outside noise. Your feedback is appreciated and will be shared with our leadership team for careful consideration and improvement. We hope to have another opportunity to welcome you for a more enjoyable stay in the future. Mahalo.
2 out of 5
by A verified traveler from honolulu

Run down, noisy doors, AC broken

Posted Sep 5, 2017
I loved the staff. They were the best part of my trip. The room itself was very outdated. The bathroom shower head was extremely clogged. It had a lot of calcium and lime build up. The carpet was disgusting. The bed although it was clean, it was very uncomfortable. I'm not expecting a tempurapedic mattress, but perhaps something other than a lumpy mattress. The AC sounded like it was on its last leg and it couldn't get the room cooled down. The doors were really noisy. I could hear ever door open or close on my floor. I woke up from sleep each time someone would leave their room.
Comment from Hotel Management
Sep 8, 2017 by Paul Dun, Hotel Management
Aloha Kealahi and thank you for sharing your review. I am happy that our friendly staff made your stay more enjoyable but sad to hear that other aspects of your visit were less than exceptional and that the room was not as updated as you had hoped. I apologize for the inconvenience you experienced with the shower and A/C. This is not the standard of cleanliness and quality we are accustomed to providing our guests. Your comfort is important to us and we appreciate your feedback regarding the bed mattress and the noise disturbances. Your comments will help us to improve the guest experience and will be shared with our leadership team for careful consideration. We hope to have another opportunity to welcome you for a more enjoyable stay in the future. Mahalo.
4 out of 5
Recommended
for Everyone
by A verified traveler

Shuttle was unreliable

Posted Jul 25, 2017
The hotel was good. It was a bit loud on the street outside. The staff was very good! The Waikiki shuttle was very frustrating. We found the website to be inaccurate and unreliable and it would all of a sudden change courses and times. We missed one because we were In the wrong place at the hotel, resulting in a 30 minute walk home.
Comment from Hotel Management
Jul 28, 2017 by Karen, Hotel Management
Aloha, Thanks for taking the time to comment about the shuttle. We apologize for your inconvenience. We will address your comments with the shuttle company and management. Mahalo
4 out of 5
by mark m.

Posted Jul 17, 2017 on Hotels
Although the hotel is old, it is close to many shopping and dining choices. The parking is reasonable and plentiful. For our purposes, it was more than adequate.
Comment from Hotel Management
Jul 21, 2017
Mahalo for your recent stay. Our location is one of our prime assets! Aloha
5 out of 5
by Gladys

Posted Jul 14, 2017 on Hotels
Comment from Hotel Management
Jul 21, 2017
Aloha, Delighted you enjoyed your time with us! We look forward to welcoming you back soon! Mahalo
5 out of 5
by Lucas

Good Hotel !!

Posted Jul 6, 2017 on Hotels
Nice hotel excellent location !!
Comment from Hotel Management
Jul 21, 2017
Aloha, Thank you for your recent stay...we are close to everything...shopping, eateries, businesses and attractions...did you check out our koi pond? Mahalo
5 out of 5
by A verified traveler

Posted Jul 5, 2017 on Hotels
Comment from Hotel Management
Jul 7, 2017
Aloha, Thank you for your recent stay! Hope your stay was memorable!! Mahalo
4 out of 5
Recommended
for Everyone
by A verified traveler

just an overnight stop this time. check-in was ok.

Posted Jul 1, 2017
Pros: everything except hotel demand for deposit.
Cons: do not ask for deposit that is released after seven days.
Location: no comment
not long enough stay to rate. no other comments. Hotel demands a deposit on room although fully paid by credit card. Expedia booking was charged as well as a separate booking.
Comment from Hotel Management
Jul 7, 2017 by Karen, Hotel Management
Aloha, Thank you for your recent stay. All hotels require a security deposit on check in and the hold is released immediately upon check out. Regretfully, the processing procedure may take longer for some banks....our apology if this created an inconvenience.