Ratings based on 691 Verified Reviews

4.1 out of 5
83% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel right on lake

Posted Sep 17, 2017
Room little small. No closet. No big chair to sit in. Housekeeping nice and got towels for us when asked. Quite. Good location. Staff friendly.
Comment from Hotel Management
Sep 18, 2017 by Shaila , Hotel Management
Thank You Expedia guest for taking the time to review us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Large, very clean room

Posted Sep 8, 2017
We enjoyed out stay. The room was large and clean. We also enjoyed the pool area overlooking the lake. We will go back:)
Comment from Hotel Management
Sep 11, 2017 by Shaila , Hotel Management
Thank You, for your feedback! We are excited to hear you will be returning in the future.
2 out of 5
by A verified traveler

Posted Aug 23, 2017
The bed was so uncomfortable. We had mildew on the shower curtains. Paint was chipped off the walls and furniture was old and outdated. The pool was dirty and cloudy and had a greenish color to it. They were out of 2 types of cereal (the most popular kinds that kids like) both days we were there.I have stayed in way better hotels for the price. Won't be staying there again.
Comment from Hotel Management
Aug 29, 2017 by Shaila , Hotel Management
Thank you for your feedback regarding your recent visit. We understand how valuable the swimming pool and breakfast is to our guest. We apologize for any inconvenience this may have caused you.
3 out of 5
by A verified traveler

Posted Jul 29, 2017
Room appeared to have not been vacuumed and 2nd day coffee pot was not Emptied and no more coffee or sweetener packs left in room Room needed some TLC
Comment from Hotel Management
Aug 29, 2017 by Shaila , Hotel Management
Thank You for your feedback. This will be forwarded to our housekeeping staff. We value your patronage and hope to see you again!!
2 out of 5
by A verified traveler

Posted Jul 7, 2017
I will never book a 2star hotel again, the room was not cleaned during the stay, one time the bed sheets were just tossed on top of the beds. My son slept on a roller bed and got significant bites on his feet, the hotel responded by not charging me for the roller bed and give me a $25 discount. Never staying there again.
Comment from Hotel Management
Aug 29, 2017 by Shaila , Hotel Management
Good Afternoon Valued Guest, It is very unfortunate to hear about thees issues incurred during your stay. We have not had any other issues in the past with this particular issue. We will defiantly look into the matter further. Thank you
3 out of 5
Recommended
for Everyone
by A verified traveler

Lakeview......more like a cove view

Posted Jun 23, 2017
Pros: Beds are very comfortable.
Cons: Call the bug guy.
Location: All kinds of things to do in Hot Springs.
First time we tried this motel. Said lake view.............more like a cove view. We can see a condo and cove. Motel was clean other than a couple of water bugs visit us on 2 nights. Told the manager, seemed like it was left on deaf ears. He did not seem too worried about it. House cleaning did a great job. Breakfast was about like others that give a free breakfast.
4 out of 5
by Amanda

Posted Jun 21, 2017 on Hotels
The only problem I had was I had to request more towels and wash rags. They never emptied our trash. Other than that it was ok. Staff was friendly.
2 out of 5
by Gregory

Bad front desk rep.

Posted Jun 21, 2017 on Hotels
Stood in front of this guy at front desk who was reading something on a piece of paper while the other guy was helping another customer. We stood there in front of him for a good few minutes before he even say anything. You don't do that to customer in a service industry you are in. Acknowledge them at least. Let us know that you will be right with us instead of ignoring customer who stand waiting in front of you. Breakfast was not good. Not much variety.
3 out of 5
by Bruce

great location

Posted Jun 19, 2017 on Hotels
Room wasn't clean, they didn't vacuum or clean bathroom. We had to get cleaning lady after check-in. Location is great on Lake Hamilton. Pool is open until 10 PM but it's small and stayed crowded at all hours.
3 out of 5
by John

Should be costing a little less

Posted Jun 18, 2017 on Hotels
The condition of the lobby was great. The customer service was excellent. The updates were necessary in the room and it could've been cleaner.