Posted Jul 18, 2016 on Hotels
I'd love to review the service, the room, the hotel overall......BUT we didn't get to stay there. As soon as I arrived, I was told that, due to damage to some of the rooms, ours was the only reservation that had to be moved to their "sister hotel" next door. No phone call. No email. Nothing. The sister hotel was a motel and it was not good. My family did not stay there.
Comment from Hotel Management
Aug 4, 2016 by General Manager, Hotel Management
Thank you for reaching out and writing your review. We apologize for your dissatisfaction, in regard to the unavailability of your room and being moved to our sister hotel. Your feedback is very beneficial and will help us facilitate all necessary hotel improvements to ensure a positive guest experience.