Exterior

Reviews of Holiday Inn Express Hopewell - Fort Lee Area, an IHG Hotel

2.5 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 232 out of 493 reviews" "
Rating 8 - Good. 144 out of 493 reviews" "
Rating 6 - Okay. 51 out of 493 reviews" "
Rating 4 - Poor. 34 out of 493 reviews" "
Rating 2 - Terrible. 32 out of 493 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jevonne

Stayed 3 nights in Feb 2024
Response from Manager on Apr 19, 2024
Hello Jevonne,We are thrilled to hear you had a wonderful stay with us! We look forward to welcoming you back again soon!

8/10 Good

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient for what we needed to do - comfortable - good breakfasts
Stayed 3 nights in Mar 2024
Response from Manager on Mar 29, 2024
Hello Greg,We are thrilled to hear that our location and amenities met your needs during your stay. It was our pleasure to provide you with a comfortable stay and delicious breakfast options. Should you have any future visits planned, we look forward to welcoming you back with the same level of convenience and comfort.

8/10 Good

Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service the breakfast was pretty good too
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Angel,We are delighted to hear that you enjoyed our breakfast offerings. Your satisfaction is our top priority, and we aim to provide exceptional service to all our guests. If you have any further feedback or would like to share more about your experience, please feel free to reach out to us.

10/10 Excellent

Sharol

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Ot qaa great
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Sharol,We appreciate you taking the time to share your feedback. Should you have any further comments or concerns, please feel free to reach out to our management team directly for further assistance. Thank you for choosing to stay with us.

8/10 Good

Lauri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Convenient location off the highway, room was clean & comfortable, staff were friendly Breakfast was great, many hot/cold options Cons: found a bug in the coffee maker which we informed housekeeping & the front desk about when we checked out The heat/air conditioning system is very loud/makes an annoying noise. Overall it was great for our one night stay on our way home from Disney, would stay here again
Stayed 1 night in Mar 2024
Response from Manager on Mar 5, 2024
Hello Lauri, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 Good

Ian

Liked: Property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Manager on Mar 5, 2024
Hello Ian,We are delighted to hear that you found our hotel to be nice. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable stay. Thank you for taking the time to share your experience with us.

10/10 Excellent

Aline

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Aline,We're thrilled to hear you had a fantastic stay with us! We hope to welcome you back soon for another memorable experience.

10/10 Excellent

Russell

Traveled with family
Very clean. Kind staff.
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Russell,We are pleased to hear that you found our hotel clean and our staff kind during your stay. We strive to provide a welcoming environment for all our guests. If you have any further feedback or need assistance, please do not hesitate to reach out to our management team.

10/10 Excellent

Aryianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all wonderful and polite and the was comfortable to stay in
Stayed 2 nights in Feb 2024
Response from Manager on Feb 17, 2024
Hello Aryianna,Thank you for your kind words! We're thrilled to hear that our staff provided excellent service and that you found your stay comfortable. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Eloisa

Stayed 3 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello Eloisa,We are thrilled to hear that you had a wonderful experience during your stay with us! If there is anything else we can do to make your next visit even more enjoyable, please do not hesitate to contact us. We look forward to welcoming you back soon!

8/10 Good

Terrance

Business traveler
Liked: Cleanliness, staff & service, amenities
Breakfast was good
Stayed 10 nights in Jan 2024
Response from Manager on Feb 10, 2024
Hello Terrance,Thank you for your positive feedback on our breakfast offerings. We strive to provide a satisfying dining experience for all our guests and are delighted to hear that you enjoyed it. We appreciate your patronage and hope to welcome you back on your next visit.

8/10 Good

Leroy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adequate
Stayed 3 nights in Jan 2024
Response from Manager on Feb 1, 2024
Hello Leroy,Thank you for sharing your feedback with us. We appreciate hearing about your experience at our hotel. If there is anything specific you would like us to know or address, please feel free to contact our management team directly.

6/10 Okay

karen

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Jan 16, 2024
Hello karen, Thank you for choosing our hotel for your recent stay. We appreciate you taking the time to rate your experience. If there is anything specific you would like to share about your stay, please don't hesitate to reach out to us directly. We value your feedback and look forward to welcoming you back in the future.

8/10 Good

Steven

Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello Steven,We appreciate you choosing our hotel for your stay. We are glad to hear that you had a positive experience. If there is anything specific you would like to share with us about your stay, please don't hesitate to reach out to us directly. We hope to welcome you back in the future.

10/10 Excellent

Viswanathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Viswanathan,We are thrilled to hear that you had a wonderful stay with us! We strive to provide exceptional experiences to all our guests. If you have any specific feedback you'd like to share, we encourage you to reach out to us directly. We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

Casaundra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Casaundra,Thank you for choosing our hotel for your stay. We're delighted to hear that you had a wonderful experience with us. We always strive to provide exceptional service and create memorable stays for our guests. If you have any further feedback or need assistance in the future, please feel free to reach out to us. We hope to welcome you back soon for another fantastic visit.

10/10 Excellent

Curtis

Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Curtis,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. Should you have any further comments or feedback, please don't hesitate to reach out to our hotel directly. We look forward to welcoming you back in the future!

10/10 Excellent

Kevin J

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Kevin J,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on Dec 16, 2023
Dear Guest,We are delighted to hear that you had a fantastic experience during your stay with us! We appreciate your kind rating and hope to welcome you back again soon for another outstanding stay.

8/10 Good

Juliet

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 12, 2023
Hello Juliet,We're glad to hear that you had a positive experience during your stay with us! If you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another great stay at our hotel!

10/10 Excellent

Gabriela

Stayed 1 night in Nov 2023
Response from Manager on Dec 30, 2023
Hello Gabriela,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or suggestions, please feel free to reach out to us. We hope to welcome you back in the future.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a super cute little weekend get away :) I was there for military stuff, and it was just far enough from the base to where I got there in time and that I didn’t hear the flag horns go off, I also LOVED THAT ITS ACROSS THE STREET FROM WAWA I pretty much live at Wawa. So that was a hugeeeee bonus. The only thing I was sad about was the Netflix didn’t work on my tv :( but other than that EVERYTHING was perfect ♥️
Stayed 2 nights in Dec 2023
Response from Manager on Dec 7, 2023
Hello Elizabeth,Thank you for choosing to stay with us during your weekend getaway. We're glad to hear that our location was convenient for your military activities and that you enjoyed the proximity to Wawa. We apologize for any inconvenience you experienced with the Netflix connectivity. Your feedback will be shared with our team for further advancement. We hope to have the opportunity to welcome you back in the future for another great stay.

10/10 Excellent

Leroy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Manager on Dec 13, 2023
Hello Leroy,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a perfect experience with us. We truly appreciate your support and hope to have the chance to welcome you back in the future for another exceptional stay.

10/10 Excellent

Melody

Traveled with pets, Traveled with family
We have stayed here several times. Our fur baby is accepted here. Mary at the front desk is amazing and took great care of us!! Very helpful and friendly! We will come back!!
Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Hello Melody,Thank you for being a loyal guest and choosing our hotel for your stay. We're delighted to hear that Mary provided exceptional service at the front desk and took great care of you. Our team always aims to be helpful and friendly to ensure a memorable stay. We look forward to welcoming you back again soon.

10/10 Excellent

Enette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Enette,We are delighted to hear that you had a wonderful stay at our hotel! We strive to provide exceptional service and a comfortable experience for all our guests. If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice. Place was clean. Only comment - bathroom door would not shut completely
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Alicia,Thank you for your feedback regarding the bathroom door. We apologize for any inconvenience this may have caused during your stay. We appreciate your kind words about our room and cleanliness. Your feedback is valuable to us and will be shared with our team for improvement.

10/10 Excellent

Marco J

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe clean and was not disturbed during my stay here
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Marco J,Thank you for sharing your positive experience with us. We're glad to hear that you found our hotel to be safe, clean, and peaceful during your stay. Guest satisfaction is our top priority, and we appreciate your feedback. We hope to welcome you back in the future for another enjoyable visit.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 11, 2023
Hello Deborah,Thank you for your outstanding rating! We're thrilled to hear that you had such a remarkable experience during your stay with us. Our team works hard to provide exceptional service, and your feedback is truly appreciated. We look forward to welcoming you back in the future for another exceptional stay.

10/10 Excellent

Jayme

Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Jayme,We truly appreciate your perfect5 rating! We're delighted to hear that you had a wonderful stay with us. We hope to welcome you back soon for another fantastic experience.

8/10 Good

Chad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great but only complaint is booked for two beds and only had one.
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello Chad,Apologies for the inconvenience caused. We appreciate your feedback and will ensure that your requests are met in the future. Thank you for choosing our property.

10/10 Excellent

Kellie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 5, 2023
Hello Kellie,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel I enjoyed my stay!
Stayed 2 nights in Sep 2023
Response from Manager on Sep 23, 2023
Hello Ana,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Manager on Sep 22, 2023
Hello Cynthia,Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 Okay

Shaquise

Traveled with partner
It was great just a couple inconveniences and things with it but I’ll stay again if I’m the area
Stayed 1 night in Sep 2023
Response from Manager on Sep 19, 2023
Hello Shaquise ,I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Portia

Stayed 1 night in Sep 2023
Response from Manager on Oct 10, 2023
Hello Portia, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities
Very convenient location, close to gas & restaurants! Only 5 miles from I-95. Hotel was generally clean. Room spacious and clean but bad stains in the carpet , in my particular room. Staff friendly.
Stayed 1 night in Sep 2023
Response from Manager on Nov 1, 2023
Hello Carolyn, Thank you for choosing our hotel and sharing your experience. We're delighted to know that you found our location convenient and our staff friendly. We appreciate your feedback regarding the carpet stains and will address this with our housekeeping team. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Was just an overnight but exceeded expectations
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Valerie,We can't thank you enough for sharing your feedback with regards to our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

6/10 Okay

Heidi

Liked: Cleanliness
Response from Manager on Aug 26, 2023
Hello Heidi, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 Terrible

Chyna

Stayed 1 night in Aug 2023
Response from Manager on Sep 10, 2023
Hello Chyna,Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 Poor

charles

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Manager on Aug 19, 2023
Hello charles,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Terrible

Rasheeva

Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello Rasheeva,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 Terrible

Collin

Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello Collin,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

stephen grissett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Jul 2023
Response from Manager on Aug 4, 2023
Hello stephen grissett,Thank you for taking the time to share your comments regarding our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

4/10 Poor

Felecia

Liked: Staff & service
Disliked: Cleanliness
My room was not cleaned when I checked in and I have pictures to prove it. I didn’t like that there was no manager on Duty the whole weekend that I was there and I did not speak with one about my issues Sad. The lady at the front desk said I would leave a note about my complaints and someone would call me I haven’t received a call back yet I checked out on July 30 it’s now August the 1 I’m so disappointed ☹️ with this hotel.
Stayed 2 nights in Jul 2023
Response from Manager on Aug 3, 2023
Hello Felecia, It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

10/10 Excellent

Michelle

Stayed 1 night in Jul 2023
Response from Manager on Aug 19, 2023
Hello Michelle,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

2/10 Terrible

Ron

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Roach in room. Mold on shower. Room phone did not work. Paper thin walls could hear talking next door. The pleasant woman at the desk moved us to a room without a roach.
Stayed 1 night in Jul 2023
Response from Manager on Jul 28, 2023
Hello Ron,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

10/10 Excellent

Allen

Stayed 1 night in Jul 2023
Response from Manager on Jul 26, 2023
Hello Allen,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Albert

Stayed 2 nights in Jul 2023
Response from Manager on Aug 13, 2023
Hello Albert,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

2/10 Terrible

James

Disliked: Staff & service
Stayed 3 nights in Jul 2023
Response from Manager on Jul 25, 2023
Hello James, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Elizabeth

Stayed 2 nights in Jul 2023
Response from Manager on Jul 23, 2023
Hello Elizabeth,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.