Ratings based on 550 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable and convenient.

Posted Mar 18, 2018
Generally enjoyed stay. The staff were very friendly. The rooms were comfortable. The gym was convenient. The rooms nearby had pets and we were disturbed in the night by their noises. The treadmill in the gym malfunctioned and they were not able to fix it. Overall, it was a good stay.
Comment from Hotel Management
Mar 21, 2018 by Michael D. Director of Sales, Hotel Management
Thank you for your feedback. Your feedback is very important to us. Without this type of feedback we are unaware of issues our guests face during their stay. We have addressed the issue with the treadmill. I would like to apologize for the noise with the pet next door to your room. We are a pet friendly hotel. We will look into a way to ensure that our guests without pets are not disturbed by the guests with their pets. We strive to exceed our guests expectation. Other then the issues you had during your stay, We are pleased your enjoyed the majority of your stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 17, 2018
It was nice. We enjoyed ourselves! The staff was nice. The rooms were clean and comfortable.
Comment from Hotel Management
Mar 19, 2018 by Michael D. Director of Sales, Hotel Management
Thank you for staying with us during your trip to Hot Springs. Your feedback is very important to us. We use feedback like yours to improve our hotel and service. We strive to exceed our guests expectation. We are pleased that you enjoyed your stay. We look forward to having you as a guest again in the near future.
5 out of 5
by A verified traveler

Posted Feb 26, 2018 on Hotels
Comment from Hotel Management
Feb 27, 2018 by Michael D. Director of Sales, Hotel Management
Thank you for choosing Candlewood Suites Hot Springs. Your feedback is very important to us. We strive to exceed our guest expectation. We look forward to having you as a guest in the near future.
3 out of 5
by A verified traveler from memphis, tn

Cheaper is better

Posted Feb 18, 2018
Pros: Full kitchen, comfortable bed
Cons: More choices in the pantry. More available channels
Location: Not much to do beside gamble and visit the bathhouses.
There was 3 people there. One was helping another customer, one just standing around and the trainee who was nice, but couldn't tell me why there was a credit card on my room other then, the one I booked with. Thanks to the night person, who explained exactly how Expedia works. The room was okay. Didn't have many channels to choose from mostly would have had to pay extra for basic cable channels. It was just ok.
Comment from Hotel Management
Feb 20, 2018 by Michael D. Director of Sales, Hotel Management
Thank you for choosing Candlewood Suites Hot Springs for you accommodation needs. Thank you for telling us about your stay with us. Your feedback is very important to us. I have noted your concerns with the front desk staff and will use this as a coaching lesson and training opportunity to improve the knowledge of our desk staff. As far as the extra channels, We dont charge for extra channels. We also have DVD players in every room and have a DVD library. All movies can be checked out free of charge. I apologize for the issues you had during your stay with us. Please let me ensure you that this is not how we do business. I hope you will give us another chance to prove that this is not how we treat our guests.
5 out of 5
by A verified traveler

Posted Feb 12, 2018 on Hotels
Comment from Hotel Management
Feb 13, 2018 by Michael D. Director of Sales, Hotel Management
Thank you for taking the time to tell us about your stay.your feedback is important to us. We strive to exceed our guests expectations. We look forward to having you as a guest in the near future.
5 out of 5
by A verified traveler

Clean and comfortable

Posted Feb 11, 2018 on Hotels
Hotel was very clean and quiet. The hotel was heavily booked but we didn’t hear any noises from others. The rooms are a big small but they were very clean. The staff was very friendly, even called our room to make sure we had everything we needed.
Comment from Hotel Management
Feb 13, 2018 by Michael D. Director of Sales, Hotel Management
Thank You for taking the time to tell us about your stay. Your feedback is very important to us. We strive to exceed our guest expectation. We are pleased that you enjoyed your stay with us. We will be posting this review for our staff to see.
5 out of 5
Recommended
for Personal Event
by A verified traveler

Nice stay

Posted Feb 4, 2018 on Hotels
I would stay here again. Clean room and I felt very safe.
Comment from Hotel Management
Feb 6, 2018 by Michael D Director of Sales , Hotel Management
Thank you for taking the time to tell us about your stay.your feedback is important to us. We strive to exceed our guests expectations. We look forward to having you as a guest in the near future.
4 out of 5
by A verified traveler

Hot Springs

Posted Jan 26, 2018 on Hotels
A great location
Comment from Hotel Management
Jan 29, 2018 by Michael D. Director of Sales, Hotel Management
Thank you for taking the time to tell us about your stay. Your feedback is very important to us. We strive to exceed our guests expectation. We look forward to having you as a guest again in the near future.
3 out of 5
by A verified traveler

Posted Jan 15, 2018 on Hotels
Comment from Hotel Management
Jan 17, 2018 by Michael D. Director of Sales, Hotel Management
Thank You for taking the time to tell us about your stay. Your feedback is very important to us. We strive to exceed our guests expectation.
5 out of 5
by bobby

Posted Dec 31, 2017 on Hotels
Comment from Hotel Management
Jan 4, 2018 by Michael D. Director of Sales, Hotel Management
Thank you for the review. Your feedback is very important to us. We strive to exceed our guests expectation. We are pleased you enjoyed your stay with us. We look forward to having you as a guest again in the future.