The day we arrived, the internet was down in the whole town and we were not able to check in right away, but that was totally out of their control! Despite the setback, Tina and William were beyond lovely and accommodating, helping us access the pool, treating our children with unbelievable kindness, and offering regular updates. Eventually, we were able to check in virtually and were immediately able to get keys. Sometimes, life happens, you know? But the people at this hotel are professional and so very kind, and the accommodations were great. I will ABSOLUTELY stay here again.