Ratings based on 748 Verified Reviews

4.0 out of 5
85% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted May 31, 2017
Very comfortable. Kids enjoyed the indoor pool. Breakfast was also very good.
Comment from Hotel Management
Jun 2, 2017 by General Manager, Hotel Management
It was a pleasure to have you as our guest at Country Inn & Suites by Carlson, Hot Springs, AR. We are pleased to read you had an enjoyable experience and that you were able to take advantage of our heated indoor pool and complimentary breakfast offerings. Thanks once more for your business, and we look forward to hosting you and your family again in the near future. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 1, 2017
Great stay, centrally located near plenty of places to eat.
Comment from Hotel Management
May 3, 2017 by General Manager, Hotel Management
Thank you for the great review of Country Inn & Suites by Carlson, Hot Springs, AR. We are delighted to know you were happy with our convenient location close to many area attractions. Please come back and stay with us whenever your travels bring you back to Hot Springs. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 1, 2017
Cons: Getting to parking loy
Location: Took bath at the Quapaw and took a duck ride. Both were very enjoyable
Very nice room and food was very good. Difficult to enter parking lot. Must go thru adjacent resterant lot.
Comment from Hotel Management
May 3, 2017 by General Manager, Hotel Management
Thank you for choosing to stay with us at Country Inn & Suites by Carlson, Hot Springs, AR. It is great to read that you were impressed with your room, the food we serve and with our convenient location as well. We also appreciate your observations for our parking facility and have taken a note of it. We hope to see you again the next time you are in Hot Springs! General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Hensley, AR

Very nice hotel in Hot Springs, AR.

Posted Apr 19, 2017
Room was very nice, staff very friendly and helpful when needed.
Comment from Hotel Management
Apr 19, 2017 by General Manager, Hotel Management
Steph, we appreciate your five-star review of Country Inn & Suites by Carlson, Hot Springs, AR. Your feedback is the best performance measure we have, so thank you for letting us know that you enjoyed your stay, especially your room and our service. It was our pleasure having you as a guest, and we look forward to welcoming you back whenever your travel brings you back to Hot Springs! General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 4, 2017
Quiet, clean
Comment from Hotel Management
Apr 5, 2017 by General Manager , Hotel Management
Thanks for the super feedback regarding your stay at Country Inn & Suites by Carlson, Hot Springs, AR! We are glad you had a wonderful time with us and enjoyed our clean facilities. We hope to see you again soon. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from hot springs ark

Very relaxing!!! Love it

Posted Mar 28, 2017
Very relaxing, you must get the roo. That has the hot tub in it. Awesome for a getaway. In a good location. It's by some good restaurants!
Comment from Hotel Management
Mar 29, 2017 by General Manager, Hotel Management
Kathy, thanks for the super feedback regarding your stay at Country Inn & Suites by Carlson, Hot Springs, AR and for recommending us! We strive daily to provide the friendliest service with comfortable facilities in a great location, and we seem to be reaching our goal. It was our pleasure having you as a guest, and we look forward to welcoming you back soon. General Manager
5 out of 5
by Billy

Posted Mar 20, 2017 on Hotels
Comment from Hotel Management
Mar 21, 2017 by General Manager, Hotel Management
Thanks for the perfect rating of Country Inn & Suites by Carlson, Hot Springs, AR. We are glad you had a wonderful time with us. It is always our pleasure to have you as our guest, and we hope to see you again very soon! General Manager
3 out of 5
by David

You're on your own for second day of stay

Posted Mar 19, 2017 on Hotels
Hotel was OK for first night. Staff failed to clean room, replace towels, toiletries, etc., for second day even after being asked to do so twice and being assured that the room would be cleaned. Night Manager hung up on me as I complained about the situation when we returned to our room about 9pm.
Comment from Hotel Management
Mar 21, 2017 by General Manager, Hotel Management
Thank you for providing a review of your stay. Please accept our apologies regarding the level of service you received from our associates. Feedback like yours are important in helping us identify areas needing improvement, and we assure you we will do so. We hope you will stay with us again so we can provide you with the excellent service for which we are known. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Mar 18, 2017
The room was clean , good parking, excellent breakfast. Breakfast room is small and can get crowded. It wouldn't hurt the staff to smile once and awhile. We would return
Comment from Hotel Management
Mar 19, 2017 by General Manager, Hotel Management
Thanks for staying at Country Inn & Suites by Carlson, Hot Springs, AR and for sharing your experience online. We are happy that you liked your clean room, our breakfast offerings and parking facility. We also appreciate your observations and have taken a note of it. It was a pleasure having you as our guest, and we look forward to your next visit with us in Hot Springs! General Manager
4 out of 5
by Chad

Posted Mar 18, 2017 on Hotels
Great area and location
Comment from Hotel Management
Mar 20, 2017 by General Manager, Hotel Management
Chad, thank you for taking the time to share your nice review. We are glad you enjoyed your stay and that our location was perfect for your needs. We hope the Country Inn & Suites by Carlson, Hot Springs, AR will be your first choice every time you visit this area. General Manager