Ratings based on 429 Verified Reviews

3.4 out of 5
68% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from pa

Door keys didn’t work fourth time finally

Posted Feb 12, 2018
Staff was nice ..door key issue was a bit much . After going to the room three times with a different staff member who was very nice . I was given a new room with yet another key that didn’t work !!! Staff did try to help and was able to turn a bad situation around
Comment from Hotel Management
Feb 14, 2018 by Hotel Management, Hotel Management
Nicole, thank you for staying with us. We are glad to read you had an overall pleasant visit and that you liked our courteous service. That being said, we are sorry for the issue you experienced with your room key and regret the inconvenience it caused. We have shared your feedback with our maintenance team to check and fix it immediately. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
2 out of 5
by A verified traveler from Pboenix, AZ

Poor facility, Poor staff

Posted Jan 26, 2018
Room key reader was not working at check-in. Very slow check - in process. Asked for housekeeping to change sheets, was told they do thst upon check out. Asked for addtl shampoo, never got it.
Comment from Hotel Management
Jan 28, 2018 by Hotel Management, Hotel Management
Bob, thanks for staying at our hotel. Although you had an overall nice stay, we apologize that you were unhappy with our hotel policy in regard to our housekeeping service. We value your feedback and regret the inconvenience it caused. We hope to have a future opportunity to welcome you back soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia PA

Peace and comfort

Posted Jan 7, 2018
This is my 4th time here because the 3 other times my friend booked the hotel and I Love the location and it is quiet and peaceful. I will continue to come here for "My getaway relaxation spot". It has been a pleasure staying here. Thank you
Comment from Hotel Management
Jan 8, 2018 by Hotel Management , Hotel Management
Coco, thank you for mentioning Extended Stay America to be your home away from home. We are thrilled to know you loved our convenient location and that you had a relaxing stay with us. On behalf of everyone here, we thank you for such a wonderful review and look forward to your next stay with us. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from las vegas, nv

Posted Dec 8, 2017
Nice and comfortable place to stay out in the suburbs. About 30-45 min away from Philadelphia. Very convenient location staff was amazingly welcoming. I️ definitely recommend to stay here
Comment from Hotel Management
Dec 8, 2017 by Hotel Management, Hotel Management
Etta, thank you for posting your kind review of Extended Stay America. We are so pleased to read that you loved our courteous associates, convenient location and your comfortable room. We appreciate you recommending us online and hope to see you again soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Sugar Land, TX

Nice hotel. Home away from home

Posted Dec 7, 2017
Comfortable hotel… Clean rooms and a friendly staff. Close to shopping and easy access to the main road
Comment from Hotel Management
Dec 8, 2017 by Hotel Management, Hotel Management
Marie, thank you for choosing to stay at Extended Stay America and for sharing your experience. We are delighted to read you loved the service provided by our courteous associates and found our location perfect for your needs. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
3 out of 5
by A verified traveler from Columbia SC

Bugs!!

Posted Dec 3, 2017
Everything seemed to be fairly clean and tidy upon entrance .. until I noticed there were roaches !!! Not satisfying at all!
Comment from Hotel Management
Dec 5, 2017 by Hotel Management, Hotel Management
Savannah, thanks for the feedback. We are happy to read you had an overall nice stay and that we met some of your expectations. However, we apologize for the cleanliness issue you experienced while here and regret the inconvenience this caused. Your concern has been shared with our Pest control team to ensure the room is thoroughly treated and cleaned. We hope you will give us a chance to regain your trust on a future visit. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 2, 2017
Provided all the necessary comforts ...bed super soft. I enjoyed my stay and would use Extended Stay again.
Comment from Hotel Management
Dec 2, 2017 by Hotel Management, Hotel Management
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score and that you enjoyed your experience with us. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Posted Nov 26, 2017
Basic amenities, but no daily room service. with that being said, the price was very reasonable.
Comment from Hotel Management
Nov 27, 2017 by Hotel Management , Hotel Management
Thank you for being a guest at our hotel. We are pleased to know you had a pleasant visit and were impressed with most aspects of our hotel. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is exceptional. We hope you consider staying with us again soon! Sincerely, Hotel Management
4 out of 5
by Maurice

Posted Nov 18, 2017 on Hotels
Nice people there.
Comment from Hotel Management
Nov 20, 2017 by Manager, Hotel Management
Maurice, we are thrilled to know you liked our offerings and were highly impressed with our excellent service provided by our courteous staff. Your compliments will be shared with our team to let them know their efforts made a difference. Thanks for your kind review, and we look forward to welcoming you back for another stay. Sincerely, Hotel Management
5 out of 5
by joshua

Posted Nov 17, 2017 on Hotels
Comment from Hotel Management
Nov 19, 2017 by Manager, Hotel Management
Joshua, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of your trip. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management