Ratings based on 763 Verified Reviews

4.0 out of 5
84% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Hot Springs Arkansas

Unbelievably filthy

Posted Aug 2, 2017
Hair covering the blow dryer, nasty carpets that are sticky, ear plugs lying bedside, moldy and peeling wallpaper and the phone that belongs to the wrong room with who knows what spilled on it. Not mention the plugged toliet in the lobby that was still plugged the next morning and the spill by the vending machine, which was around the corner from the front desk and the lack of baby cribs. When addressed with the Front desk Crew and EVEN told her i have pictures, she even complains how she knows the carpets need to be cleaned or replaced yet all I received was an "im sorry". I hope this review helps anyone who dare thinks they want to say here- to run! Do not pay this way over priced filth hotel.
Comment from Hotel Management
Aug 4, 2017 by Manager, Hotel Management
Dear Jarrod, Thank you for taking time out of your day to share your experience. Although we receive excellent feedback based on our customer service, we apologize for falling short of expectations. This is certainly not the impression we want our guests to have as we have inspection procedures in place to prevent such cleanliness and maintenance issues. Thank you for sharing your concerns so our team can have the opportunity to follow up on them. We truly appreciate it and we hope you will consider giving us a second opportunity to earn back your confidence of our hotel and of our services. Thank you for your time. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from M

Short stay was nice

Posted Jul 15, 2017
We were satisfied with our stay. There was a problem with the tv which was quickly fixed. A vending machine messed up but our money was quickly returned. We would stay again.
Comment from Hotel Management
Jul 16, 2017 by General Manager , Hotel Management
Thanks for staying at Country Inn & Suites by Carlson, Hot Springs, AR and for sharing your experience. We are thrilled by your recognition and that you had a comfortable stay. It was our pleasure accommodating you, and we look forward to seeing you again soon! General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from tx

Handybar was right next door and food available

Posted Jul 10, 2017
Pros: convience and the staff was friendly
Cons: breakfast
Location: handy
everything was great and easy to get to and comfortable
Comment from Hotel Management
Jul 11, 2017 by General Manager , Hotel Management
Gary, thanks for the super feedback regarding your stay at Country Inn & Suites by Carlson, Hot Springs, AR! It's great to know you were impressed with our outstanding service and that our location was perfect for your needs. We loved having you as our guest and hope that we have the pleasure of welcoming you back soon. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from MO

Great hotel in the heart of Hot Springs

Posted Jul 8, 2017
Hot Springs was a wonderful and clean place to visit. Hotel staff was great!
Comment from Hotel Management
Jul 8, 2017 by General Manager , Hotel Management
Wow - Dawn, thanks for the wonderful feedback. We are delighted to know all went great during your stay and that you were satisfied with all our offerings. It was a pleasure serving you at Country Inn & Suites by Carlson, Hot Springs, AR, and we look forward to welcoming you back soon. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 27, 2017
Clean, comfortable, nice continental breakfast. Stayed overnight but wouldn't have minded staying several days at this facility.
Comment from Hotel Management
Jun 28, 2017 by General Manager , Hotel Management
Thank you for sharing your review about your experience at Country Inn & Suites by Carlson, Hot Springs, AR. It is wonderful to know you thoroughly enjoyed your stay with us, especially the variety of hot and cold items on our complimentary breakfast buffet. We appreciate your business and hope you will be back to see us on your next trip to Hot Springs! General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted May 31, 2017
Very comfortable. Kids enjoyed the indoor pool. Breakfast was also very good.
Comment from Hotel Management
Jun 2, 2017 by General Manager, Hotel Management
It was a pleasure to have you as our guest at Country Inn & Suites by Carlson, Hot Springs, AR. We are pleased to read you had an enjoyable experience and that you were able to take advantage of our heated indoor pool and complimentary breakfast offerings. Thanks once more for your business, and we look forward to hosting you and your family again in the near future. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 1, 2017
Great stay, centrally located near plenty of places to eat.
Comment from Hotel Management
May 3, 2017 by General Manager, Hotel Management
Thank you for the great review of Country Inn & Suites by Carlson, Hot Springs, AR. We are delighted to know you were happy with our convenient location close to many area attractions. Please come back and stay with us whenever your travels bring you back to Hot Springs. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 1, 2017
Cons: Getting to parking loy
Location: Took bath at the Quapaw and took a duck ride. Both were very enjoyable
Very nice room and food was very good. Difficult to enter parking lot. Must go thru adjacent resterant lot.
Comment from Hotel Management
May 3, 2017 by General Manager, Hotel Management
Thank you for choosing to stay with us at Country Inn & Suites by Carlson, Hot Springs, AR. It is great to read that you were impressed with your room, the food we serve and with our convenient location as well. We also appreciate your observations for our parking facility and have taken a note of it. We hope to see you again the next time you are in Hot Springs! General Manager
4 out of 5
by Kristi

Clean and nice

Posted Apr 24, 2017 on Hotels
Enjoyed the stay, bathroom need some renovations, otherwise clean. Daughter enjoyed the heated indoor pool and exercise room. Breakfast was good, staff helpful and nice.
Comment from Hotel Management
Apr 26, 2017 by James, Hotel Management
Kristi, thank you for being our guest at Country Inn & Suites by Carlson, Hot Springs, AR! We are delighted to know you enjoyed your time with us and that our facilities, as well as services, were up to your satisfaction. We also appreciate your observation and we hope to have the opportunity to welcome you back soon! General Manager
3 out of 5
by Mark

Disapointed

Posted Apr 24, 2017 on Hotels
We like the motel but the motel needs much repair such as our sink was cracked all through the sink, one light fixture was broken, the elevator broke when we were leaving and we had to carry our stuff down the stairs. Other than that we had a good stay.
Comment from Hotel Management
Apr 26, 2017 by James, Hotel Management
Mark, thank you for reviewing your stay at our hotel. We are pleased to know you enjoyed your overall stay. We agree there are areas within the hotel which are beginning to show their age. Your observations regarding the need to update and renovate have been noted. Our staff is committed to keeping the facilities clean, fresh, and up to date. Thank you again for taking the time to share your thoughts, and we hope we have the opportunity of welcoming you back soon! General Manager