Ratings based on 96 Verified Reviews

4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2017
Pros: Everything I wish all my hotel stays were like this one
Location: Was there for a family reunion
Had a wonderful stay the staff was so helpful when a questions were ask and they were very friendly speaking to everyone they saw
5 out of 5
Recommended
for Everyone
by A verified traveler

Great quality hotel.

Posted Apr 2, 2017
Overall an excellent experience. Extremely clean room. Friendly staff. Good breakfast.
Comment from Hotel Management
Apr 4, 2017 by Ruthie, Hotel Management
Thank you so much for taking the time to tell others about our hotel. Our staff makes it their goal to make every guest stay the best it can be. Stay with us again the next time you are in the area, so you can enjoy the superior service we have become famous for.
1 out of 5
by A verified traveler from hopkinsville kentucky Comfort Suites

Rude profiler House Keeping Manager

Posted Mar 31, 2017
Tonya was rude accused me of smoking in the room , waited until middle of night to charge my card .. Lied and denied request to enter room.. Prior to that Ruth and Stephanie was very polite after card was declined until bank authorized transaction..i was overcharged more than reservation amount a few bucks
Comment from Hotel Management
Apr 2, 2017 by Ruthie, Hotel Management
Please allow me express my apology for the service you received while staying at our hotel. I can assure you this is not normal. Although we are a non-smoking property, it is usually handled in a more tactful manner. Please allow another chance to show you the top-notch service we have become famous for. R. Harmon Guest Services Director
4 out of 5
Recommended
for Couples
by A verified traveler from Minnesota

Posted Mar 27, 2017
Comfortable room for travelers, convenient, near good restaurants
5 out of 5
by Alan

Posted Mar 7, 2017 on Hotels
One night, comfortable, staff very nice; pretty good breakfast spread.
5 out of 5
Recommended
for Everyone
by A verified traveler from Rockford, MI

Excellent Accommodations, Quiet Stay

Posted Feb 28, 2017
Wonderful front desk staff at check-in, very cheery and friendly. When we said we were there to visit our son at Ft. Campbell, she asked us to thank him for his service. We thought that was very kind. The room was very large and clean, and provided us a very comfortable stay for the three nights we were there. The breakfast was standard, but tasty - except for the scrambled eggs which are obviously made from powdered eggs. We did not get a chance to get into the pool during our stay, but it looked nice, clean and maintained. I would highly recommend this hotel to anyone visiting Ft. Campbell. It's about a 20 minute drive from the base, but the prices were lower, the room availability better, and the location quieter.
Comment from Hotel Management
Mar 9, 2017 by R. Harmon, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Ruth Harmon Director of Guest Relations and Sales Comfort Suites, Hopkinsville
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Awesome Quite stay

Posted Feb 22, 2017
It's beautiful stay and the staff were very nice. it's a bit expensive specially for the breakfast.
Comment from Hotel Management
Mar 9, 2017 by R Harmon,Director of Guest Relations , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
5 out of 5
by Sara

Posted Feb 20, 2017 on Hotels
Comment from Hotel Management
Mar 7, 2017 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Ruth Harmon Director of Guest Relations and Sales Comfort Suites, Hopkinsville
5 out of 5
Recommended
for Everyone
by A verified traveler from Hoschton, ga

A great place to stop and rest!

Posted Feb 6, 2017
We visit Hopkinsville several times a year to visit family and this place is the best! The staff is awesome, the pool is warm, and our room is always ready and comfy! One of the few places where my family of 6 can fit in one room!!
Comment from Hotel Management
Mar 9, 2017 by R.Harmon, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4 out of 5
by douglas

This traveler left a rating score only Posted Jan 3, 2017 on Hotels