Ratings based on 735 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Need to have House Keeping 24 hrsPosted Jul 16, 2017
Pros: Nice room
Cons: The customers should be told that they are charged for parking.
Location: Great location
When we arrived the rooms were being cleaned on our floor. There was a bag of popcorn all over the floor. When we left later the popcorn bag was picked up but the popcorn was still on the floor and was still there when we checked out the next morning. The elevator had a lot of chips on the ground. The hotel needs a better house keeping staff. Room service trays left in the hall over night. With all the food left everywhere it could cause a bug and rodent problem
for Everyoneby A verified traveler from Louisiana
Stay here at least once a yearPosted Jul 10, 2017
Love the convenience of this hotel. The rooms are well taken care of and updated. The location is convenient and in a safe location. The hotel staff are friendly. The only issue I had with this visit was during check in. It appeared that work was being done to the upper level parking area. This eliminated the availability of self parking on the upper level. When I checked in I paid for valet parking to avoid dealing with it. However, when I returned to my vehicle no one had offered to park my car yet. After another 10 minutes passed I decided to self park. A gentleman at that moment offered to park my car which I refused but he was very kind in making sure my bags got to my room. The hotel was very busy on this particular evening and I know they'll meet my expectations next time.
for Everyoneby A verified traveler
Nice hotel convenient to shopping and dining.Posted Jul 8, 2017
Only had 1 towel in room (2 adults for reservation). Also could not get room cool enough.
for Everyoneby A verified traveler from Alabama
Wonderful Hotel for Shopping TripPosted Jul 2, 2017
The room at this hotel was wonderful! I was visiting Birmingham to shop with my mom. It was so nice to have a place to rest after a long day of shopping. The room was clean and quiet. The staff was very friendly and helpful. I will definitely stay again!
by A verified traveler from las vegas
Posted Jun 7, 2017
Extremely filthy!!! carpets were black furniture beyond dusty and smeared filth.. shower n bathroom has scum. Horrible experience. Parking gates didn't work. Very inconvient. Will not stay or recommend. This location gives the Hyatt a terrible name! Very disappointed.
for Everyoneby A verified traveler from Minnesota
Nice hotel close to our eventPosted Jun 6, 2017
Pros: Good location, clean, nice pool area and the food was good.
Cons: At check out time there was quite a line with only 1 staff person working. She did her best to get us in and out but it would be nice to have help
We came to AL from MN for a wedding. We enjoyed our stay, but beware there is a $12 parking fee every day. For 4 nights that added up to an unexpected cost that was not clear on the web site. When doing price comparisons that is not disclosed.
for Everyoneby A verified traveler from atlanta
Extremely nice hotel!Posted Jun 5, 2017
Excellent customer service in every aspect. From check-in, parking valet staff and food service staff everyone was friendly and made you feel welcome. Fabulous complimentary breakfast buffet. Room was clean and bed comfortable. Gym and pool available. Nice location with upscale mall on site. A plus! I wouldn't hesitate to stay there again
for Everyoneby A verified traveler from H
Nice hotel close to my meeting.Posted Jun 2, 2017
My experience was all very pleasant. The staff members were very accommodating and helpful.
for Everyoneby A verified traveler
Top notch. Exceeded our expectations in all ways.Posted May 7, 2017
Beautiful, well located and clean hotel with all the amenities of a 5-star hotel! We came in for a graduation at the University of Alabama, and had a memorable time. The commute was only 45 minutes and traffic was perfect. A great weekend for sure.
for Everyoneby A verified traveler from Huntsville
Close to shopping, clean, nice nice nice nice nicePosted May 2, 2017
Staff very accommodating and friendly nice nice nice nice