Exterior

Reviews of Candlewood Suites Hot Springs, an IHG Hotel

2.5 out of 5
Candlewood Suites Hot Springs, an IHG Hotel
3404 Central Ave, Hot Springs, AR

Reviews

8.4

Very Good

Rating 10 - Excellent. 486 out of 1001 reviews" "
Rating 8 - Good. 326 out of 1001 reviews" "
Rating 6 - Okay. 93 out of 1001 reviews" "
Rating 4 - Poor. 49 out of 1001 reviews" "
Rating 2 - Terrible. 47 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Natalie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

john

Liked: Staff & service
Disliked: Property conditions & facilities
Private bedroom but a/c in living room. For cooling we slept with window open waiting for cool air.
Stayed 2 nights in Mar 2024

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service
Refrigerator in room made a lot of noise
Stayed 2 nights in Mar 2024

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to oak lawn and spacious room with comfortable bed and thermostat on the wall! Nice small kitchen set up with full size fridge!!!
Stayed 1 night in Feb 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024

10/10 Excellent

Cassaundra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and great customer service
Stayed 1 night in Dec 2023

10/10 Excellent

Matthew

Stayed 1 night in Dec 2023

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, room was clean and nice
Stayed 2 nights in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Annette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and efficient. Price was good. The bathroom and kitchen areas looked and felt clean. Bed was comfortable. Good sized appliances for longer stays. Carpet needed some attention (to be cleaned or replaced).
Stayed 1 night in Nov 2023

10/10 Excellent

jorge, Abu Dhabi

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Pet Friendly
Stayed 2 nights in Nov 2023

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very nice and helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

Suzanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed having the kitchen amenities
Stayed 3 nights in Nov 2023

10/10 Excellent

Brenda

Liked: Property conditions & facilities, room comfort
Vacation
The service was amazing. Everyone of the check in clerks were friendly and went above and beyond any of our needs. The facility was very clean. Candlewoid WILL akways be my choice no matter where I visit. Excellence in true form.
Stayed 3 nights in Nov 2023

10/10 Excellent

kirk

Stayed 1 night in Nov 2023

10/10 Excellent

Chris

Stayed 1 night in Oct 2023

10/10 Excellent

Skyla

Stayed 2 nights in Oct 2023

10/10 Excellent

kenyada

Stayed 3 nights in Sep 2023

10/10 Excellent

Payne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay with very great and delightful
Stayed 3 nights in Sep 2023

8/10 Good

James

Liked: Cleanliness, property conditions & facilities, room comfort
Nice clean place to stay
Clean, safe location. Hotel offers free coffee but no creamer. I asked the front desk clerk on the first morning and apparently I was bothering him. Pointed to the “frig” and said they are in it. I looked and no half and half or any powdered creamers. I asked where so he walked over. He then said, must be out. Turned and went back behind the front counter. I knew the hotel did not offer any type of continental breakfast but if you are offering a free cup of joe, it would be nice to have creamer available.
Stayed 2 nights in Sep 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, room comfort
Roger
Very good
Stayed 2 nights in Sep 2023

10/10 Excellent

Gary

Stayed 1 night in Sep 2023

10/10 Excellent

Karen

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Comfy bed.
Stayed 1 night in Sep 2023

10/10 Excellent

Joseph

Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Clinton

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and great pool. Priced right and not downsides
Stayed 2 nights in Aug 2023

8/10 Good

Christian

Stayed 2 nights in Aug 2023

10/10 Excellent

Stephanie

Traveled with partner
Staff was very nice and professional. Even though the elevator was out (I needed the exercise anyways)they was very sympathetic about it. Very nice and would stay again.
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Property conditions & facilities
Disliked: Room comfort
Good stay. Would stay again.
Checked in on Saturday night and the female worker was awesome! The morning workers (2 males) were not as friendly, left me standing at the desk for a while without acknowledging me even though they both saw me. The profanity was uncalled for..... THE ELEVATORS WERE NOT WORKING and there was no AC in the stairwell!!! The double bed suite was roomy and comfortable. The kitchenette was nice with comfortable beds.
Stayed 1 night in Jul 2023

6/10 Okay

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elevator was out & we were on 3rd floor, my husband is older & has trouble getting up stairs
Stayed 1 night in Jul 2023

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Bruce

Traveled with family
Had issues with the free Wifi. The swimming pool area was clean but the water nasty and had trash in it. No continental breakfast offered. The room had only one towel when we arrived; had to ask for more.
Stayed 3 nights in Jul 2023

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent to deal with!!
Stayed 3 nights in Jul 2023

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Shawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good overall
Great customer service from the check in guy on both stays. The rooms were clean and I love the large fridge. Need more selection in the pantry. It is very limited. The second stay I had an issue with the bathroom primarily the tub drain stopper. It would not stay up for the shower so I had to rig it to fit lopsided. No other significant issues.
Stayed 1 night in Jul 2023

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Candace

Stayed 2 nights in Jul 2023

8/10 Good

tex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Mareesa

Liked: Cleanliness, staff & service
Great customer service
Stayed 1 night in Jun 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Stayed 2 nights in Jun 2023

8/10 Good

Kim

Business traveler
Liked: Cleanliness, staff & service, room comfort
I would recommend.
Ended up staying here at a last-minute decision. Even though it is outdated, it was very clean and comfortable. They are working on updating the facilities.
Stayed 2 nights in Jun 2023

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nic and helpful we enjoyed our stay and will be back to stay here next year
Stayed 3 nights in Jun 2023

8/10 Good

Wade

Stayed 1 night in Jun 2023

8/10 Good

Raye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Donald, Sallisaw

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect.
Stayed 2 nights in Jun 2023

10/10 Excellent

Kimberly

Stayed 1 night in Jun 2023

8/10 Good

Eugene

Traveled with partner
Liked: Cleanliness, staff & service
The property was nice and clean however there was repairing going on so it was not convenient going to the pool and gym
Stayed 3 nights in Jun 2023

10/10 Excellent

Marvin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jun 2023