Ratings based on 262 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 21, 2017
Was a great hotel. Very clean. Hotel staff were helpful and nice.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2017
Very good. Staff was very proffesional. Would stay at again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 10, 2017
Room was new and bed comfortable. Staff were very accommodating
5 out of 5
Recommended
for Everyone
by A verified traveler from Barrie, Ontario

Great Stay at the Hilton Garden Inn!!

Posted Aug 17, 2017
Pros: Great staff and the most amazing beds.
Location: We did wineries and breweries in the area - the hotel even suggested a hike.
Stay at the Hilton Garden Inn was perfect! The hotel itself was clean and beautiful- best beds out there. The staff at the Horseheads Hilton were amazing. They were friendly and helpful and we had a wonderful stay there.
5 out of 5
Recommended
for Everyone
by A verified traveler from deer park WA.

great hotel

Posted Jul 29, 2017
Pros: close to airport and shopping and resturants
Location: soaring museum, mark twain study, elmira hgts historical society
great hotel staff were very helpful and courteous , room was clean and comfortable staff was always friendly
2 out of 5
by A verified traveler from Lady Lake, FL

Poor value, not recommended.

Posted Jul 22, 2017
Pros: The lobby was nice to walk through
Cons: Reservation accuracy and maintence as well as internal communications.
Location: Lots of good stuff to do, but most require transport from this site.
The room air conditioning was torn apart. We were told that maintenance would be there in a minute. An hour and a half later the maintenance guy showed up to rewire the unit and put it back together. He said that our room was last on his list and no one told him the room was occupied. We tried to get a late lunch/early dinner while waiting, but the restaurant was closed and didn't reopen until after 5PM. The steam iron didn't steam and it took two days and two reminders to get it replaced. The main light in the bathroom was blown. We were given a handicap room when we reserved a standard queen room. Handicap rooms have roll in showers with little protection for the rest of the room from shower spray. After every shower it was neccessary to mop the floor. The slide which held the shower head was broken so that the head slid halfway to the floor. Added to the wet floor mess. Pathetically poor water pressure. Apparently the Hilton is riding on past laurels and attention to details and customer service has bowed down to profit motivations. Spend your money elsewhere!
5 out of 5
Recommended
for Everyone
by A verified traveler from B

Close to Finger Lakes

Posted Jul 19, 2017
Gal pal reunion. Excellent location close to numerous sites of interest.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 18, 2017
Easy check in, friendly staff. housekeeping on our first day there (July 15th) was exceptional- room looked spotless! Evening staff on Sunday July 16th was extremely helpful in recommending a nice park nearby. Altogether great stay!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 12, 2017 on Hotels
4 out of 5
by Catherine

Posted Jun 12, 2017 on Hotels
The air conditioning unit in our room was not working