Ratings based on 529 Verified Reviews

4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to surroundings

Posted Nov 27, 2017
Pros: Convenience
Overall a good experience. I would stay here again when in town.
Comment from Hotel Management
Nov 27, 2017 by Michael D. Director of Sales, Hotel Management
Thank you for taking the time to tell us about your stay with us. Your feedback is very important to us. We strive to exceed our guests expectation. We are glad you enjoyed your stay. We look forward to having you as a guest again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from North Little Rock, AR

Pleasant surprise for the price.

Posted Nov 20, 2017
Pros: I couldn't find any not to like about our stay.
Cons: Although no continental breakfast is offered, I can't say there's much to improve. Even the parking lot was well lit.
Location: It is close to plenty of diverse dining locations, not too far from the hospital and some of the shopping plazas.
I was not expecting as comfortable a stay as we received, nor was I expecting such a large room that was more like a mini suite. Everything from the lobby through the room was extremely clean. The staff were pleasant and helpful as well. Yes, I would recommend this place to stay at.
Comment from Hotel Management
Nov 23, 2017 by Michael D. Director of Sales, Hotel Management
Thank you for taking the time to tell us about your stay with us. Your feed back is very important to us. We strive to exceed our guests expectation. We are pleased that you enjoyed your stay with us. We look forward to having you as a guest again in the future. If we can be of further assistance please let us know.
4 out of 5
by A verified traveler

Posted Oct 16, 2017 on Hotels
Comment from Hotel Management
Oct 20, 2017 by Public Relations, Hotel Management
Thank you for your feedback. your feedback in very important to us. we here at Candlewood Suites in Hot Springs strive to exceed your expectation. Thank you for staying with us during your visit to Hot Springs. Thank You Director of Sales
5 out of 5
by Levan E

Posted Oct 10, 2017 on Hotels
Comment from Hotel Management
Oct 17, 2017 by Public Relations, Hotel Management
Thank you for staying with Candlewood Suites during your visit to Hot Springs. Your feed back is very important to us. We here at the Candlewood suites strive to exceed your expectation. We are pleased that your stay was pleasant. we look forward to your next stay with us. Thank You Hotel Management
4 out of 5
by Glenn

Posted Sep 11, 2017 on Hotels
Overall stay was excellent the only problem I found was that the tub drained a little slow. Very minor problem for such a wonderful stay
Comment from Hotel Management
Oct 17, 2017 by Public Relations, Hotel Management
Thank you for staying with us at the Candlewood Suites during your visit to Hot Springs. Your feed back is very important to us it helps us better the brand and the hotel. We here at the Candlewood Suites strive to exceed your expectation. We have addressed your concern about the slow draining tub. We apologize for that inconvenience during your stay. We look forward to your next stay with us. Thank You Hotel Management
1 out of 5
by A verified traveler

Posted Sep 10, 2017 on Hotels
Comment from Hotel Management
Oct 20, 2017 by Public Relations, Hotel Management
Thank you for your review. Your review is very important to us. We strive to exceed your expectations. I apologize for any all problems you encountered during your stay with us. Please know that not meeting or exceeding our guests expectation is not acceptable here. Thank you Director of Sales
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2017
My experience was nice. Rooms could have been a little bigger.
Comment from Hotel Management
Oct 20, 2017 by Director of Sales, Hotel Management
Thank you for your review. your feedback is greatly important to us. We strive to exceed our guests expectation. I am glad you enjoyed your stay with us while visiting Hot Springs. Thank You Director of Sals
3 out of 5
Recommended
for Everyone
by A verified traveler from little rock

Comfy beds

Posted Sep 4, 2017
Fully equipped kitchen, comfy beds and towels. Carpet felt damp and pool was not very well maintained.
Comment from Hotel Management
Oct 20, 2017 by Director of Sales, Hotel Management
Thank you for staying with us during your visit to Hot Springs. Your feedback is very important to us, it helps us improve our Brand and hotel. We here at the Candlewood Suites strive to exceed our guests expectation. Thank you for letting us know about issues you encountered during your stay. Each concern has been addressed.
1 out of 5
by Rhanda

Not coming back.

Posted Aug 18, 2017 on Hotels
Not happy with my stay. Pay good money to NOT deal with having to go to 3rd floor last room on hall and had to squeeze through renovation and construction ... to trip into the wall and a knife right where my face hit
Comment from Hotel Management
Nov 22, 2017 by Public Relations, Hotel Management
Thank you for taking the time to tell us about your stay. Your feedback is very important to us. I apologize for the problems you encountered during your stay with us. Your concerns have been addressed to ensure that this doesn't happen again. Hotel Management
5 out of 5
by A verified traveler

Posted Aug 12, 2017 on Hotels
I liked was some confusion at check in but overall nice stay.
Comment from Hotel Management
Nov 22, 2017 by Public Relations, Hotel Management
Thank you for taking time to tell us about your stay. Your feedback is very important to us. We strive to exceed our guests expectation. Your issue with the front desk staff has been addressed to ensurer that we have a smooth check-in and check-out for our guests. Hotel Management