Ratings based on 471 Verified Reviews

4.2 out of 5
86% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Indiana

Was less than thrilled

Posted Jun 13, 2017
Not the quality of hotel I was expecting from a Best Western Hotel. Hotel is right next to highway and feels more like an old motel. And for the price of 120 a night I was expecting much better quality. When we first arrived I was greeted by a disgruntled customer that warned me that she had bed bugs in her room and was packing her stuff up to leave while itching. That gave me a sinking feeling in my stomach but decided I would still give it a shot since I just did pay for two nights and when I looked into my room it appeared clean (I searched our beds and did not find any glimpse or sign of a bed bug). That night I could not sleep due to the loud noise from guest coming up and down the stairs all night and the highway. We ended up leaving a night early and decided to drive the all night to go home. If staying in Hot Springs next time I would opt for something more downtown near Bath House row.
Comment from Hotel Management
Jun 15, 2017 by Jim, Hotel Management
Thank you for taking the time out of your busy schedule to tell us about your experience, for I believe that it makes us better. Please come back and see us again and allow us to treat you to our usual "Best" experience!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 5, 2017
We stayed at the Best Western Winners Circle for a 3 day, 2 night get away. Everything was great. We will stay there again.
Comment from Hotel Management
Jun 5, 2017 by MotelMan, Hotel Management
We are honored by the review you posted about your experience with us. We always enjoy hearing about our guests experiences. Thank you for your business and we look forward to serving you again in the very near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice hotel

Posted Jun 1, 2017
Pros: Everything. We walked to a restaurant to eat dinner. That was really nice too.
It's a older hotel with outside entrance but it has been kept up & it was very nice. We were very pleased with it. We really liked the breakfast with the homemade cinnamon rolls. We would definitely stay there again.
Comment from Hotel Management
Jun 1, 2017 by MotelMan, Hotel Management
Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service. Thank you for your kind words and we look forward to your return visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bigelow, Ar

Great

Posted May 14, 2017
Room is big and clean. Staff was very nice. Walked across the street to Oaklawn. The breakfast alone is worth the stay, lady at the breakfast bar was great, they would come around to make sure you had every thing you needed. I would stay here again
Comment from Hotel Management
May 22, 2017 by Jim, Hotel Management
Thank you for choosing to stay with us and for sharing your experiences with us. We never tire of hearing our guests comments about their stay. I'm glad that you enjoyed your stay and we look forward to serving you again on your next trip to Hot Springs.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati

Nice place to stay

Posted May 8, 2017
Clean hotel and super friendly staff; great breakfast. Would stay there again.
Comment from Hotel Management
May 22, 2017 by Jim, Hotel Management
I want to thank you for choosing to stay at our hotel this week. Your kind comments regarding our hotel is most appreciated. We appreciate your sharing your experiences with fellow potential guests who hopefully will be our future satisfied guests as well. Thank you again for your business and please come back to visit us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hot Springs, AR

Close to Horse Races

Posted May 4, 2017
Pros: Close to the Hospital for my Procedure
Cons: Nothing
Location: Oaklawn Horse Racing and several Hospitals.
A great room with all of the necessities. Great handicap room. Nice TV with many good channels.
Comment from Hotel Management
May 5, 2017 by Jim, Hotel Management
I would like to thank you on behalf of our entire staff for choosing to stay with us. Sharing your experiences during your stay is most appreciated. We are thrilled that you feel led to share your comments with fellow potential guests. Please come back and stay with us again for we look forward to serving you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Perryville, MO

Staff was AMAZING!

Posted Apr 28, 2017
Great room, great rate, and the best cinnamon rolls.
Comment from Hotel Management
Apr 28, 2017 by Jim, Hotel Management
Thank you for choosing to stay with us, we appreciate your business! I'm glad that you were pleased with your stay. Please come back and stay with us again on your next trip to Hot Springs!
3 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Decent pet-friendly hotel

Posted Apr 26, 2017
Location: The bath houses are nearby, and behind that hiking trails.
After issues with check-in (and my Expedia reservation), finally got a key that worked & a room that was non-smoking. Decent place to rest after a long drive & not too far from downtown, visitor center, hiking, shops, etc.
Comment from Hotel Management
Apr 27, 2017 by Jim, Hotel Management
Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business! I'm sorry about the issues you experienced but I'm glad that they got cleared up and that you enjoyed your stay. I hope that if you are in the area again and find yourself needing lodging that you will stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Nice Hotel close to Convention center

Posted Apr 24, 2017
Pros: The breakfast was fantastic! The hotel staff gets up very early to cook a breakfast that most would not receive at any other hotel.
Cons: Exhaust fan in the bathroom and updated desk chairs
Location: Horse track and casino across the street, Convention center downtown, Bath houses near by with Museums and a Los Vegas type best magic show
Very pleased with my stay here. The hotel staff was very accommodating
Comment from Hotel Management
Apr 27, 2017 by Jim, Hotel Management
Wow, super review! Thank you for your kind rating of the Best Western Winners Circle. It is always a great pleasure to hear that we are serving our customers well. We look forward to your return visit!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 8, 2017
It is a motel not hotel as doirs open to outside. Staff was very nice. This is an older motel in s convenient location. Nothing special.
Comment from Hotel Management
Apr 27, 2017 by Jim, Hotel Management
Thank you for choosing to stay with us, we appreciate your business. We appreciate your comments about your stay for we feel that they make us better. We look forward to your return visit.