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Reviews of Baymont by Wyndham Hot Springs On the Lake

2.5 out of 5
Baymont by Wyndham Hot Springs On the Lake
5321 Central Ave, Hot Springs, AR

Reviews

8.0

Very Good

Rating 10 - Excellent. 436 out of 1021 reviews" "
Rating 8 - Good. 295 out of 1021 reviews" "
Rating 6 - Okay. 130 out of 1021 reviews" "
Rating 4 - Poor. 98 out of 1021 reviews" "
Rating 2 - Terrible. 62 out of 1021 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bill

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Needs update but was fantastic location and help was great
Stayed 4 nights in Mar 2024

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views and away from the hustle and bustle of the more trafficked areas of downtown.
Stayed 2 nights in Mar 2024

4/10 Poor

Pamela

Traveled with partner
Liked: Cleanliness, staff & service
The drive way entrance was NOT IDENTIFIED ENOUGH BY A SIGN
Stayed 1 night in Mar 2024

6/10 Okay

Alicia

Traveled with family and small children
Disliked: Cleanliness
Sheets and bathroom were not cleaned thoroughly
Stayed 2 nights in Mar 2024

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice setting by the lake.
Stayed 1 night in Mar 2024

4/10 Poor

Pamela

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I had high hopes for this hotel because it was in a nice area but that was the only thing nice about it. Our tub/shower was dirty. The restrooms in the lobby were out of order along with other places in the hotel. I had chose this hotel because they were supposed to have a laundry room available, they did not. It was supposed to be smoke free, it was not. It was a terrible experience all around.
Stayed 1 night in Mar 2024

6/10 Okay

Cynthia

Traveled with family
It was ok just needs some maintenance but it was fine.
Stayed 2 nights in Mar 2024

8/10 Good

Theresa

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Pro:Clean, good breakfast, comfy beds Con: Had to wait 20 minutes for staff to show up at desk
Stayed 2 nights in Mar 2024

10/10 Excellent

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the service was good, nice view of the lake and very clean and comfortable.
Stayed 2 nights in Mar 2024

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We had a lake view room ,and the morning sunrise on the lake was so beautiful.
Stayed 1 night in Mar 2024

10/10 Excellent

Douglas

Really nice
Stayed 1 night in Mar 2024

8/10 Good

Trish

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff were very friendly. The room looked nice but when I went to the vanity sink area the mirror had spit on it from the last people who stayed in the room. The staff had not cleaned the mirror is was obvious and quite disgusting that I had to clean the mirror. The refrigerator went out and they did replace it immediately. They also charged a $100 damage deposit which I have never even heard of before. They did refund it afterwards but that gave me a negative feeling to hear why they were taking a damage deposits. The breakfast was good. We did enjoy our stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Randy

Liked: Staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

4/10 Poor

Carolyn

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The front desk clerks were very unaccommodating. We asked to split our bill and were told no. Our shower was broken and they refused to give us another room. We were not told about breakfast although others were. No one ever came to clean the room or take out the garbage. I don't think I would ever stay there again.
Stayed 3 nights in Mar 2024

8/10 Good

Bridget

Traveled with partner
Liked: Cleanliness, staff & service
We stayed on the Lake Hamilton side and enjoyed the view of the lake from the balcony. Staff was friendly and helpful. We were there for 3 nights. Had to move rooms last night because the air conditioner was extremely loud. Staff was very accommodating. Breakfast was the same each day. We opted to eat out the last morning as it wasn’t great. Some cosmetic updates needed to be done in first room. I would stay there again for the view, convenience to shopping and dining, and staff.
Stayed 3 nights in Mar 2024

8/10 Good

Beverly

Traveled with group
The room was nice and clean. Very good shower and comfortable bed. Ice machine on our floor did not work. The breakfast on the first two days was good, but it went downhill the last two days. Juice machine was broken so they put out orange juice and water first two days but none the last two days. Overall the stay was good and I would stay there again.
Stayed 4 nights in Mar 2024

10/10 Excellent

Josephine

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful view and cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Cathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool, hot tub, bar were all closed. Breakfast not very good and juice dispenser was broken so no juice. Best part was Nice water view! Room was spacious.
Stayed 1 night in Mar 2024

6/10 Okay

Misty

Traveled with family
Liked: Staff & service
Staff was very friendly. When we went to breakfast the juice machine was broke. Some of the outside areas need to be fixed.
Stayed 1 night in Mar 2024

6/10 Okay

kelly

Traveled with family
Disliked: Cleanliness, staff & service
The facility itself was beautiful and i loved the relaxed seating out back. But the room was kinda cramped. We had 2 staying in the room and there was a desk with a chair. A small round table with 2 chairs would have been better. No seating except bed. The toilet paper was so so thin. And we barely even had any if that in our room. We had to go ask for more. The toilet paper was actually difficult to use and feel clean. Morning of day two i asked the front desk to send someone to get my dirty towels and bring some clean ones and no one did. There was prior tenants drinking straws on the floor by the bed the day we arrived. The pancake maker at breakfast does not work properly. It made pancakes the size of a silver dollar and constantly having to mess with machine just to get that. The juice machine was out of order both days with no alternative option.
Stayed 2 nights in Mar 2024

8/10 Good

Cathy

Traveled with family
The property is clean but the front side door doesn’t work
Stayed 2 nights in Mar 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Milciades

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I don't like is that when you check in and they give you the room, the next day they don't change your bed and you have to go to the lobby to get towels and toilet paper or bath soap. I didn't like that for what they charge, it's not good service.
Stayed 2 nights in Feb 2024

10/10 Excellent

Eric

Liked: Amenities
We loved the view of the lake from our window.
Stayed 2 nights in Feb 2024
Response from Baymont staff and management on Feb 23, 2024
Thank you

8/10 Good

S. Jo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could have been a little cleaner in the bathroom and less enjoying if the bath tub didn’t drip all night.
Stayed 1 night in Feb 2024
Response from Baymont staff and management on Feb 23, 2024
We appreciate your support and feedback thank you

6/10 Okay

Angela

Disliked: Cleanliness, amenities, property conditions & facilities
The view was great, wasn’t very clean
Stayed 1 night in Feb 2024

10/10 Excellent

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a balcony room that had an amazing view of the lake. The room was clean and bed was comfortable. The buffet breakfast was very good. I’d definitely stay here again.
Stayed 2 nights in Feb 2024
Response from Baymont staff and management on Feb 21, 2024
Thank you very much

4/10 Poor

sherrie

Disliked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Baymont staff and management on Feb 21, 2024
Thank you for your support and feedback

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, nice staff. Beds were a little worn but all else was great.
Stayed 4 nights in Feb 2024
Response from Baymont staff and management on Feb 21, 2024
Thank you

6/10 Okay

Carol, Knoxville

Disliked: Amenities
Our bathroom smelled like a dirty mop.The coffee maker wasn’t working at the breakfast bar and the gym equipment was either run down or not working at all. We had a lake view room which had a beautiful view. The hotel just needs more attention
Stayed 1 night in Feb 2024
Response from Baymont staff and management on Feb 21, 2024
Thank you

10/10 Excellent

Regina

Location
Stayed 2 nights in Feb 2024
Response from Baymont staff and management on Feb 21, 2024
Thank you

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location on the lake with a very reasonable price. Property was clean and updated and staff were friendly.
Stayed 2 nights in Feb 2024
Response from Baymont staff and management on Feb 13, 2024
Thank you very much for your support and feedback

10/10 Excellent

Anna, Ruston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lake front
Stayed 1 night in Feb 2024
Response from Baymont staff and management on Feb 13, 2024
thank you

8/10 Good

Darris

Traveled with family
Liked: Cleanliness, staff & service
the hotel was great, but the room was average the balconey door wouldn't lock, the sink wouldn't fill with water to shave because it was broke around the plug. and at breakfast the juice machine was broke.
Stayed 1 night in Feb 2024
Response from Baymont staff and management on Feb 13, 2024
Thank you

8/10 Good

stanley

Liked: Cleanliness, staff & service
The days of our stay had a all day rain. We were on the top floor and we had some water dripping from the bathroom fan and a bathroom light fixture. we ended moving to another room.
Stayed 2 nights in Feb 2024
Response from Baymont staff and management on Feb 12, 2024
Thank you for bringing our attention to the problem you have encountered we appreciate that and extremely sorry for all the inconvenience we may have cause you. We thank you for your feedback

10/10 Excellent

Patti

Stayed 1 night in Feb 2024

10/10 Excellent

Vaughn

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Jan 2024
Response from Baymont staff and management on Feb 5, 2024
Thank you

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel we have ever stayed in! We will be back!
Stayed 1 night in Feb 2024
Response from Baymont staff and management on Feb 4, 2024
Thank you

2/10 Terrible

Lisa

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I though everything was good at first, when we got to room 316 there wasn’t a bag in trash and and the trash can was dirty, there was black mold all around the top of commode. Then when we were getting ready to check out, I removed the sheets and pillow cases as I always do, and saw large spots of fresh blood on the washable mattress cover. It was very upsetting. My friend and I did not get the blood on there, we are both 62 and no longer menstruate! I feel I deserve a full refund.
Stayed 2 nights in Jan 2024
Response from Baymont staff and management on Feb 4, 2024
Thank you for sharing your feedback regarding your recent stay with us. We're truly sorry to hear about your experience with our hotel.We strive to provide exceptional service, and it's disheartening to learn that your room was not up to the par.Rest assured, we take your comments seriously and will address this matter internally to ensure all our team members uphold our commitment to delivering a positive guest experience.

4/10 Poor

Austin

Traveled with partner
Liked: Property conditions & facilities
Sheets had stains on them roach crowding on the wall room 107
Stayed 1 night in Jan 2024
Response from Baymont staff and management on Jan 27, 2024
Thank you for letting us know we appreciate your feedback.

10/10 Excellent

jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast and good service
Stayed 1 night in Jan 2024
Response from Baymont staff and management on Jan 25, 2024
Thank you very much

10/10 Excellent

Jackie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Clean,quiet, nice staff,decorated very nicely, Comfortable beds. Thankfully No carpets! Reasonable price.
Stayed 1 night in Jan 2024
Response from Baymont staff and management on Jan 11, 2024
Thank you

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
This was an excellent property
Stayed 1 night in Jan 2024
Response from Baymont staff and management on Jan 12, 2024
Thank you so much we appreciate your feedback and support

6/10 Okay

Arthur

Stayed 3 nights in Dec 2023
Response from Baymont Staffa d management on Jan 9, 2024
Thank you for your support and feedback

10/10 Excellent

Charles, little rock

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
view
Stayed 1 night in Dec 2023

2/10 Terrible

Jamie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charged me more then once. When i first got to my room the bathroom had random hair EVERYWHERE. There was random dirt everywhere, just disgusting. Got a new room and it was just as disgusting as the first. I canceled my reservation for the rest of my trip! I will never ever stay there again
Stayed 3 nights in Dec 2023
Response from Baymont staff and management on Jan 7, 2024
Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

10/10 Excellent

Roy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and friendly staff. Clean but tv remote was broken.
Stayed 2 nights in Dec 2023
Response from Baymont Staffa d management on Jan 7, 2024
Thank you

8/10 Good

Mohanavijay

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Baymont staff and management on Feb 4, 2024
Thank you

8/10 Good

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Baymont staff and management on Jan 7, 2024
Thank you