Standard Room, 1 King Bed | View from room

Reviews of Hotel No13

4 out of 5
Hotel No13
Torgalmenningen 13, Bergen

Reviews

9.2

Wonderful

Rating 10 - Excellent. 339 out of 548 reviews" "
Rating 8 - Good. 174 out of 548 reviews" "
Rating 6 - Okay. 26 out of 548 reviews" "
Rating 4 - Poor. 6 out of 548 reviews" "
Rating 2 - Terrible. 3 out of 548 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good location with friendly, helpful staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Jack Ethan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a few days. Staff were welcoming, room was clean and the perfect size. Everything was in walking distance and the breakfast had a wide choice of options, if I’m staying in Bergen again I’m staying at hotel no 13
Stayed 3 nights in Mar 2024

10/10 Excellent

Brian, Zionsville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very comfortable and unique boutique hotel right in the center of Bergen. Very convenient to the light rail station. The only issue was the fragrance used in the elevator was a bit overpowering and caused some irritation.
Stayed 1 night in Jan 2024
Response from Kris on Feb 4, 2024
Dear Brian,Thank you for your feedback! We're delighted you enjoyed the comfort and uniqueness of our hotel.We apologize for any inconvenience caused by the overpowering fragrance in the elevator. Please be assured that we take this seriously, and we will be adjusting the frequency of the fragrance to ensure a more pleasant experience for our guests.If your future plans bring you back, we'd love another opportunity to provide you with an improved and enjoyable stay.Best regards,

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel in the heart of the city. It was easy to walk to all of the sights in Bergen. Staff were very friendly and able to provide valuable information. Breakfast was excellent. I highly recommend this hotel
Stayed 3 nights in Nov 2023
Response from Kris on Feb 4, 2024
Dear Barbara,Thank you so much for taking the time to leave feedback. And, above all, thank you for choosing to stay with us.We are delighted that you had a positive experience during your time with us.We hope to welcome you back to Bergen soon and have the pleasure of hosting you at our hotel once again.On behalf of our entire team, we wish you a fantastic week.Warm regards,

8/10 Good

Stuart, Gravesend

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Broken toilet door
Stayed 1 night in Dec 2023
Response from kris on Feb 4, 2024
Dear Stuart,Thank you for your feedback! We're glad you had a satisfactory stay, despite the inconvenience with the broken toilet door.To ensure a smoother experience on your next visit, please feel free to contact us in advance. We'll make every effort to address any specific preferences or concerns you may have and ensure an improved stay.We look forward to the opportunity to welcome you back and provide an even better experience.Warmest regards,

10/10 Excellent

stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cute boutique hotel with interesting design and a cool lobby/bar area. front desk staff (Susanna!) was wonderful and helpful on our check in. nice fresh breakfast too!
Stayed 1 night in Nov 2023

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel so much. The staff were amazing. The room was spacious and warm. The beds comfortable. The breakfast worth the visit. And the location was excellent. I will be telling all my friends to stay here❤️❤️❤️
Stayed 3 nights in Nov 2023

10/10 Excellent

Janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent, from reception chef and cleaning staff always available ready and eager to assist, breakfast has to be the best in town
Stayed 1 night in Nov 2023
Response from Kris on Nov 12, 2023
Hello Janice,Thanks a bunch for the awesome 5/5-star review! Delighted to hear our team, from reception to kitchen and cleaning staff, made your stay special. Your love for our breakfast is the cherry on top!We'd love to welcome you back anytime.Cheers,Team No13

8/10 Good

Sheryl

Stayed 1 night in Oct 2023

10/10 Excellent

HEATHER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel to remember
Excellent location, just 2 blocks away from the waterfront and fairly central to everything. The hotel is on a traffic free road so was very quiet The room and particularly the shower were lovely. The breakfast buffet was impressive and had a wide range of foods and the staff were friendly and helpful.
Stayed 1 night in Aug 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary trip
Hotel was in fantastic location. Breakfast was fantastic. Friendly and informative. Made our anniversary special.
Stayed 3 nights in Sep 2023

10/10 Excellent

Jenny and Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great.
Stayed 2 nights in Sep 2023

10/10 Excellent

Janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were wonderful! Room was lovely. Breakfast was great. Many options
Stayed 1 night in Sep 2023
Response from Kristoffer on Sep 19, 2023
Hi Janice,Thank you so much for taking the time to leave feedback after your stay.It's incredibly rewarding to see that you had a great time here with us!It's especially exciting to see that we're scoring 5/5 across the board!We also appreciate your compliments to all the staff & Breakfast, and your message will be passed on to my colleagues who were on duty during your stay.We at No.13 are looking forward to having you as our guest again!Warms regards,

10/10 Excellent

Hamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of Hotel No13 is perfect, short walk to all attractions in Bergen, and just 5 minutes walk to Tram station from airport. I had a standard queen room which was a decent size with a large bathroom even bigger than many 4/5 star hotels in US. Very clean and very nice and friendly staff. Breakfast was excellent and much better than many other hotels in Europe. Before my stay, I was concerned about some of the comments about lack of window in the room. Those comments were misleading. Actually, bathroom has floor to ceiling windows which are frosted for privacy. But, provides natural light for the room. Although my room was next to elevator, there was no noise at all which surprised me. I have stayed in many top hotels which have terrible noise from their elevators. I'm so glad that I picked Hotel No 13 for my stay in Bergen and will definitely stay here again if I come back to Bergen.
Stayed 3 nights in Sep 2023
Response from Kristoffer on Sep 19, 2023
Dear Hamed,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay at Hotel No13 and found our location convenient for exploring Bergen. It's fantastic that you were satisfied with the size of your room and the cleanliness of the hotel.We take pride in our friendly and accommodating staff, and we're delighted to know that you had a pleasant experience with them. It's also great to hear that you appreciated our breakfast selection.Thank you for staying with us, and we hope to welcome you back if you are in Bergen!Warm regards,

10/10 Excellent

RAQUEL, orlando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location ,quick walk from the light rail. The staff was amazing, very pleasant and helpful.
Stayed 1 night in Sep 2023
Response from Kristoffer on Sep 19, 2023
Hello Raquel,Thank you for your kind words and positive review. We're delighted to hear that you appreciated our excellent location and the staff. Our staff takes great pride in providing exceptional service, and it's wonderful to know that you found them pleasant and helpful.We hope to have the pleasure of welcoming you back to our hotel in the future. Warm regards,

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Olav on Sep 5, 2023
Thank you for leaving us a review! If you would like to elaborate what made stay good that would great. This could help us taking you from a 4/5 experience to a 5/5 experience! Looking forward to hearing from you!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A big experience in a small hotel
This hotel is excellent. It's located very close to the harbour, the fish market and the tourist area of Bryydden. Breakfast was great with a large selectioof both hot and cold items.The shower is very contemporary with beautiful glass walls and the staff are very helpful with some good suggestions.
Stayed 1 night in Aug 2023
Response from Kristoffer on Sep 19, 2023
Dear Heather,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had an excellent stay at our hotel and enjoyed our convenient location near the harbor, fish market, and Bryggen!It's wonderful to know that you found our breakfast selection good, and we're glad you appreciated our room design. Our staff takes pride in providing helpful suggestions to enhance our guests' experiences, and we're pleased to hear that they were able to assist you.We look forward to welcoming you back to our hotel whenever your travels bring you back to Bergen. Warm regards,

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but for one glaring issue
Great hotel overall. The location is very central in the city, and the staff were very friendly. The breakfast had a nice selection, and in general the room was quite nice (though a slightly unconventional layout). I really only had one issue with the stay and that was the frosted windows. The windows are completely frosted so it's impossible to see anything through them, and there is no way to open them so you effectively feel completely trapped in the room. One of the more bizarre choices I've ever seen at a hotel. I saw the hotel's response that it's for guest privacy, but isn't that what curtains are for? I wish this one choice didn't detract so much from an otherwise great hotel, but I recommend asking about your specific room on check-in.
Stayed 4 nights in Aug 2023

10/10 Excellent

Kenneth, Parkville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in Bergen CBD. On a pedestrian street, no vehicles and double glazing so very quiet. Black out curtains. Nice breakfast, good size room. Lack of storage for clothes

10/10 Excellent

Helen, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Azhar on Sep 15, 2023
Hello Helen! Thank you very much for a nice review! Have a great day. Kind regards, Azhar. Front Desk, Hotel Nr. 13.

10/10 Excellent

Dilip

Stayed 1 night in Aug 2023
Response from Azhar on Sep 15, 2023
Hi Dilip! Thanks for the nice feedback :)Kind regards, Azhar. Front Desk, Hotel Nr. 13.

10/10 Excellent

Susanne

Stayed 1 night in Aug 2023
Response from Azhar on Sep 15, 2023
Hi Susanne! Thanks for the generous review :)We hope you have a great day! Kind regards, Azhar. Front Desk, Hotel Nr. 13.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was so great and all the staff so helpful and accommodating to me and my group.
Stayed 2 nights in Aug 2023
Response from Azhar on Sep 15, 2023
Hello anon :)Thanks so much for the kind review! We're glad the staff was able to help you with any problems you might have had. Have a great week!- Kind regards, Azhar. Front Desk, Hotel Nr. 13.

10/10 Excellent

Kimberleigh A

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great find! Breakfast was delightful and all of the staff were friendly and helpful. Shower and soaps were lovely!
Response from Azhar on Sep 15, 2023
Hello Kimberleigh! Thank you for the kind words! We're happy to hear that you found the breakfast and staff experience to be enjoyable :)Have a great day! - Kind regards, Azhar. Front Desk, Hotel Nr. 13.

8/10 Good

Roger

Traveled with partner
Liked: Cleanliness, staff & service
Hotel 13 was in a very convenient position for us as we arrived quite late from the Oslo train and it is easy walking distance from the station. The room was at the back of the hotel, so was quiet, but very dark as the bedroom had no windows, only the en-suite did. However, it was comfortable and clean. There were a couple of issues with the en-suit. The shower drain was, I suspect, partly blocked and the shower door seal leaked, so water spread all over the floor. Secondly, the toilet door (sliding type) didn't slide because it was damaged at the top. Not issues for a one night stop but would have been if we were staying longer. We reported the issues to the management. It's a very convenient location for accessing the shops and eating places in the city centre. The breakfast was plentiful and very good. However, what we were charged for one night was more than Expedia quoted us and I will be contacting Expedia about this. We would certainly stay there again.
Stayed 1 night in Jul 2023
Response from Azhar on Sep 15, 2023
Hello Roger!Thanks for such a thorough and extensive feedback! We're happy to hear that you found the location convenient. However we do apologize for the issues that you had in the room. After being informed about the issues regarding the sliding door, maintenance fixed it as soon as possible. So thanks for reporting it! If there are any other issues that pop up, please let us know so we can address it! Thanks so much again :)Kind regards, Azhar. Front Desk, Hotel Nr. 13.

8/10 Good

Vincent, East Brunswick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location. Bathroom is quite odd as it is open concept in suite
Stayed 4 nights in Jul 2023
Response from Lene | Reception Manager on Jul 26, 2023
Thank you for taking the time to review your stay, Vincent. Our Superior and Deluxe rooms do have separate bathroom solutions. Kindly contact the reception during your stay next time, so that we can meet your preferences on spot. We hope to see you again, and wish you a lovey day!

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
All very good for a smallish room without natural light except in the bathroom. Very good location, comfortable, everything worked fine.
Stayed 2 nights in Jul 2023
Response from Kristoffer E on Jul 21, 2023
Hello IanThank you so much for taking your time to leave a review of your stay with us. We always appreciate any feedback we can get. I'm glad to hear that you enjoyed your stay with us and giving us a 4/5. We hope to see you again some other time, and i hope you'll have a fantastic day.Kind regardsKristoffer E

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Small boutique hotel. Not real busy. Nice on the square bar seating as well as indoor seating. Good rooms, great breakfast, nice people.
Stayed 2 nights in Jul 2023
Response from Kristoffer R on Jul 16, 2023
Dear David,Thank you for staying at our small boutique hotel and for sharing your review. We're delighted to hear that you enjoyed the indoor/outdoor serving, our rooms, the breakfast, and the hospitality of our team. We hope to welcome you back for another pleasant stay in the future.Warmest regards,Kristoffer Front Desk

10/10 Excellent

Darren

Stayed 2 nights in Jul 2023

10/10 Excellent

Sue

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great boutique hotel, reasonably priced in the centre of Bergen. Staff friendly and helpful. Would stay again.
Stayed 2 nights in Jul 2023

10/10 Excellent

Paul.

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything and beautiful room
Stayed 2 nights in Jul 2023

6/10 Okay

brenda

Traveled with family
Liked: Cleanliness, staff & service
Did not like the shower and toilet set up. It’s all glassed in with some strategic frosted glass but the light in the bathroom, lights up the whole room. Needless to say, there was no privacy when using the commode😳
Stayed 3 nights in Jul 2023
Response from Lene | Reception Manager on Jul 14, 2023
Hi Brenda, Thank you for taking the time to leave a review. Most of our Standard rooms does have an relatively open bathroom solution, with frosted glass doors. We do understand that this is not for everyone, and we will do our best to assist for an upgrade if available, when notified during your stay. We wish you a lovely weekend!

10/10 Excellent

Diana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A cool, kitschy vibe with friendly staff and a cozy room made for a wonderful stay.
Stayed 1 night in Jun 2023

10/10 Excellent

Jeannine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was the best boutique hotel I’ve ever stayed in. Do yourself a favor and book the VIP suite it’s worth the extra money. Super convenient and walkable to all parts a Bergen. Staff is incredible and the continental breakfast is top notch.
Stayed 2 nights in Jun 2023

4/10 Poor

Scott

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is a boutique hotel located in a good area for walking to good restaurants, etc… The biggest downside was they had no air conditioning. They let us borrow a couple of small fans. And there were no windows you could open. Also the bedding was not very conducive for a couple. And the shower water leaked out all over the floor.
Stayed 1 night in Jun 2023

10/10 Excellent

Elizabeth Janet

Traveled with partner
Liked: Cleanliness, property conditions & facilities
This hotel is in a great location for a short stay in Bergen as it is central to everything - transport, sightseeing, restaurants etc. The staff are so friendly & helpful. The property is extremely comfortable. The breakfast is great as were the barista coffees. We had a deluxe room with a king bed. We were on the 7th floor with our room facing west. The staff were extremely helpful in assisting us in getting the room cool so we were comfortable. Highly recommend this hotel - & hotel brand. This was the 1st time we stayed in a Hotel No 13. We most certainly would source them out in other countries after this experience.
Stayed 2 nights in Jun 2023

8/10 Good

Kathryn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel No. 13 was lovely, the (king) room was quite large by European standards, and the staff were helpful and kind. They didn't even charge me extra when I overslept (after a 20 hour trip) and they had to wake me an hour after check out. My only reservation about the room is that all windows (which were located in the bathroom) were totally frosted, so I could not see out at all. This may be fine for some travelers -- particularly those sensitive to early morning light -- but for me it felt a bit claustrophobic not to be able to see outside from the room. But otherwise a very nice stay, beautifully located near a central plaza in the city.
Stayed 1 night in Jun 2023
Response from Lene | Reception Manager on Jun 19, 2023
Hi Kathryn, Thank you for taking the time to leave a review. We appreciate your kind words, and are happy we could assist with a late check out! All Standard rooms are placed facing the backyard, where all windows are frosted for the guest's privacy. We hope to see you again on your next occasion, and we recommend you to book a Superior room, for a great view. Wish you a lovely day!

8/10 Good

Laura Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay close to the train
Staff was very friendly and helpful assisting me in taking the train to the airport. I had no idea how convenient the location was for this. They held my luggage for the day while I was exploring as well.My room was a bit dark and faced the garbage, but I was only there for one night.The bed was very comfortable. I was next to the elevator and the sounds were audible, but did not disrupt my sleep
Stayed 1 night in May 2023

10/10 Excellent

Samantha Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023
Response from Lene on May 22, 2023
Thank you again for taking the time to rate your stay with us. Wish you a lovely day!

10/10 Excellent

Lillian

Stayed 1 night in May 2023

10/10 Excellent

vanina

Liked: Cleanliness, staff & service, property conditions & facilities
Muy lindo hotel, bien ubicado, desayuno muy bueno.Lo único que no me gusto fue que la habitación no tenía placard y el agua de la ducha salía tibia, no caliente. El resto es totalmente recomendable
Stayed 2 nights in May 2023

10/10 Excellent

Kristyna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel No 13 was a great home base to discover Bergen. Everything is within walking distance or a quick tram ride away. The staff at this hotel were very friendly and welcoming. The rooms were well appointed and the amenities were great. Breakfast in the morning is served buffet style and offers a lot of choices.
Stayed 2 nights in Apr 2023

10/10 Excellent

Nicola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff. Exceeded expectations and would recommend.
Stayed 3 nights in Mar 2023
Response from Lene on Apr 14, 2023
Hi Nicola, Thank you so much for taking the time to review your stay. We highly appreciate your positive feedback, and are happy to welcome you again on your next occasion!Wish you a lovely weekend!

10/10 Excellent

jin

Stayed 1 night in Feb 2023

10/10 Excellent

behnam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Lene on Jan 21, 2023
Thank you so much for taking the time to review your stay with us, Behnam! We hope to see you again, and wish you a lovely trip around Norway!

6/10 Okay

Sanford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room; skip breakfast
The room was fine. The main issue was the breakfast. They reused the food day after day. Yogurt was spoiled. Food was of poor quality. You can eat all you want but you really do not want to eat much. Compared to other nice hotels in Norway, definitely subpar. They also charge to rent an umbrella in (often rainy) Bergen. We brought our own and we had no rain, but I expect hotels of this class to offer use of an umbrella to guests.
Stayed 3 nights in Nov 2022

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff went way above to make our stay comfortable and a great experience.
Stayed 2 nights in Oct 2022

10/10 Excellent

Michelle, NANAIMO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent, so close to everything, you could walk anywhere safely
Stayed 3 nights in Aug 2022

10/10 Excellent

Walter

Stayed 3 nights in Sep 2022

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool and central. Great breakfast
Stayed 1 night in Aug 2022
Response from Olav on Sep 4, 2022
Hi David!Thank you for setting some time of to leave us a great review. Hope you have enjoyed your stay!