Ratings based on 221 Verified Reviews

3.3 out of 5
63% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Sydney, Australia

Don't stay here

Posted Sep 14, 2017
Check In was the worst possible welcome to this hotel, the lady clearly smokes at reception... the whole foyer area stank of cigarettes- it was disgusting I could smell the cigarette smoke all the way down the hallway and into my room... so much for a non smoking room. Staff were disinterested and we were not made to feel welcome at all. Plenty of other places to stay in Hope, forget this place people
2 out of 5
by A verified traveler

Posted Aug 30, 2017
Ok place to stay overnight. Hallways Smell of smoke and very noisy. The managers dog could be heard frequently barking throughout the stay. Friendly upon check in however the manager was extremely unfriendly upon check out. No thank you, have a safe trip or goodbye.
Comment from Hotel Management
Sep 1, 2017 by Manager, Hotel Management
Hi there, Thanks for your feedback. Our rooms are all non-smoking, however, the property itself is not smoke-free, and guests are able to smoke on the patio near the front of the property. Perhaps that is what you noticed. Although we have no control over what time guests access their rooms, we do enforce quiet hours after 10pm, and road noise is extremely rare after 9pm.
3 out of 5
by A verified traveler

Great staff

Posted Aug 27, 2017
The hotel is clean and safe and about what we expected for the price. The woman working the front desk was great, there was a fee discrepancy between the price confirmed by Expedia and the hotel itself, she sorted it out while we unpacked in the room, no hassle or attitude at all. Really professional, strong customer service skills.
Comment from Hotel Management
Sep 1, 2017 by Manager, Hotel Management
Hi Tanyss, Thank-you for your comments; our staff members pride ourselves on professionalism and our ability to provide excellent service to our guests! We are glad you enjoyed your stay and we appreciate your feedback :)
3 out of 5
by A verified traveler from Alberta

Probably the best in Hope but certainly no 5 -Star

Posted Aug 9, 2017
Pros: convenient location
Cons: quite noisy. We heard every movement from the room above us.
Location: Quaint little town with not much to do.
Very basic hotel. Dated but comfortable. Noisy at night since you could hear every move in the room above you.
Comment from Hotel Management
Aug 13, 2017 by Manager, Hotel Management
Hi there, We encourage guests who experience issues to call the front desk to resolve the matter. Unfortunately the noise problem was not communicated to the front desk in this case. Please feel free to communicate any concerns to the front desk staff, as that is the best way to solve things!
2 out of 5
by A verified traveler

Posted Aug 8, 2017
Extremely unfriendly front desk staff. For a non smoking establishment that's all I could smell.
Comment from Hotel Management
Aug 11, 2017 by Manager, Hotel Management
Hi there, Unfortunately our property is not "smoke free", however, ALL of our rooms are 100% non-smoking. In addition, our entire region has severe smoke from wildfires at this time and it is quite difficult to escape, both indoors and outdoors.
3 out of 5
by A verified traveler from Kitchener, Ontario

ok for one night

Posted May 2, 2017
Pros: very close to the highway
Cons: update appliances, replace the shower curtain (holes in it), remove the need to go through locked door to get to your room.
Location: just fast food nearby and gas stations. But many other motel choices.
location along my driving route is ok. hallways smell of cigarette smoke. check-in staff was stern and bordering on the unfriendly. Too much emphasis on security, making access to your room cumbersome, particularly when you have a number of bags to bring in.
Comment from Hotel Management
May 6, 2017 by gm, Hotel Management
Thankyou ...As is standard in most Motels ,new electronic door locks are required....any issues in the room should be brought to front desk where issues ,can be resolved
3 out of 5
by A verified traveler from Calgary, AB

Posted Apr 30, 2017
Pros: The swimming pool
The room was decent considering it was inexpensive, however furniture placement was off. The television was put near the door and not in front of the bed.The pool and Hot tub were great though!
Comment from Hotel Management
Apr 30, 2017 by GM , Hotel Management
Thankyou
2 out of 5
by A verified traveler

Posted Apr 24, 2017
Very dated Smells moldy Was told too busy for late check out however my vehicle was the only one in the parking lot
Comment from Hotel Management
Apr 28, 2017 by General Manager, Hotel Management
Thank you for your feedback. I apologize if you did not have a good experience with us. Please allow us the opportunity next time to accommodate you better at the property. Without proper communication, we cannot do our best to serve you. Please understand that there is a small window between checkout time (11am) to checkin time (2pm) for the next guests arriving. An empty parking lot at checkout doesn't mean we are not busy for the next guests arriving. In fact, an empty parking means everyone has checked out of the hotel already!
2 out of 5
by Rene

Pass on this hotel

Posted Apr 24, 2017 on Hotels
Our room was not clean. Our 2 beds were full of long black hair, the pillowcases were dirty. The front desk staff did move us to another room, after confirming with us that it wasn't lint we were seeing on the beds. Overall the rooms, just didn't feel clean. We will not be staying again.
Comment from Hotel Management
Apr 28, 2017
Thank you for your feedback. Once again, I would like to apologize for your experience with us. Please let us know if we can better accommodate you next time!
3 out of 5
by A verified traveler

Saunas closed.

Posted Apr 22, 2017
Dingy. Breakfast good but no where to sit. Pool nice. Room ok. Outside needs cleaned up.
Comment from Hotel Management
Apr 23, 2017 by GM, Hotel Management
Thankyou for your comments ..We have no sauna on site ..Pool and Hot Tub are available during posted hours ..The Breakfast area is small with seating ..The outside parking Lot was Just recently pressure washed and Cleaned .. Not sure where on site would be dingy