- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location... looks like they are updating. I would stay again
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Located in Honolulu's Waikiki neighborhood, White Sands Hotel is in the city center and near the beach. Neal S. Blaisdell Center and Hawaii Theater are cultural highlights, and travelers looking to shop may want to visit Royal Hawaiian Center and Ala Moana Center. Honolulu Zoo and Waikiki Aquarium are not to be missed.
This hotel was not clean, there were roaches crawling around, we did not receive clean sheets. And they did not have any extra sheets to give us. They say that there is a 170 resort fee, but then say they’re charging you a 200 deposit on top of the 172 which they do not mention The $200 deposit fee. They told me the fee was going to be given back to me but they gave me complications and charge my card $200 fee and then when I went to check out they wouldn’t give it back to me because they said that I didn’t have enough money on my card to get charged the $172 and I explain to them that my card should not be charged $172 because the person that charge my card a $200 deposit fee said they would just take the one $172 out the $200 deposit fee and I will just get the rest of the change. This hotel was not clean, there was a friendly staff but I did not appreciate how unclean and unsanitary The hotel locked. the pictures of the hotel did not look like the actual hotel. I am paying $932 to be in this hotel plus the $172 resort fee which was not a resort. The access to the resort had a very limited list of things you can do. I shouldn’t be charged $172 to A limited list of a resort