Ratings based on 742 Verified Reviews

4.1 out of 5
81% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 6, 2017
nice room needed maintenance roaches in bath and the toilet was loose on the floor air conditioner blower bearings bad making noise
5 out of 5
Recommended
for Everyone
by A verified traveler from austin

Great hotel just outside Hot Springs

Posted Dec 2, 2017
Pros: Everything
Cons: Driveway is a little hard to find but that's because we are from another city.
Location: Bath house row.Fordyce museum A+++,Climb trail to tower and trail walk the mountain.Drive around Lake Hamilton.Sight see historical buildings, homes
Very clean rooms,comfortable.Two queen beds,tv,mini fridge,microwave and small coffee maker with coffee in room.Staff was helpful and courteous.South side of hotel views an area of Lake Hamilton.Free breakfast was not fancy but gave plenty of choices and plenty of hot coffee.Location was only a short drive to downtown Hot Springs.Online price was very reasonable.We will definatly stay there again if in Hot Springs.
2 out of 5
by A verified traveler

Just disappointed

Posted Nov 25, 2017
Stayed here last year,2016, and it was great. Came back this year and was disappointed. Checked in at 3:30 and the room wasn't ready so they moved us to another room. It smelled awful like soured water. The bathtub had black moldy looking stuff in it and the bottom was all nasty looking.(no that's not my hair that's in the tub in the pic) Needless to say we didnt shower.The beds were very hard and between that and the smell I didn't get any sleep. Rm #224.....the beds were clean but hard. Tried uploading pics but it wouldn't let me.
4 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

Nice lake view

Posted Nov 24, 2017
Nice place to stay in Hot Springs. Nice place to stay in Hot Springs.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 13, 2017
We only spent one night. It was close to water, convenient to other places of interest.
2 out of 5
by A verified traveler

Posted Oct 30, 2017
Not well maintained. Cleaning staff is lacking in thoroughness and detail.
3 out of 5
by A verified traveler from nlr Arkansas

Old hotel, needs updated, right on the lake

Posted Oct 27, 2017
Mini fridge makes noise. AC makes noise. No thermostat on AC
3 out of 5
by A verified traveler from austin, tx

Beds

Posted Oct 26, 2017
The beds were not comfortable. The breakfast was not good.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pretty nice hotel and nice location.

Posted Oct 23, 2017
Location: Beautiful view of the water!
Nice night staff, very helpful. Breakfast was decent. Only issue found was mold on the shower curtain.
2 out of 5
by A verified traveler from Michigan

Posted Oct 19, 2017
Staff could NOT assist with issues that arose. Leaking pipes, could hear people walking around, breakfast was mildly warm.