Ratings based on 153 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from jonesboro

Great beds nothing else

Posted Jul 27, 2016
The pool smelled like it never got clean. The breakfast wasn't very tasty. The beds were wonderful.
5 out of 5
by A verified traveler


Posted Jun 3, 2016
Hotel was clean, had friendly manager and a great free breakfast.
5 out of 5
by Tequila from Shreveport

Great hotel

Posted Jun 2, 2016 on Hotels
Room and everything was great. Great customer service. I would definitely stay here again. Thanks
5 out of 5
by Kaycee from Rockport, TX

Great place to stay in Hot Springs

Posted May 24, 2016 on Hotels
I really enjoyed my stay here. The Wifi was a little slow, but still great to have. I loved that the hotel was located on the main street where everything was from stores and restaurants to the downtown area and bathhouse row.
5 out of 5
by Sydney

This traveler left a rating score only Posted May 22, 2016 on Hotels
5 out of 5
by Markus from Hagendorn


Posted May 15, 2016 on Hotels
War in Hot Springs zwecks Zwischenstop; Hotel hat alles was es braucht. Hotel ist neuwertig und verfügt über sehr nettes Personal. Diverse Restaurant und Einkaufsmöglichkeiten sind zu Fuss erreichbar.
3 out of 5
by Jeffery from Nashville

Need bacon

Posted Mar 15, 2016 on Hotels
Breakfast needs bacon
4 out of 5
by A verified traveler

Great hotel!

Posted Feb 3, 2016 on Hotels
New staff had messed up and put someone in our room so we didn't get the 1st floor room I requested and the vending machines weren't stocked well. Those are my only complaints. Overall room was nice and comfortable staff was friendly. I would definitely stay here again.
5 out of 5
by A verified traveler

Hot tub necessary in swimming area

Posted Jan 26, 2016
Pros: Location and quiet
Cons: Hot tub in swimming area.
Location: Oaklawn Race Track operates January thru April. Hot Springs National Park
God breakfast, good internet, close to Oaklawn Race Track and Cracker Barrel
3 out of 5
by A verified traveler from Springdale Arkansas

Hotel near Interstate and town.

Posted Jan 25, 2016
Pros: Location
Cons: plumbing and assisting the staff with professional skills.
Location: Did not get the chance to be about town.
The start of our stay was fine we found the room clean. When I opened the door to get into the frig. the wood frame came off the bottom and was shabby. Later in the evening the bathroom sink was slow to drain and the next night it backed up and had an awful odor which the cleaning staff noticed the moment she opened the door. The manager and a maintenance person came to our room to check it out. The manager gave us a discount for our trouble and the maintenance person stayed to work on the sink. It was awkward for him to be in our room working but necessary but he kept putting into my husbands and my conversation. Strange moment to say the least. He wiped the sink with a Kleenex and called it good. I stepped out into the hall found a cleaning lady ask her to please come and clean the sink which she was very happy to do and was very very nice. She ask me had my room been cleaned that day I told her no she explained she was not assigned out room but would get us someone right up. I explained we had already had the maintenance person there and was not interested in being disturbed again so we would pass. We had already been out earlier and they should have cleaned then. I hope this has been helpful as to why I gave low scores. The best service was the lady who did clean our sink and the lady who worked in the breakfast area keeping the area clean and serving breakfast. Both were friendly and professional. We got a $ 25 discount for our trouble.