Worst hotel in Hope Arkansas
Posted Jul 8, 2014
This hotel is the worst I've been to in a long time. The outside is not appealing. As we walked in the side entrance, it felt old and ran down. We immediately smelt cigarette smoke in the hallway. We requested a non smoking room only to smell smoke as we walked into the room. The room also had a bad musky smell. We looked around the room and seen roaches crawling on the bed sheets and also in the bathroom tub and sink. Who wants to sleep in a hotel that has roaches crawling all around? Ridiculous to have roaches, any bug for that matter, to be in a hotel room. We immediately decided not to stay and went back to the front desk. The staff acted as if it was normal to have bugs in the rooms. They offered another room but said it had no air. Who wants to stay in a room with no air? Why even offer another room if its not up to standards? We told them we were not staying in this hotel and asked for a refund. They told us to leave and call expedia for the refund and have them call the hotel. We weren't going anywhere until we knew we were going to get a refund for this ridiculous situation. After almost an hour on the phone, the hotel was finally called and the staff told expedia they would refund the money. All the staff acted as if we were overreacting. They were all foreigners and was hard to understand them. We will never attempt to stay at a Days Inn again. We ended up getting a room at Hampton and it was a night and day difference.