Exterior

Reviews of Quality Inn & Suites Malvern

2.5 out of 5
Quality Inn & Suites Malvern
2320 Leopard Ln, Malvern, AR

Reviews

7.6

Good

Rating 10 - Excellent. 108 out of 350 reviews" "
Rating 8 - Good. 139 out of 350 reviews" "
Rating 6 - Okay. 49 out of 350 reviews" "
Rating 4 - Poor. 33 out of 350 reviews" "
Rating 2 - Terrible. 21 out of 350 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shakara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough towels for two people, but very quiet
Stayed 1 night in Jan 2024

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff helpful
Stayed 1 night in Dec 2023

10/10 Excellent

William

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was located right off the highway and easy to get to. Night Desk Staff was friendly and informative, a pleasure to work with. Quiet, except for the loudest of trucks, just enough noise to make it easy to fall asleep!
Stayed 4 nights in Nov 2023

8/10 Good

RAMESH

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money. Clean and well maintained.. Pretty close to the shops and the freeway. We enjoyed the stay. 2 out of 3 front desk staff was little impatient
Stayed 3 nights in Nov 2023

8/10 Good

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Wade

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good choice for quick stay and good value. Bathroom could use a little updating.
Stayed 1 night in Nov 2023

10/10 Excellent

Adem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Nysheka

Stayed 1 night in Nov 2023

8/10 Good

jason

Liked: Amenities
As stated above
Stayed 1 night in Nov 2023

8/10 Good

John

Traveled with group
Liked: Cleanliness, room comfort
Ok for 2 night stay
All ok but could do with a re fresh in the bedrooms/bathrooms. Very clean.
Stayed 1 night in Nov 2023

8/10 Good

Mahsa

Stayed 1 night in Oct 2023

8/10 Good

Mae

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I did not like the fact that. It didn't have full breakfast every morning, which was mostly carbs no meat for the customers to chose from and no working ice machine on the floor you had to go down to the first floor to get it.
Stayed 4 nights in Oct 2023

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Quiet and comfortable with courteous staff
Although I had confirmation and itinerary information from Hotels.com, when we arrived, the hotel had no record of our booking. The desk clerk was extremely helpful and courteous even though Hotels.com never forwarded them the booking information. The room was quiet and comfortable, and there were sufficient breakfast options.
Stayed 1 night in Oct 2023

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. Good breakfast.
Stayed 1 night in Oct 2023

4/10 Poor

Elizabeth

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Dirty place I would not stay there again
Stayed 2 nights in Oct 2023

8/10 Good

Michael

Business traveler
Liked: Amenities, property conditions & facilities
Ok
Stayed 1 night in Oct 2023

4/10 Poor

Tonja

Stayed 1 night in Oct 2023

10/10 Excellent

Lynda

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I love staying there but the carpets need shampooed! They had our feet very black from just walking on the carpet
Stayed 1 night in Sep 2023

6/10 Okay

Eric

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The pool was out of service before Labor Day. Our room was dirty and the door didn't shut properly. The bathroom door didn't shut at all.
Stayed 2 nights in Aug 2023

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Its always good when we stay here.
Stayed 1 night in Aug 2023

10/10 Excellent

Melinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice, clean and in a nice area. The front desk staff was very nice. The only thing that I didn’t like was the breakfast.
Stayed 1 night in Jul 2023

10/10 Excellent

Kristine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great!
Stayed 2 nights in Jul 2023

10/10 Excellent

Shronda

Stayed 1 night in Jul 2023

10/10 Excellent

Yolanda

Liked: Cleanliness
Nice
Stayed 2 nights in Jun 2023
Response from Brandon on Jun 26, 2023
Thank you for kind feedback!!

10/10 Excellent

cheryl, Grand Prairie

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The sheets looked like they were not changed.
Stayed 1 night in Jun 2023
Response from Jay on Jun 26, 2023
Thank You for Feedback!

10/10 Excellent

Reilly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Jay on Jun 26, 2023
Thank You!

8/10 Good

JD

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in May 2023
Response from Jay on Jun 26, 2023
Thank You for Feedback!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Jay on Jun 26, 2023
Thank You!

6/10 Okay

Steve

Business traveler
Disliked: Property conditions & facilities
the location is hard to get to even though it is close to a main hwy. Also the coffee pot in the room was missing the basket that holds the coffee packet and the coffee in the lobby was not very hot, just warm and that's a shame.
Stayed 1 night in May 2023
Response from Jay on Jun 26, 2023
Thank you for Feedback!

4/10 Poor

Kendra

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The nice staff is the only positive thing about this hotel
Stayed 1 night in Jun 2023

8/10 Good

Terry

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff clean room would stay here again.
Stayed 1 night in May 2023
Response from Jay on Jun 26, 2023
Thank You for Feedback!

8/10 Good

Jonathan

Stayed 1 night in May 2023
Response from Jay on Jun 26, 2023
Thank You for Feedback!

8/10 Good

Winter

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
My only dislike is that there was a jacuzzi in the room that did not work. I was so pleased when I saw it but my feelings were hurt when I saw that it did not work.
Stayed 1 night in Apr 2023

8/10 Good

Rita, leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Was clean and bed was comfortable.
Stayed 1 night in Apr 2023
Response from Jay on May 2, 2023
Thank You so much for staying with us!!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Jay on Apr 18, 2023
Thank You so much for your Feedback!!

10/10 Excellent

Denise C

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Malvern
This was a nice stay. The room was good and clean and all the folks were pleasant. Will probably be back in October while on another trip.
Stayed 1 night in Apr 2023
Response from Jay on Apr 18, 2023
Thank You so much for your Feedback!!

2/10 Terrible

Bobby

Traveled with family
Disliked: Staff & service, property conditions & facilities
Woke up at 1:00 in the morning by bed bugs and they would not refund our money
Stayed 2 nights in Apr 2023
Response from Jay on Apr 18, 2023
Thank You for your feedback but we did call professional pest control company to check both of your rooms, They did NOT find anything at all. We went above and beyond to take care issue. so sorry we had to call police to escort you out from building.

10/10 Excellent

Joe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Overall
Stayed 2 nights in Mar 2023
Response from Jay on Apr 18, 2023
Thank You so much for your Feedback!!

6/10 Okay

Brandon

Traveled with family
Hotel room was fairly nice. Shower spout had leak and was spraying everywhere. Guy walked into our room one morning, not sure how he had a key that opened our door. Luckily we had the top latch engaged because he became very aggressive when I told him he was in the wrong room. Breakfast was a joke. Lady seemed put out having to put food out and would only put a little out at a time. We ended up just eating somewhere else
Stayed 2 nights in Mar 2023
Response from Jay on Apr 18, 2023
Thank You so much for your Feedback!!

10/10 Excellent

Lezlie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight trip to Hot Springs
Front desk very helpful, breakfast server was very accommodating, comfortable beds and a hotel is located in nice area conveniently located , nice stay for the price , would stay again.
Stayed 1 night in Mar 2023
Response from Jay on Apr 18, 2023
Thank You so much for your Feedback!!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room
Good room, easy location. Didn’t have shampoo or conditioner but minor. Overall nice stay and great breakfast
Stayed 1 night in Mar 2023
Response from Jay on Mar 15, 2023
Thank You for your Feedback!!

2/10 Terrible

Catherine

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They charge me 5 x the price . Dirty
Stayed 2 nights in Jan 2023

2/10 Terrible

Roxy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First the bed sheets are dirty with blood stains. Second the bathroom was dirty with stains in the bathtub. The tv it doesn’t work until the lady front desk come personally to fixed. Also was to much dust in the table ,windows. My family was totally disappointed with this hotel. We never will getting it. $90.00 for dirty place? I can not believe 😳😤😱I do not recommend this place.

4/10 Poor

Rajendra

Traveled with partner
Disliked: Amenities, property conditions & facilities
Location
Stayed 1 night in Jan 2023

2/10 Terrible

christopher

Traveled with partner
The room shower did not work, drain in sink was clogged.telephone did not work. Very disappointed.
Stayed 1 night in Jan 2023

4/10 Poor

Bob

Liked: Staff & service
We have used Expedia for lodging for many years and bookings. This was our first experience at this motel. The motel employee was very nice but wasn't able to find our reservation.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from JAY PATEL on Jan 2, 2023
Thank you so much for staying with us!!

8/10 Good

Margaret

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from JAY PATEL on Jan 2, 2023
Hosting visitor like you is a privilege. We hope your stay was enjoyable!!

6/10 Okay

Tim

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2022
Response from Mike Ollar on Oct 27, 2022
Thank You for your Feedback!!